All Systems Operational

About This Site

Welcome to OIT Status Page at Rice University.
Don't see an issue posted here, please contact OIT Help Desk.
For OIT News and Announcements, visit: Rice KnowledgeBase.

Accounts and Access Operational
Authentication and Authorization Services Operational
Directory Services Operational
Rice ID Card Services Operational
Enterprise Systems Operational
Adobe Sign Operational
Cayuse Operational
Concur Operational
TRIRIGA Cloud Operational
OnBase Operational
OwlConnect Operational
iO - Oracle Cloud Operational
Salesforce ? Operational
Tableau Operational
Communication Operational
Cisco VoIP Telephone System and related applications Operational
Emergency Blue Light Phones & Panic Buttons Operational
Rice Emergency System (Everbridge) Operational
Zoom Videoconferencing Operational
Email, Collaboration and Storage Operational
Cyrus (Campus) Mail System Operational
Exchange Mail and Calendar Operational
Rice Webmail Operational
Proofpoint Protection Operational
Google Gmail Operational
Google Calendar Operational
Google Docs Operational
Google Drive Operational
Google Workspace for Education Operational
Office 365 Operational
Box Drive Operational
Box Edit / Tools Operational
Box Mobile Operational
Box Web Application Operational
Shared Storage ? Operational
Crashplan Backup Operational
Dropbox Service (Zendto) ? Operational
Mailman ? Operational
Mail Blacklists ? Operational
DNS Operational
NTP ? Operational
Network and Connectivity Operational
Campus Connectivity Operational
Internet Access Operational
TV Services Operational
VPN (Virtual Private Network) Operational
Wireless Operational
Wired Operational
External Firewall Operational
Research Computing Operational
Research Cloud ? Operational
Research Compute ? Operational
Research Storage ? Operational
Secure Research Infrastructure ? Operational
Security Operational
Antivirus Operational
Identity Finder Operational
Teaching and Learning Operational
Canvas Catalog Operational
Canvas Learning Management System Operational
Classroom Systems Operational
Classroom and Lab Macs ? Operational
CLEAR Operational
Course Video Support Operational
OwlPrinting - Labs, Library Operational
Rice Online Operational
Virtual Desktop ? Operational
Web and Applications Operational
Adobe Creative Cloud Operational
Cold Fusion Web Applications Operational
Drupal Web Hosting Operational
blogs.rice.edu Operational
docs.rice.edu Operational
kb.rice.edu (KnowledgeBase) Operational
wiki.rice.edu Operational
Static Web Hosting Operational
mynetid.rice.edu ? Operational
grouper.rice.edu ? Operational
Provisioning Services ? Operational
Request Tracker ? Operational
Zabbix monitoring Operational
Python web applications Operational
Events calendar ? Operational
Other Operational
Announcements Operational
Data Center Facilities Operational
Rice Marketplace Operational
Banner - HR Operational
Banner - Payroll Operational
Data Warehouse and Business Intelligence Services Operational
Banner - Finance Operational
MuleSoft Web Service API Operational
Asana ? Operational
Student Systems Operational
Degree Works Operational
Edgar Operational
Esther Operational
Ad Astra - Registrar Room Scheduling Operational
Banner - Student Operational
Argos Operational
Enterprise Infrastructure Operational
VMware Virtualization Stack ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Wireless Network Maintenance: Wednesday, November 26, 8:00 p.m. - 11:59 p.m. Nov 26, 2025 20:00 - Nov 27, 2025 00:00 CST

Network Services will perform maintenance on the campus wireless network on Wednesday, November 26, 2025, between 8:00 p.m. and 11:59 p.m.

During this time, we expect two brief wireless outages. The first outage is expected to occur at approximately 8:00 p.m., and the second outage is expected to occur at approximately 9:00 p.m. Outages are expected to last approximately 20 minutes each.

This work is necessary to address a software issue and apply a service pack to improve wireless performance and reliability. We appreciate your patience while we complete this important maintenance.
Posted on Nov 20, 2025 - 17:03 CST

Network Access Control Maintenance Nov 29, 2025 08:00 - Nov 30, 2025 08:00 CST

OIT Network Services will be performing important maintenance on our network access control system. No impact to services is expected.

If you have any questions or experience a service impact after the maintenance window, please contact the OIT Help Desk at https://help.rice.edu or 713-348-HELP (4357).
Posted on Nov 21, 2025 - 15:41 CST

Monthly quarantine of vulnerable systems Dec 2, 2025 08:00-11:00 CST

Quarantine of systems with vulnerabilities older than 60 days.
Posted on Nov 18, 2025 - 09:09 CST
Nov 24, 2025

No incidents reported today.

Nov 23, 2025

No incidents reported.

Nov 22, 2025
Onbase Database Maintenance
Completed - The scheduled maintenance has been completed.
Nov 22, 09:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 07:30 CST
Scheduled - Onbase Prod database will be under maintenance during this time and may be unavailable.
Nov 20, 10:00 CST
Campus Helpdesk System Maintenance and Upgrade
Completed - The scheduled maintenance has been completed.
Nov 22, 09:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 07:00 CST
Scheduled - OIT will be upgrading the Campus Helpdesk System (https://help.rice.edu). During the maintenance window, the service will not be available. Emails sent to the system will be queued until after the upgrade.

If you have any questions about the upgrade or if you experience a service impact after the maintenance window, please contact the OIT Help Desk: https://help.rice.edu or 713-348-HELP (4357).
Nov 20, 18:26 CST
Nov 21, 2025
IAM is performing maintenance on WhooRU
Completed - The scheduled maintenance has been completed.
Nov 21, 03:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 17:30 CST
Scheduled - IAM is performing maintenance on WhooRu this evening. This should not have an impact on other services.
Nov 20, 17:22 CST
Nov 20, 2025
Rice University Campus Wiki Maintenance
Completed - The scheduled maintenance has been completed.
Nov 20, 20:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 19:00 CST
Scheduled - The Rice Office of Information Technology will perform scheduled maintenance on the Rice University Campus Wiki service (wiki.rice.edu and docs.rice.edu) on Thursday, November 20, from 7:00 PM to 8:00 PM CST. During this maintenance window, the Rice University Campus Wiki service will be unavailable. We appreciate your understanding.

If you have any questions, please contact the OIT Help Desk via email at helpdesk@rice.edu or online at https://oit.rice.edu/request-help
Nov 20, 17:21 CST
Nov 19, 2025

No incidents reported.

Nov 18, 2025
Issues with Canvas logins
Resolved - The Canvas links are now working as intended. If you have trouble logging in, please email helpdesk@rice.edu.
Nov 18, 15:45 CST
Monitoring - We have identified the issue and made changes to resolve it. Canvas logins should now be working as normal. We will continue to monitor. If you have trouble logging in, please email helpdesk@rice.edu.
Nov 18, 10:22 CST
Identified - We are receiving reports of issues logging into Canvas. Logins via https://canvas.rice.edu/login/saml should work.
Nov 18, 08:40 CST
Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025
Banner infrastructure maintenance
Completed - The scheduled maintenance has been completed.
Nov 15, 08:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 07:00 CST
Scheduled - The Rice Office of Information Technology will perform scheduled maintenance on the Banner infrastructure on Saturday, November 15, from 7:00 AM to 8:00 AM CST. During this maintenance window, Banner, Edgar, and Esther will be unavailable. We appreciate your understanding.

If you have any questions, please contact the OIT Help Desk via email at helpdesk@rice.edu or online at https://oit.rice.edu/request-help
Nov 13, 10:12 CST
Nov 14, 2025
Rice University Campus Wiki Maintenance
Completed - The scheduled maintenance has been completed.
Nov 14, 06:15 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 06:00 CST
Scheduled - The Rice Office of Information Technology will perform scheduled maintenance on the Rice University Campus Wiki service (wiki.rice.edu and docs.rice.edu) on Friday, November 14, from 6:00 AM to 7:00 AM CST. During this maintenance window, the Rice University Campus Wiki service will be unavailable. We appreciate your understanding.

If you have any questions, please contact the OIT Help Desk via email at helpdesk@rice.edu or online at https://oit.rice.edu/request-help (edited)
Nov 13, 10:28 CST
Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

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