Rice University Status

Plotting services

Monitoring - A fix has been implemented and we are monitoring performance.
Apr 23, 2025 - 08:56 CDT

Investigating - We are investigating a service degradation of the plotting services.
Apr 22, 2025 - 09:04 CDT

About This Site

Welcome to OIT Status Page at Rice University.
Don't see an issue posted here, please contact OIT Help Desk.
For OIT News and Announcements, visit: Rice KnowledgeBase.

Accounts and Access Operational

Authentication and Authorization Services Operational

Directory Services Operational

Rice ID Card Services Operational

Enterprise Systems Operational

Adobe Sign Operational

Cayuse Operational

Concur Operational

TRIRIGA Cloud Operational

OnBase Operational

OwlConnect Operational

iO - Oracle Cloud Operational

Salesforce Operational

Tableau Operational

Communication Operational

Cisco VoIP Telephone System and related applications Operational

Emergency Blue Light Phones & Panic Buttons Operational

Rice Emergency System (Everbridge) Operational

Zoom Videoconferencing Operational

Email, Collaboration and Storage Operational

Cyrus (Campus) Mail System Operational

Exchange Mail and Calendar Operational

Rice Webmail Operational

Proofpoint Protection Operational

Google Gmail Operational

Google Calendar Operational

Google Docs Operational

Google Drive Operational

Google Workspace for Education Operational

Office 365 Operational

Box Drive Operational

Box Edit / Tools Operational

Box Mobile Operational

Box Web Application Operational

Shared Storage Operational

Crashplan Backup Operational

Dropbox Service (Zendto) Operational

Mailman Operational

Mail Blacklists Operational

DNS Operational

NTP Operational

Network and Connectivity Operational

Campus Connectivity Operational

Internet Access Operational

TV Services Operational

VPN (Virtual Private Network) Operational

Wireless Operational

Wired Operational

External Firewall Operational

Research Computing Operational

Research Cloud Operational

Research Compute Operational

Research Storage Operational

Secure Research Infrastructure Operational

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Teaching and Learning Operational

Canvas Catalog Operational

Canvas Learning Management System Operational

Classroom Systems Operational

Classroom and Lab Macs Operational

CLEAR Operational

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OwlPrinting - Labs, Library Operational

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Virtual Desktop Operational

Web and Applications Operational

Adobe Creative Cloud Operational

Cold Fusion Web Applications Operational

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blogs.rice.edu Operational

docs.rice.edu Operational

kb.rice.edu (KnowledgeBase) Operational

wiki.rice.edu Operational

Static Web Hosting Operational

mynetid.rice.edu Operational

grouper.rice.edu Operational

Provisioning Services Operational

Request Tracker Operational

Zabbix monitoring Operational

Python web applications Operational

Events calendar Operational

Other Operational

Announcements Operational

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Banner - HR Operational

Banner - Payroll Operational

Data Warehouse and Business Intelligence Services Operational

Banner - Finance Operational

MuleSoft Web Service API Operational

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Edgar Operational

Esther Operational

Ad Astra - Registrar Room Scheduling Operational

Banner - Student Operational

Argos Operational

Enterprise Infrastructure Operational

VMware Virtualization Stack Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

Unresolved incident: Plotting services.

Apr 22, 2025

Apr 21, 2025

Partial Campus Power Outage Affecting Multiple Buildings

Resolved - Power has been restored and network devices are stable.
Apr 21, 19:20 CDT

Update - Network services have been restored at Rice Village Townhomes and Rice Village Apartments. A technician has been dispatched to check on some redundant equipment that has not recovered, but services are not impacted at this time.
Apr 21, 16:47 CDT

Monitoring - Power has been restored to most of campus, and network equipment is connected. As of this update, the following locations are still down:

Rice Village Apartments
Rice Village Townhomes
Apr 21, 16:26 CDT

Identified - The following locations appear to be impacted at this time:

Reckling Park
BRC (BioScience Research Collaborative)
Tudor Field House
Moody Center for the Arts
RUPD/ROTC Annex Building
Rice Village Apartments
South Plant
Soccer
Apr 21, 15:44 CDT

Investigating - We are currently investigating a partial campus power outage affecting multiple buildings. Updates will be posted.
Apr 21, 15:42 CDT

Apr 20, 2025

No incidents reported.

Apr 19, 2025

Emergency Network Maintenance - Rebooting Network Router

Resolved - This incident has been resolved.
Apr 19, 13:04 CDT

Update - We are continuing to investigate this issue.
Apr 19, 12:14 CDT

Investigating - We are observing high memory utilization on one of the Duncan Hall building routers. Our team will reboot this equipment during an emergency maintenance window to ensure continued operation. No downtime is expected.
Apr 19, 12:11 CDT

Network Maintenance | Cisco VoIP Server Maintenance

Completed - The scheduled maintenance has been completed.
Apr 19, 06:38 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 04:00 CDT

Scheduled - There is planned maintenance on several voice servers to update certificates. There will be a few minutes of service interruption for VoIP desk phones between 4 am and 6 am. Any calls that are in progress won't be affected, as the phone will wait for call completion before updating. There will also be a few minutes of service interruption for Webex softphones during this maintenance window if you are off-campus and not connected to a VPN.

If you have any questions about the maintenance or if you experience an unexpected service impact
please contact the OIT Help Desk at https://help.rice.edu.
Apr 16, 14:06 CDT

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

Issue with multiple Zoom Services

Resolved - This incident has been resolved.
Apr 16, 19:01 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 16, 16:15 CDT

Identified - Update from Zoom: Services are starting to recover. If you are still unable to connect please flush your DNS cache and reattempt and you should be able to connect.
Apr 16, 15:27 CDT

Investigating - Zoom is investigating domain name resolution issues on the zoom.us domain that is affecting multiple services. Regular updates will be provided at https://status.zoom.us/incidents/pw9r9vnq5rvk
Apr 16, 14:52 CDT

Network Services Maintenance | Access Switch Maintenance for Brian Patterson and Waltrip Training Center

Completed - The scheduled maintenance has been completed.
Apr 16, 17:38 CDT

Verifying - Verification is currently underway for the maintenance items.
Apr 16, 17:38 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 17:30 CDT

Scheduled - Network services will be performing maintenance on one of the MDF that services part of Brian Patterson. During this time, customers may experience intermittent connectivity. Notice will be sent out after completion.
Apr 16, 16:20 CDT

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.