Rice University Status

Identified - Rice Qualtrics users are currently not able to send out surveys. We are working with Qualtrics support to correct the issue.
Apr 03, 2025 - 14:57 CDT

About This Site

Welcome to OIT Status Page at Rice University.
Don't see an issue posted here, please contact OIT Help Desk.
For OIT News and Announcements, visit: Rice KnowledgeBase.

Accounts and Access Operational

Authentication and Authorization Services Operational

Directory Services Operational

Rice ID Card Services Operational

Enterprise Systems Operational

Adobe Sign Operational

Cayuse Operational

Concur Operational

TRIRIGA Cloud Operational

OnBase Operational

OwlConnect Operational

iO - Oracle Cloud Operational

Salesforce Operational

Tableau Operational

Communication Operational

Cisco VoIP Telephone System and related applications Operational

Emergency Blue Light Phones & Panic Buttons Operational

Rice Emergency System (Everbridge) Operational

Zoom Videoconferencing Operational

Email, Collaboration and Storage Operational

Cyrus (Campus) Mail System Operational

Exchange Mail and Calendar Operational

Rice Webmail Operational

Proofpoint Protection Operational

Google Gmail Operational

Google Calendar Operational

Google Docs Operational

Google Drive Operational

Google Workspace for Education Operational

Office 365 Operational

Box Drive Operational

Box Edit / Tools Operational

Box Mobile Operational

Box Web Application Operational

Shared Storage Operational

Crashplan Backup Operational

Dropbox Service (Zendto) Operational

Mailman Operational

Mail Blacklists Operational

DNS Operational

NTP Operational

Network and Connectivity Operational

Campus Connectivity Operational

Internet Access Operational

TV Services Operational

VPN (Virtual Private Network) Operational

Wireless Operational

Wired Operational

External Firewall Operational

Research Computing Operational

Research Cloud Operational

Research Compute Operational

Research Storage Operational

Secure Research Infrastructure Operational

Security Operational

Antivirus Operational

Identity Finder Operational

Teaching and Learning Operational

Canvas Catalog Operational

Canvas Learning Management System Operational

Classroom Systems Operational

Classroom and Lab Macs Operational

CLEAR Operational

Course Video Support Operational

OwlPrinting - Labs, Library Operational

Rice Online Operational

Virtual Desktop Operational

Web and Applications Operational

Adobe Creative Cloud Operational

Cold Fusion Web Applications Operational

Drupal Web Hosting Operational

blogs.rice.edu Operational

docs.rice.edu Operational

kb.rice.edu (KnowledgeBase) Operational

wiki.rice.edu Operational

Static Web Hosting Operational

mynetid.rice.edu Operational

grouper.rice.edu Operational

Provisioning Services Operational

Request Tracker Operational

Zabbix monitoring Operational

Python web applications Operational

Events calendar Operational

Other Partial Outage

Announcements Partial Outage

Data Center Facilities Operational

Rice Marketplace Operational

Banner - HR Operational

Banner - Payroll Operational

Data Warehouse and Business Intelligence Services Operational

Banner - Finance Operational

MuleSoft Web Service API Operational

Student Systems Operational

Degree Works Operational

Edgar Operational

Esther Operational

Ad Astra - Registrar Room Scheduling Operational

Banner - Student Operational

Argos Operational

Enterprise Infrastructure Operational

VMware Virtualization Stack Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 3, 2025

Emergency Network Maintenance - Rebooting Network Routers

Completed - Reboots have been completed and all devices are back online.
Apr 3, 21:07 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 20:30 CDT

Scheduled - We have recently observed high memory utilization on several campus network routers. Our team will be rebooting this equipment during an emergency maintenance window this evening to ensure continued operation.

Maintenance Window: Thursday, 4/3/2025, from 8:30 p.m. to 10:30 p.m.

Parking gates and related hardware will be impacted during this window; the Parking Office is aware. The rest of our campus constituents may experience some network latency as traffic moves between the affected hardware and its redundant counterpart.

We appreciate your understanding as we work to ensure the continued reliability of the network.
Apr 3, 16:55 CDT

Apr 2, 2025

Emergency Wireless Distribution Maintenance

Completed - The scheduled maintenance has been completed.
Apr 2, 21:17 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 20:46 CDT

Scheduled - We are seeing high utilization on the distributions that fronts the wireless controllers. We will be switching over to the standby distribution to address the issue with the active switch.
Apr 2, 20:45 CDT

Apr 1, 2025

No incidents reported.

Mar 31, 2025

Network Maintenance - Rebooting Redundant Routers

Completed - The scheduled maintenance has been completed.
Mar 31, 20:36 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 19:00 CDT

Scheduled - We have recently observed high memory utilization on several campus network routers. Our team will be rebooting this equipment during an emergency maintenance window this evening to ensure continued operation.

Maintenance Window: Monday, 3/31/2025, from 7:00 p.m. to 9:00 p.m.

We do not anticipate any downtime, but constituents may experience some network latency as traffic moves between the affected hardware and it’s redundant counterpart. We appreciate your understanding as we work to ensure the continued reliability of the network.
Mar 31, 12:56 CDT

PDC Pod B Network Maintenance

Completed - The scheduled maintenance has been completed.
Mar 31, 09:53 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 09:00 CDT

Scheduled - After coordinating a date and time with our constituents, Network Services will be performing maintenance on one of the network switches in Pod B of the PDC. We will be re-seating one of the redundant Supervisor cards on a redundant switch as part of troubleshooting an issue. Notice will be sent out after completion.
Mar 30, 19:10 CDT

Mar 30, 2025

No incidents reported.

Mar 29, 2025

Tableau is experiencing post-maintenance problem

Resolved - This incident has been resolved.
Mar 29, 23:29 CDT

Update - OIT is continuing to work on this issue.
Mar 29, 19:13 CDT

Investigating - Tableau is experiencing a post-maintenance problem and OIT is working to troubleshoot and resolve the issue.
Mar 29, 14:09 CDT

Tableau maintenance

Completed - The scheduled maintenance has been completed.
Mar 29, 13:54 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 11:54 CDT

Scheduled - Tableau Server is currently undergoing scheduled maintenance and is temporarily unavailable. We’re working to complete the updates as quickly as possible.
We’ll notify you once access is restored. Thank you for your patience
Mar 29, 11:53 CDT

Network Outage | Keck Hall 1st Floor

Resolved - Unexpected network outage in Keck Hall 1st Floor due to Facilities electrical work. 6am-7am.
Mar 29, 08:01 CDT

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

Network Maintenance - O'Connor Engineering and Sciences Building

Completed - The scheduled maintenance has been completed.
Mar 26, 20:41 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 19:00 CDT

Scheduled - We are continuing to troubleshoot an issue with high memory utilization on one of the routers serving the O’Connor Engineering and Science Building. During this maintenance window we will need to reboot one of the network gateways. During this time customers may experience some latency. Notice will be sent out after completion.
Mar 26, 14:14 CDT

Mar 25, 2025

Network Maintenance - O'Connor Engineering and Sciences Building

Completed - The scheduled maintenance has been completed.
Mar 25, 20:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 18:00 CDT

Scheduled - We have observed high memory utilization on one of the routers serving the O’Connor Engineering and Science Building. While no impact to network services is expected, our team will be performing troubleshooting steps recommended by the manufacturer’s support team during a scheduled maintenance window as a precaution.

Scheduled Maintenance Window: Tuesday, 3/25/2025 from 6:00 p.m. to 8:00 p.m.

We appreciate your understanding as we work to ensure the continued reliability of the network.
Mar 25, 15:45 CDT

Network Issue in Pod B

Resolved - It was determined that one of the optics had failed on the distribution leading to the Nexus. Optic has been replaced and we are not seeing anymore errors.
Mar 25, 09:19 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 25, 08:26 CDT

Identified - The issue has been identified and a fix is being implemented.
Mar 25, 08:01 CDT

Investigating - We are investigating an issue with one of the Nexus in Pod B.
Mar 25, 04:56 CDT

Mar 24, 2025

No incidents reported.

Mar 23, 2025

One of the network switches in Duncan Hall has rebooted itself twice this weekend.

Resolved - This incident has been resolved.
Mar 23, 22:18 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 23, 21:21 CDT

Update - We are continuing to work on a fix for this issue.
Mar 23, 21:16 CDT

Update - The switch has been powered off to replace a faulty component.
Mar 23, 21:16 CDT

Identified - The issue has been identified and a new supervisor is being deployed at Duncan 4022 IDF.
Mar 23, 20:52 CDT

Investigating - Switch dun-4022-a-5 has rebooted twice in 33 hours this weekend. We are investigating the issue.
Mar 23, 14:51 CDT

Mar 22, 2025

No incidents reported.

Mar 21, 2025

Network Maintenance | COB 4th floor

Completed - The scheduled maintenance has been completed.
Mar 21, 18:04 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 18:00 CDT

Scheduled - Network Services found an issue on the 4th floor that could cause network disruptions if not addressed. A change will be made to the configuration on the network switch. This should not be impactful to the users.
Mar 21, 12:27 CDT

Partial Network Outage | Cambridge Office Building 4th Floor

Resolved - This incident has been resolved.
Mar 21, 11:34 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 11:22 CDT

Investigating - We are currently investigating this issue.
Mar 21, 10:56 CDT

Mar 20, 2025

Power disruption at Stadium, IBC bldg, and Child Care Center caused network switches to reboot

Resolved - Resolving this incident. Power has been stable since 12 AM
Mar 20, 07:25 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 19, 23:50 CDT

Update - Another power blip in the same area has caused another reboot sequence. We continue to monitor the situation.
Mar 19, 23:50 CDT

Identified - A short power disruption at the Stadium, IBC bldg, and Child Care Center caused the network switches to reboot. All network devices have returned to normal operations. If you have any connectivity issues in these areas, please get in touch with the Helpdesk at help@rice.edu
Mar 19, 23:46 CDT