All Systems Operational

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Welcome to OIT Status Page at Rice University.
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For OIT News and Announcements, visit: Rice KnowledgeBase.

Uptime over the past 90 days. View historical uptime.
Accounts and Access Operational
Authentication and Authorization Services Operational
Directory Services Operational
Rice ID Card Services Operational
Enterprise Systems Operational
90 days ago
100.0 % uptime
Today
Adobe Sign Operational
Cayuse Operational
Concur Operational
TRIRIGA Cloud Operational
OnBase Operational
OwlConnect Operational
iO - Oracle Cloud Operational
Salesforce ? Operational
Tableau Operational
90 days ago
100.0 % uptime
Today
Communication Operational
Cisco VoIP Telephone System and related applications Operational
Emergency Blue Light Phones & Panic Buttons Operational
Rice Emergency System (Everbridge) Operational
Zoom Videoconferencing Operational
Email, Collaboration and Storage Operational
Cyrus (Campus) Mail System Operational
Exchange Mail and Calendar Operational
Rice Webmail Operational
Proofpoint Protection Operational
Google Gmail Operational
Google Calendar Operational
Google Docs Operational
Google Drive Operational
Google Workspace for Education Operational
Office 365 Operational
Box Drive Operational
Box Edit / Tools Operational
Box Mobile Operational
Box Web Application Operational
Shared Storage ? Operational
Crashplan Backup Operational
Dropbox Service (Zendto) ? Operational
Mailman ? Operational
Mail Blacklists ? Operational
DNS Operational
NTP ? Operational
Network and Connectivity Operational
Campus Connectivity Operational
Internet Access Operational
TV Services Operational
VPN (Virtual Private Network) Operational
Wireless Operational
Wired Operational
External Firewall Operational
Research Computing Operational
Research Cloud ? Operational
Research Compute ? Operational
Research Storage ? Operational
Secure Research Infrastructure ? Operational
Security Operational
Antivirus Operational
Identity Finder Operational
Teaching and Learning Operational
Canvas Catalog Operational
Canvas Learning Management System Operational
Classroom Systems Operational
Classroom and Lab Macs ? Operational
CLEAR Operational
Course Video Support Operational
OwlPrinting - Labs, Library Operational
Rice Online Operational
Virtual Desktop ? Operational
Web and Applications Operational
Adobe Creative Cloud Operational
Cold Fusion Web Applications Operational
Drupal Web Hosting Operational
blogs.rice.edu Operational
docs.rice.edu Operational
kb.rice.edu (KnowledgeBase) Operational
wiki.rice.edu Operational
Static Web Hosting Operational
mynetid.rice.edu ? Operational
grouper.rice.edu ? Operational
Provisioning Services ? Operational
Request Tracker ? Operational
Zabbix monitoring Operational
Python web applications Operational
Events calendar ? Operational
Other Operational
Announcements Operational
Data Center Facilities Operational
Rice Marketplace Operational
Banner - HR Operational
Banner - Payroll Operational
Data Warehouse and Business Intelligence Services Operational
Banner - Finance Operational
MuleSoft Web Service API Operational
Student Systems Operational
Degree Works Operational
Edgar Operational
Esther Operational
Ad Astra - Registrar Room Scheduling Operational
Banner - Student Operational
Argos Operational
Enterprise Infrastructure Operational
VMware Virtualization Stack ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 1, 2025

No incidents reported today.

Mar 31, 2025
Network Maintenance - Rebooting Redundant Routers
Completed - The scheduled maintenance has been completed.
Mar 31, 20:36 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 19:00 CDT
Scheduled - We have recently observed high memory utilization on several campus network routers. Our team will be rebooting this equipment during an emergency maintenance window this evening to ensure continued operation.

Maintenance Window: Monday, 3/31/2025, from 7:00 p.m. to 9:00 p.m.

We do not anticipate any downtime, but constituents may experience some network latency as traffic moves between the affected hardware and it’s redundant counterpart. We appreciate your understanding as we work to ensure the continued reliability of the network.
Mar 31, 12:56 CDT
PDC Pod B Network Maintenance
Completed - The scheduled maintenance has been completed.
Mar 31, 09:53 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 09:00 CDT
Scheduled - After coordinating a date and time with our constituents, Network Services will be performing maintenance on one of the network switches in Pod B of the PDC. We will be re-seating one of the redundant Supervisor cards on a redundant switch as part of troubleshooting an issue. Notice will be sent out after completion.
Mar 30, 19:10 CDT
Mar 30, 2025

No incidents reported.

Mar 29, 2025
Tableau is experiencing post-maintenance problem
Resolved - This incident has been resolved.
Mar 29, 23:29 CDT
Update - OIT is continuing to work on this issue.
Mar 29, 19:13 CDT
Investigating - Tableau is experiencing a post-maintenance problem and OIT is working to troubleshoot and resolve the issue.
Mar 29, 14:09 CDT
Tableau maintenance
Completed - The scheduled maintenance has been completed.
Mar 29, 13:54 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 11:54 CDT
Scheduled - Tableau Server is currently undergoing scheduled maintenance and is temporarily unavailable. We’re working to complete the updates as quickly as possible.
We’ll notify you once access is restored. Thank you for your patience
Mar 29, 11:53 CDT
Network Outage | Keck Hall 1st Floor
Resolved - Unexpected network outage in Keck Hall 1st Floor due to Facilities electrical work. 6am-7am.
Mar 29, 08:01 CDT
Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025
Network Maintenance - O'Connor Engineering and Sciences Building
Completed - The scheduled maintenance has been completed.
Mar 26, 20:41 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 19:00 CDT
Scheduled - We are continuing to troubleshoot an issue with high memory utilization on one of the routers serving the O’Connor Engineering and Science Building. During this maintenance window we will need to reboot one of the network gateways. During this time customers may experience some latency. Notice will be sent out after completion.
Mar 26, 14:14 CDT
Mar 25, 2025
Network Maintenance - O'Connor Engineering and Sciences Building
Completed - The scheduled maintenance has been completed.
Mar 25, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 18:00 CDT
Scheduled - We have observed high memory utilization on one of the routers serving the O’Connor Engineering and Science Building. While no impact to network services is expected, our team will be performing troubleshooting steps recommended by the manufacturer’s support team during a scheduled maintenance window as a precaution.

Scheduled Maintenance Window: Tuesday, 3/25/2025 from 6:00 p.m. to 8:00 p.m.

We appreciate your understanding as we work to ensure the continued reliability of the network.
Mar 25, 15:45 CDT
Network Issue in Pod B
Resolved - It was determined that one of the optics had failed on the distribution leading to the Nexus. Optic has been replaced and we are not seeing anymore errors.
Mar 25, 09:19 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 25, 08:26 CDT
Identified - The issue has been identified and a fix is being implemented.
Mar 25, 08:01 CDT
Investigating - We are investigating an issue with one of the Nexus in Pod B.
Mar 25, 04:56 CDT
Mar 24, 2025

No incidents reported.

Mar 23, 2025
One of the network switches in Duncan Hall has rebooted itself twice this weekend.
Resolved - This incident has been resolved.
Mar 23, 22:18 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 23, 21:21 CDT
Update - We are continuing to work on a fix for this issue.
Mar 23, 21:16 CDT
Update - The switch has been powered off to replace a faulty component.
Mar 23, 21:16 CDT
Identified - The issue has been identified and a new supervisor is being deployed at Duncan 4022 IDF.
Mar 23, 20:52 CDT
Investigating - Switch dun-4022-a-5 has rebooted twice in 33 hours this weekend. We are investigating the issue.
Mar 23, 14:51 CDT
Mar 22, 2025

No incidents reported.

Mar 21, 2025
Network Maintenance | COB 4th floor
Completed - The scheduled maintenance has been completed.
Mar 21, 18:04 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 18:00 CDT
Scheduled - Network Services found an issue on the 4th floor that could cause network disruptions if not addressed. A change will be made to the configuration on the network switch. This should not be impactful to the users.
Mar 21, 12:27 CDT
Partial Network Outage | Cambridge Office Building 4th Floor
Resolved - This incident has been resolved.
Mar 21, 11:34 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 11:22 CDT
Investigating - We are currently investigating this issue.
Mar 21, 10:56 CDT
Mar 20, 2025
Power disruption at Stadium, IBC bldg, and Child Care Center caused network switches to reboot
Resolved - Resolving this incident. Power has been stable since 12 AM
Mar 20, 07:25 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 19, 23:50 CDT
Update - Another power blip in the same area has caused another reboot sequence. We continue to monitor the situation.
Mar 19, 23:50 CDT
Identified - A short power disruption at the Stadium, IBC bldg, and Child Care Center caused the network switches to reboot. All network devices have returned to normal operations. If you have any connectivity issues in these areas, please get in touch with the Helpdesk at help@rice.edu
Mar 19, 23:46 CDT
Mar 19, 2025
Mar 18, 2025

No incidents reported.

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