Rice University Status

All Systems Operational

About This Site

Welcome to OIT Status Page at Rice University.
Don't see an issue posted here, please contact OIT Help Desk.
For OIT News and Announcements, visit: Rice KnowledgeBase.

Accounts and Access Operational

Authentication and Authorization Services Operational

Directory Services Operational

Rice ID Card Services Operational

Enterprise Systems Operational

Adobe Sign Operational

Cayuse Operational

Concur Operational

TRIRIGA Cloud Operational

OnBase Operational

OwlConnect Operational

iO - Oracle Cloud Operational

Salesforce Operational

Tableau Operational

Communication Operational

Cisco VoIP Telephone System and related applications Operational

Emergency Blue Light Phones & Panic Buttons Operational

Rice Emergency System (Everbridge) Operational

Zoom Videoconferencing Operational

Email, Collaboration and Storage Operational

Cyrus (Campus) Mail System Operational

Exchange Mail and Calendar Operational

Rice Webmail Operational

Proofpoint Protection Operational

Google Gmail Operational

Google Calendar Operational

Google Docs Operational

Google Drive Operational

Google Workspace for Education Operational

Office 365 Operational

Box Drive Operational

Box Edit / Tools Operational

Box Mobile Operational

Box Web Application Operational

Shared Storage Operational

Crashplan Backup Operational

Dropbox Service (Zendto) Operational

Mailman Operational

Mail Blacklists Operational

DNS Operational

NTP Operational

Network and Connectivity Operational

Campus Connectivity Operational

Internet Access Operational

TV Services Operational

VPN (Virtual Private Network) Operational

Wireless Operational

Wired Operational

External Firewall Operational

Research Computing Operational

Research Cloud Operational

Research Compute Operational

Research Storage Operational

Secure Research Infrastructure Operational

Security Operational

Antivirus Operational

Identity Finder Operational

Teaching and Learning Operational

Canvas Catalog Operational

Canvas Learning Management System Operational

Classroom Systems Operational

Classroom and Lab Macs Operational

CLEAR Operational

Course Video Support Operational

OwlPrinting - Labs, Library Operational

Rice Online Operational

Virtual Desktop Operational

Web and Applications Operational

Adobe Creative Cloud Operational

Cold Fusion Web Applications Operational

Drupal Web Hosting Operational

blogs.rice.edu Operational

docs.rice.edu Operational

kb.rice.edu (KnowledgeBase) Operational

wiki.rice.edu Operational

Static Web Hosting Operational

mynetid.rice.edu Operational

grouper.rice.edu Operational

Provisioning Services Operational

Request Tracker Operational

Zabbix monitoring Operational

Python web applications Operational

Events calendar Operational

Other Operational

Announcements Operational

Data Center Facilities Operational

Rice Marketplace Operational

Banner - HR Operational

Banner - Payroll Operational

Data Warehouse and Business Intelligence Services Operational

Banner - Finance Operational

MuleSoft Web Service API Operational

Asana Operational

Student Systems Operational

Degree Works Operational

Edgar Operational

Esther Operational

Ad Astra - Registrar Room Scheduling Operational

Banner - Student Operational

Argos Operational

Enterprise Infrastructure Operational

VMware Virtualization Stack Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 15, 2025

Partial Network Outage - Jones College

Resolved - This incident has been resolved.
Dec 15, 10:01 CST

Update - We have identified several access points that did not return to service with the reboot, but we are manually addressing each access point individually, and they are recovering.
Dec 15, 09:22 CST

Identified - Network Services has observed wireless networking issues in a portion of Jones College. To address this, we are performing an emergency reboot of the hardware that supports this area.
Dec 15, 07:53 CST

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

Campus Power Outage

Resolved - This incident has been resolved.
Dec 12, 16:41 CST

Monitoring - Power is back on across campus. IT services are online and available. Should you experience issues, contact the OIT Help Desk, at help@rice.edu or 713-348-HELP.
Dec 12, 15:00 CST

Identified - The campus has lost power. Buildings and systems without backup power may be offline. IT services, including iO, Banner, email, and general web services, are still online and available.
Dec 12, 14:40 CST

Dec 11, 2025

Replacing Access Switch in Dell Butcher Hall 3rd floor

Completed - The scheduled maintenance has been completed.
Dec 11, 07:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 06:00 CST

Scheduled - Network Services will replace the access layer switch in Dell Butcher Hall (3rd Floor).
During the scheduled maintenance window, users located in the Northeast section of the 3rd and 4th floors will experience service interruptions. Both wired and wireless (Wi-Fi) connectivity will be intermittent or unavailable while this work is being completed.
Dec 8, 12:41 CST

Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

Mudd GPlotter Out of Service

Resolved - This incident has been resolved
Dec 8, 11:48 CST

Identified - A hardware failure has been identified, and we are actively working with the vendor to expedite the replacement of the defective components.
Dec 1, 10:49 CST

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

Partial Wireless Outage - McMurtry College

Resolved - The Network Services team has been monitoring McMurtry College, and no further reports of the error that was seen earlier have been observed. We will continue to monitor the environment closely.
Dec 3, 16:54 CST

Update - We are continuing to monitor for any further issues - Connectivity appears to be stable.
Dec 3, 11:47 CST

Monitoring - Following additional troubleshooting steps this morning, connectivity appears to have stabilized. We are continuing to proactively monitor the equipment to ensure the fix holds.
Dec 3, 08:22 CST

Update - We are continuing to investigate this issue.
Dec 3, 06:47 CST

Investigating - We are currently investigating this issue.
Dec 3, 06:46 CST

Dec 2, 2025

Partial Wireless Outage - McMurtry College

Resolved - Connectivity remains stable, we are resolving this incident. Please report any further issues to the OIT Help Desk.
Dec 2, 15:11 CST

Monitoring - The equipment reboot has been completed, and all access points appear to be connected and functioning normally. We will continue to monitor, and resolve the issue after connectivity has remained stable for at least one hour.
Dec 2, 14:25 CST

Identified - We have identified a hardware issue affecting a specific network switch within McMurtry College. This is causing localized wireless connectivity issues for some occupants.

To resolve this, our network engineering team will perform an emergency reboot of the affected switch today at 2:00 p.m.
Dec 2, 13:15 CST

Monthly quarantine of vulnerable systems

Completed - The scheduled maintenance has been completed.
Dec 2, 11:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 08:00 CST

Scheduled - Quarantine of systems with vulnerabilities older than 60 days.
Nov 18, 09:09 CST

Dec 1, 2025