Rice University Status

Request Tracker Online

Update - While RT is now online, we are continuing to investigate the reason for disruption and will keep this status page up to provide further updates.
Jun 07, 2025 - 11:02 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 07, 2025 - 08:22 CDT

Investigating - We are currently investigating this issue.
Jun 07, 2025 - 07:04 CDT

About This Site

Welcome to OIT Status Page at Rice University.
Don't see an issue posted here, please contact OIT Help Desk.
For OIT News and Announcements, visit: Rice KnowledgeBase.

Accounts and Access Operational

Authentication and Authorization Services Operational

Directory Services Operational

Rice ID Card Services Operational

Enterprise Systems Operational

Adobe Sign Operational

Cayuse Operational

Concur Operational

TRIRIGA Cloud Operational

OnBase Operational

OwlConnect Operational

iO - Oracle Cloud Operational

Salesforce Operational

Tableau Operational

Communication Operational

Cisco VoIP Telephone System and related applications Operational

Emergency Blue Light Phones & Panic Buttons Operational

Rice Emergency System (Everbridge) Operational

Zoom Videoconferencing Operational

Email, Collaboration and Storage Operational

Cyrus (Campus) Mail System Operational

Exchange Mail and Calendar Operational

Rice Webmail Operational

Proofpoint Protection Operational

Google Gmail Operational

Google Calendar Operational

Google Docs Operational

Google Drive Operational

Google Workspace for Education Operational

Office 365 Operational

Box Drive Operational

Box Edit / Tools Operational

Box Mobile Operational

Box Web Application Operational

Shared Storage Operational

Crashplan Backup Operational

Dropbox Service (Zendto) Operational

Mailman Operational

Mail Blacklists Operational

DNS Operational

NTP Operational

Network and Connectivity Operational

Campus Connectivity Operational

Internet Access Operational

TV Services Operational

VPN (Virtual Private Network) Operational

Wireless Operational

Wired Operational

External Firewall Operational

Research Computing Operational

Research Cloud Operational

Research Compute Operational

Research Storage Operational

Secure Research Infrastructure Operational

Security Operational

Antivirus Operational

Identity Finder Operational

Teaching and Learning Operational

Canvas Catalog Operational

Canvas Learning Management System Operational

Classroom Systems Operational

Classroom and Lab Macs Operational

CLEAR Operational

Course Video Support Operational

OwlPrinting - Labs, Library Operational

Rice Online Operational

Virtual Desktop Operational

Web and Applications Operational

Adobe Creative Cloud Operational

Cold Fusion Web Applications Operational

Drupal Web Hosting Operational

blogs.rice.edu Operational

docs.rice.edu Operational

kb.rice.edu (KnowledgeBase) Operational

wiki.rice.edu Operational

Static Web Hosting Operational

mynetid.rice.edu Operational

grouper.rice.edu Operational

Provisioning Services Operational

Request Tracker Operational

Zabbix monitoring Operational

Python web applications Operational

Events calendar Operational

Other Operational

Announcements Operational

Data Center Facilities Operational

Rice Marketplace Operational

Banner - HR Operational

Banner - Payroll Operational

Data Warehouse and Business Intelligence Services Operational

Banner - Finance Operational

MuleSoft Web Service API Operational

Student Systems Operational

Degree Works Operational

Edgar Operational

Esther Operational

Ad Astra - Registrar Room Scheduling Operational

Banner - Student Operational

Argos Operational

Enterprise Infrastructure Operational

VMware Virtualization Stack Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 10, 2025

No incidents reported today.

Jun 9, 2025

Network Services | Parial Network Outage Kraft Building 4th floor

Resolved - This incident has been resolved.
Jun 9, 09:07 CDT

Monitoring - Network services identified a line card on a network switch that went offline. After a reset, the card came back online, and connectivity was restored. Network Services are monitoring the switch.
Jun 9, 08:28 CDT

Investigating - One of the components on a network switch in Kraft Building, 4th floor, is not responding; we are working on resetting it.
Jun 9, 07:59 CDT

Onbase System Upgrade

Completed - The scheduled maintenance has been completed.
Jun 9, 08:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 17:00 CDT

Scheduled - Onbase is being upgraded this weekend.
The system will not be available from June 6th 5pm to June 9th 8am.
Jun 5, 19:08 CDT

Jun 8, 2025

No incidents reported.

Jun 7, 2025

Network Maintenance | Cisco VoIP Server Maintenance

Completed - The scheduled maintenance has been completed.
Jun 7, 06:39 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 17:00 CDT

Scheduled - There will be a planned software upgrade of the Campus Phone System. These are redundant servers, however, there will be several small blips(under a minute) as phones move from their primary server to their backup server and back. This will not affect any calls in progress. There will also be intermittent access to the VoIP self-care portal during this timeframe.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu.
Jun 4, 14:28 CDT

Jun 6, 2025

RequestTracker unavailable

Resolved - This incident has been resolved.
Jun 6, 17:26 CDT

Monitoring - The issue has been identified, and RT is now available again. We are monitoring to ensure stability of the service.
Jun 6, 15:00 CDT

Investigating - We are currently investigating the issue.
Jun 6, 14:42 CDT

Jun 5, 2025

Campus Mailing List Manager (Mailman) Maintenance

Completed - The scheduled maintenance has been completed.
Jun 5, 19:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 19:00 CDT

Scheduled - OIT will be undergoing scheduled maintenance of the campus Mailing List Manager, mailman.rice.edu. During the maintenance, the Mailman service will not be accessible; mail sent to the list server will be queued and delivered after the maintenance.
Jun 5, 08:21 CDT

Jun 4, 2025

Network Maintenance: Cambridge Office Building 2nd Floor

Completed - The scheduled maintenance has been completed.
Jun 4, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 20:00 CDT

Scheduled - The Network Services team will be performing maintenance on our equipment that provides connectivity to the 2nd floor of the Cambridge Office Building. No impact to service is expected during this time.
Jun 4, 14:38 CDT

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

Campus Helpdesk System Maintenance and Upgrade

Completed - The scheduled maintenance has been completed.
Jun 1, 21:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 17:00 CDT

Scheduled - OIT will be upgrading the Campus Helpdesk System (https://help.rice.edu). During the maintenance window, the service will not be available. Emails sent to the system will be queued until after the upgrade.

If you have any questions about the upgrade or if you experience a service impact after the maintenance window, please contact the OIT Help Desk: https://help.rice.edu or 713-348-HELP (4357).
May 28, 18:52 CDT

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025

Partial Internet Connectivity Outage – Dynamic One Building

Resolved - This incident has been resolved.
May 29, 12:55 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 29, 10:04 CDT

Investigating - We are currently experiencing an issue with one of our redundant commodity internet connections due to a power failure at an upstream provider. As a result, off-campus connectivity for the Dynamic One building is impacted. All other campus locations remain unaffected and are operating normally.

Our team is actively working with the provider to restore service as quickly as possible. We will provide updates as more information becomes available.
May 29, 09:30 CDT

Network Maintenance | Cisco VoIP Server Maintenance

Completed - The scheduled maintenance has been completed.
May 29, 02:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 20:00 CDT

Scheduled - There will be a planned maintenance on one of the Campus Phone System servers. We are not expecting any service impact with phones. There will be intermittent access to the VoIP self-care portal during this timeframe.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu.
May 28, 20:00 CDT

May 28, 2025

May 27, 2025

Network Services | Replacement of Network Switch Martel College Room 231

Completed - Replaced the network switch in Martel College room 231. Network is operational in this area.
May 27, 10:10 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 09:00 CDT

Scheduled - Network Services will be replacing the network switch that supports the Martel College in room 231. Network connectivity (wired and wireless) will be unavailable in this area during the maintenance window.
May 27, 07:58 CDT