Rice University Status

All Systems Operational

About This Site

Welcome to OIT Status Page at Rice University.
Don't see an issue posted here, please contact OIT Help Desk.
For OIT News and Announcements, visit: Rice KnowledgeBase.

Accounts and Access Operational

Authentication and Authorization Services Operational

Directory Services Operational

Rice ID Card Services Operational

Enterprise Systems Operational

Adobe Sign Operational

Cayuse Operational

Concur Operational

TRIRIGA Cloud Operational

OnBase Operational

OwlConnect Operational

iO - Oracle Cloud Operational

Salesforce Operational

Tableau Operational

Communication Operational

Cisco VoIP Telephone System and related applications Operational

Emergency Blue Light Phones & Panic Buttons Operational

Rice Emergency System (Everbridge) Operational

Zoom Videoconferencing Operational

Email, Collaboration and Storage Operational

Cyrus (Campus) Mail System Operational

Exchange Mail and Calendar Operational

Rice Webmail Operational

Proofpoint Protection Operational

Google Gmail Operational

Google Calendar Operational

Google Docs Operational

Google Drive Operational

Google Workspace for Education Operational

Office 365 Operational

Box Drive Operational

Box Edit / Tools Operational

Box Mobile Operational

Box Web Application Operational

Shared Storage Operational

Crashplan Backup Operational

Dropbox Service (Zendto) Operational

Mailman Operational

Mail Blacklists Operational

DNS Operational

NTP Operational

Network and Connectivity Operational

Campus Connectivity Operational

Internet Access Operational

TV Services Operational

VPN (Virtual Private Network) Operational

Wireless Operational

Wired Operational

External Firewall Operational

Research Computing Operational

Research Cloud Operational

Research Compute Operational

Research Storage Operational

Secure Research Infrastructure Operational

Security Operational

Antivirus Operational

Identity Finder Operational

Teaching and Learning Operational

Canvas Catalog Operational

Canvas Learning Management System Operational

Classroom Systems Operational

Classroom and Lab Macs Operational

CLEAR Operational

Course Video Support Operational

OwlPrinting - Labs, Library Operational

Rice Online Operational

Virtual Desktop Operational

Web and Applications Operational

Adobe Creative Cloud Operational

Cold Fusion Web Applications Operational

Drupal Web Hosting Operational

blogs.rice.edu Operational

docs.rice.edu Operational

kb.rice.edu (KnowledgeBase) Operational

wiki.rice.edu Operational

Static Web Hosting Operational

mynetid.rice.edu Operational

grouper.rice.edu Operational

Provisioning Services Operational

Request Tracker Operational

Zabbix monitoring Operational

Python web applications Operational

Events calendar Operational

Other Operational

Announcements Operational

Data Center Facilities Operational

Rice Marketplace Operational

Banner - HR Operational

Banner - Payroll Operational

Data Warehouse and Business Intelligence Services Operational

Banner - Finance Operational

MuleSoft Web Service API Operational

Asana Operational

Student Systems Operational

Degree Works Operational

Edgar Operational

Esther Operational

Ad Astra - Registrar Room Scheduling Operational

Banner - Student Operational

Argos Operational

Enterprise Infrastructure Operational

VMware Virtualization Stack Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 20, 2026

No incidents reported today.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

Verizon Wireless Issues Affecting Campus Users

Resolved - According to Verizon "The outage has been resolved. If customers are still having an issue, we encourage them to restart their devices to reconnect to the network. We sincerely apologize for the disruption."
Jan 15, 07:08 CST

Investigating - We have received multiple reports of issues with Verizon Wireless service on and around campus. The issue has been reported to Verizon, and has been escalated to outage status.

We will post updates as we learn more.
Jan 14, 13:30 CST

Jan 14, 2026

Jan 13, 2026

Network Data Center Switch Failure

Resolved - Final Update: All impacted OIT services, including Banner, Single Sign-On (SSO), VPN, and other campus-hosted systems, have remained stable throughout the day. Services are now fully restored and operating normally.

The Network Services team continues to coordinate with our vendor in support of their root-cause investigation to prevent future recurrence. We appreciate your patience during this morning's disruption.
Jan 13, 14:44 CST

Monitoring - All systems have returned to service. We continue to troubleshoot the root cause of the issue, and we are actively monitoring status of all systems.
Jan 13, 08:18 CST

Update - UPDATE: OIT services, including Banner, Single Sign On Authentication, VPN, OIT Help Desk, and other campus-hosted enterprise systems, are currently unavailable. OIT teams are actively engaged with our service providers for resolution.

We appreciate your patience.
Jan 13, 07:49 CST

Update - Multiple services are impacted; Our hardware vendor support team is engaged for advanced troubleshooting and stabilization.
Jan 13, 07:44 CST

Investigating - The Network Services Team is investigating a data center network switch failure. We are currently assessing impact.
Jan 13, 06:33 CST

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

Internet Border Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Jan 9, 22:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 21:00 CST

Scheduled - Network Services will be performing emergency maintenance on our internet border. No downtime is expected.
Jan 9, 16:10 CST

Jan 8, 2026

No incidents reported.

Jan 7, 2026

No incidents reported.

Jan 6, 2026

Power issue at Rice Stadium

Resolved - Power was restored to the affected areas at 6:35 p.m. Network equipment has been confirmed to be back online and functioning.
Jan 6, 19:13 CST

Update - No ETA on Centerpoint power restoration. Rice Facilities is onsite investigating alternative power options.
Jan 6, 16:19 CST

Update - We are experiencing power loss to some of the tennis court cameras, specifically courts 1, 3, and 6.
Jan 6, 14:14 CST

Update - The Pressbox network batteries have expired. Connectivity will remain down until power is restored.
Jan 6, 14:01 CST

Identified - There are 4 network switches in the Stadium that are currently on battery power. Connectivity service to the R-room and the Pressbox will be impacted when/if the UPS batteries expire before the repair of the Centerpoint circuit is complete.

Parking gates 55 and 57 are also impacted by this.
Jan 6, 13:34 CST

Investigating - A contractor may have cut a CenterPoint feed into Rice Stadium. OIT is investigating.
Jan 6, 13:05 CST

Monthly quarantine of vulnerable systems

Completed - The scheduled maintenance has been completed.
Jan 6, 10:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 08:00 CST

Scheduled - Machines that have been vulnerable for 60+ days will be quarantined from the Rice network.
Dec 17, 09:23 CST

Network Maintenance | BRC Router Upgrade

Completed - The scheduled maintenance has been completed.
Jan 6, 06:24 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 06:00 CST

Scheduled - Network Services will be upgrading one of the BRC routers to address an issue we have been seeing that causes high memory utilization in these units. Some BAS equipment will see a short period where it will lose network connectivity but will reconnect after the upgrade. All other network connections may experience latency as traffic moves between the affected hardware and its redundant counterpart. Notice will be sent out after completion.
Dec 23, 06:23 CST