All Systems Operational

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Welcome to OIT Status Page at Rice University.
Don't see an issue posted here, please contact OIT Help Desk.
For OIT News and Announcements, visit: Rice KnowledgeBase.

Accounts and Access Operational
Authentication and Authorization Services Operational
Directory Services Operational
Rice ID Card Services Operational
Enterprise Systems Operational
Adobe Sign Operational
Cayuse Operational
Concur Operational
TRIRIGA Cloud Operational
OnBase Operational
OwlConnect Operational
iO - Oracle Cloud Operational
Salesforce Operational
Tableau Operational
Communication Operational
Cisco VoIP Telephone System and related applications Operational
Emergency Blue Light Phones & Panic Buttons Operational
Rice Emergency System (Everbridge) Operational
Zoom Videoconferencing Operational
Email, Collaboration and Storage Operational
Cyrus (Campus) Mail System Operational
Exchange Mail and Calendar Operational
Rice Webmail Operational
Proofpoint Protection Operational
Google Gmail Operational
Google Calendar Operational
Google Docs Operational
Google Drive Operational
Google Workspace for Education Operational
Office 365 Operational
Box Drive Operational
Box Edit / Tools Operational
Box Mobile Operational
Box Web Application Operational
Shared Storage Operational
Crashplan Backup Operational
Dropbox Service (Zendto) Operational
Mailman Operational
Mail Blacklists Operational
DNS Operational
NTP Operational
Network and Connectivity Operational
Campus Connectivity Operational
Internet Access Operational
TV Services Operational
VPN (Virtual Private Network) Operational
Wireless Operational
Wired Operational
External Firewall Operational
Research Computing Operational
Research Cloud Operational
Research Compute Operational
Research Storage Operational
Secure Research Infrastructure Operational
Security Operational
Antivirus Operational
Identity Finder Operational
Teaching and Learning Operational
Canvas Catalog Operational
Canvas Learning Management System Operational
Classroom Systems Operational
Classroom and Lab Macs Operational
CLEAR Operational
Course Video Support Operational
OwlPrinting - Labs, Library Operational
Rice Online Operational
Virtual Desktop Operational
Web and Applications Operational
Adobe Creative Cloud Operational
Cold Fusion Web Applications Operational
Drupal Web Hosting Operational
blogs.rice.edu Operational
docs.rice.edu Operational
kb.rice.edu (KnowledgeBase) Operational
wiki.rice.edu Operational
Static Web Hosting Operational
mynetid.rice.edu Operational
grouper.rice.edu Operational
Provisioning Services Operational
Request Tracker Operational
Zabbix monitoring Operational
Python web applications Operational
Events calendar Operational
Other Operational
Announcements Operational
Data Center Facilities Operational
Rice Marketplace Operational
Banner - HR Operational
Banner - Payroll Operational
Data Warehouse and Business Intelligence Services Operational
Banner - Finance Operational
MuleSoft Web Service API Operational
Asana Operational
Student Systems Operational
Degree Works Operational
Edgar Operational
Esther Operational
Ad Astra - Registrar Room Scheduling Operational
Banner - Student Operational
Argos Operational
Enterprise Infrastructure Operational
VMware Virtualization Stack Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Network Maintenance | BRC Router Upgrade Jan 6, 2026 06:00-08:00 CST

Network Services will be upgrading one of the BRC routers to address an issue we have been seeing that causes high memory utilization in these units. Some BAS equipment will see a short period where it will lose network connectivity but will reconnect after the upgrade. All other network connections may experience latency as traffic moves between the affected hardware and its redundant counterpart. Notice will be sent out after completion.
Posted on Dec 23, 2025 - 06:23 CST

Monthly quarantine of vulnerable systems Jan 6, 2026 08:00-10:00 CST

Machines that have been vulnerable for 60+ days will be quarantined from the Rice network.
Posted on Dec 17, 2025 - 09:23 CST
Dec 24, 2025
Network Maintenance | Campus router upgrades
Completed - The scheduled maintenance has been completed.
Dec 24, 08:37 CST
Update - Campus wireless networking has returned to service. The majority of wireless access points (APs) have successfully reconnected. We are investigating a few APs that are still offline, likely due to their connection cycle.
Dec 24, 07:20 CST
Update - The routers that support wireless networking will require additional steps to complete the upgrade. There will be an approximate 20 minute disruption to wireless networking at 7:00 a.m. We will share another update when this portion of the work is complete.
Dec 24, 06:52 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 24, 06:00 CST
Scheduled - Network Services will be upgrading the campus network routers to address an issue we have been seeing that causes high memory utilization in these units. These routers are redundant and we will be working on one at a time. No downtime is expected as part of this maintenance. There may be brief network latency as traffic moves between the affected hardware and its redundant counterpart.
Notice will be sent out after completion.
Dec 17, 14:20 CST
Dec 23, 2025

No incidents reported.

Dec 22, 2025

No incidents reported.

Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025

No incidents reported.

Dec 16, 2025

No incidents reported.

Dec 15, 2025
Partial Network Outage - Jones College
Resolved - This incident has been resolved.
Dec 15, 10:01 CST
Update - We have identified several access points that did not return to service with the reboot, but we are manually addressing each access point individually, and they are recovering.
Dec 15, 09:22 CST
Identified - Network Services has observed wireless networking issues in a portion of Jones College. To address this, we are performing an emergency reboot of the hardware that supports this area.
Dec 15, 07:53 CST
Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025
Campus Power Outage
Resolved - This incident has been resolved.
Dec 12, 16:41 CST
Monitoring - Power is back on across campus. IT services are online and available. Should you experience issues, contact the OIT Help Desk, at help@rice.edu or 713-348-HELP.
Dec 12, 15:00 CST
Identified - The campus has lost power. Buildings and systems without backup power may be offline. IT services, including iO, Banner, email, and general web services, are still online and available.
Dec 12, 14:40 CST
Dec 11, 2025
Replacing Access Switch in Dell Butcher Hall 3rd floor
Completed - The scheduled maintenance has been completed.
Dec 11, 07:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 06:00 CST
Scheduled - Network Services will replace the access layer switch in Dell Butcher Hall (3rd Floor).
During the scheduled maintenance window, users located in the Northeast section of the 3rd and 4th floors will experience service interruptions. Both wired and wireless (Wi-Fi) connectivity will be intermittent or unavailable while this work is being completed.
Dec 8, 12:41 CST
Dec 10, 2025

No incidents reported.

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