All Systems Operational

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Welcome to OIT Status Page at Rice University.
Don't see an issue posted here, please contact OIT Help Desk.
For OIT News and Announcements, visit: Rice KnowledgeBase.

Accounts and Access Operational
Authentication and Authorization Services Operational
Directory Services Operational
Rice ID Card Services Operational
Enterprise Systems Operational
Adobe Sign Operational
Cayuse Operational
Concur Operational
TRIRIGA Cloud Operational
OnBase Operational
OwlConnect Operational
iO - Oracle Cloud Operational
Salesforce ? Operational
Tableau Operational
Communication Operational
Cisco VoIP Telephone System and related applications Operational
Emergency Blue Light Phones & Panic Buttons Operational
Rice Emergency System (Everbridge) Operational
Zoom Videoconferencing Operational
Email, Collaboration and Storage Operational
Cyrus (Campus) Mail System Operational
Exchange Mail and Calendar Operational
Rice Webmail Operational
Proofpoint Protection Operational
Google Gmail Operational
Google Calendar Operational
Google Docs Operational
Google Drive Operational
Google Workspace for Education Operational
Office 365 Operational
Box Drive Operational
Box Edit / Tools Operational
Box Mobile Operational
Box Web Application Operational
Shared Storage ? Operational
Crashplan Backup Operational
Dropbox Service (Zendto) ? Operational
Mailman ? Operational
Mail Blacklists ? Operational
DNS Operational
NTP ? Operational
Network and Connectivity Operational
Campus Connectivity Operational
Internet Access Operational
TV Services Operational
VPN (Virtual Private Network) Operational
Wireless Operational
Wired Operational
External Firewall Operational
Research Computing Operational
Research Cloud ? Operational
Research Compute ? Operational
Research Storage ? Operational
Secure Research Infrastructure ? Operational
Security Operational
Antivirus Operational
Identity Finder Operational
Teaching and Learning Operational
Canvas Catalog Operational
Canvas Learning Management System Operational
Classroom Systems Operational
Classroom and Lab Macs ? Operational
CLEAR Operational
Course Video Support Operational
OwlPrinting - Labs, Library Operational
Rice Online Operational
Virtual Desktop ? Operational
Web and Applications Operational
Adobe Creative Cloud Operational
Cold Fusion Web Applications Operational
Drupal Web Hosting Operational
blogs.rice.edu Operational
docs.rice.edu Operational
kb.rice.edu (KnowledgeBase) Operational
wiki.rice.edu Operational
Static Web Hosting Operational
mynetid.rice.edu ? Operational
grouper.rice.edu ? Operational
Provisioning Services ? Operational
Request Tracker ? Operational
Zabbix monitoring Operational
Python web applications Operational
Events calendar ? Operational
Other Operational
Announcements Operational
Data Center Facilities Operational
Rice Marketplace Operational
Banner - HR Operational
Banner - Payroll Operational
Data Warehouse and Business Intelligence Services Operational
Banner - Finance Operational
MuleSoft Web Service API Operational
Student Systems Operational
Degree Works Operational
Edgar Operational
Esther Operational
Ad Astra - Registrar Room Scheduling Operational
Banner - Student Operational
Argos Operational
Enterprise Infrastructure Operational
VMware Virtualization Stack ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Quarantine of systems with high and critical vulnerabilities older than 60 days Aug 5, 2025 08:00-10:00 CDT

Scheduled - Systems that have been vulnerable for over 60 days will be quarantined.
Jul 28, 2025 - 09:22 CDT
Sep 19, 2025

No incidents reported today.

Sep 18, 2025
Completed - The scheduled maintenance has been completed.
Sep 18, 19:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 19:00 CDT
Scheduled - The Network Services team will be replacing a redundant/standby piece of hardware on one of our data center switches - No impact is expected.
Sep 17, 14:46 CDT
Sep 17, 2025

No incidents reported.

Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025
Resolved - This incident has been resolved.
Sep 12, 12:31 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 12, 10:40 CDT
Identified - We have identified the faulty line card in the switch that was not delivering Power over Ethernet. A reset of this component has been performed, and the APs are booting up.
Sep 12, 10:35 CDT
Investigating - Network Services was alerted that 12 APs are down on the 3rd floor of Duncan College. A technician has been dispatched.
Sep 12, 10:21 CDT
Sep 11, 2025
Completed - The scheduled maintenance has been completed.
Sep 11, 19:16 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 18:00 CDT
Scheduled - Network Services will be performing maintenance on the network routers at IBC. During this maintenance window, there will be intermittent connectivity. Notice will be sent out after completion.
Sep 10, 13:49 CDT
Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025
Resolved - Power is back on, and all devices are online again.
Sep 6, 09:37 CDT
Identified - This outage is due to planned power work in the annex building and should be completed by 10 AM today.
Sep 6, 07:33 CDT
Investigating - Network switches, which connect most of the parking gates on the east side of the stadium, are down; Network Services is investigating.
Sep 6, 07:01 CDT
Sep 5, 2025
Resolved - Power has been restored, and services are back online
Sep 5, 08:01 CDT
Update - We are continuing to investigate this issue.
Sep 4, 23:56 CDT
Investigating - Parts of the stadium pressbox are without power, resulting in loss of network connectivity.
Sep 4, 23:56 CDT