All Systems Operational

About This Site

Welcome to OIT Status Page at Rice University.
Don't see an issue posted here, please contact OIT Help Desk.
For OIT News and Announcements, visit: Rice KnowledgeBase.

Accounts and Access Operational
Authentication and Authorization Services Operational
Directory Services Operational
Rice ID Card Services Operational
Enterprise Systems Operational
Adobe Sign Operational
Cayuse Operational
Concur Operational
TRIRIGA Cloud Operational
OnBase Operational
OwlConnect Operational
iO - Oracle Cloud Operational
Salesforce ? Operational
Tableau Operational
Communication Operational
Cisco VoIP Telephone System and related applications Operational
Emergency Blue Light Phones & Panic Buttons Operational
Rice Emergency System (Everbridge) Operational
Zoom Videoconferencing Operational
Email, Collaboration and Storage Operational
Cyrus (Campus) Mail System Operational
Exchange Mail and Calendar Operational
Rice Webmail Operational
Proofpoint Protection Operational
Google Gmail Operational
Google Calendar Operational
Google Docs Operational
Google Drive Operational
Google Workspace for Education Operational
Office 365 Operational
Box Drive Operational
Box Edit / Tools Operational
Box Mobile Operational
Box Web Application Operational
Shared Storage ? Operational
Crashplan Backup Operational
Dropbox Service (Zendto) ? Operational
Mailman ? Operational
Mail Blacklists ? Operational
DNS Operational
NTP ? Operational
Network and Connectivity Operational
Campus Connectivity Operational
Internet Access Operational
TV Services Operational
VPN (Virtual Private Network) Operational
Wireless Operational
Wired Operational
External Firewall Operational
Research Computing Operational
Research Cloud ? Operational
Research Compute ? Operational
Research Storage ? Operational
Secure Research Infrastructure ? Operational
Security Operational
Antivirus Operational
Identity Finder Operational
Teaching and Learning Operational
Canvas Catalog Operational
Canvas Learning Management System Operational
Classroom Systems Operational
Classroom and Lab Macs ? Operational
CLEAR Operational
Course Video Support Operational
OwlPrinting - Labs, Library Operational
Rice Online Operational
Virtual Desktop ? Operational
Web and Applications Operational
Adobe Creative Cloud Operational
Cold Fusion Web Applications Operational
Drupal Web Hosting Operational
blogs.rice.edu Operational
docs.rice.edu Operational
kb.rice.edu (KnowledgeBase) Operational
wiki.rice.edu Operational
Static Web Hosting Operational
mynetid.rice.edu ? Operational
grouper.rice.edu ? Operational
Provisioning Services ? Operational
Request Tracker ? Operational
Zabbix monitoring Operational
Python web applications Operational
Events calendar ? Operational
Other Operational
Announcements Operational
Data Center Facilities Operational
Rice Marketplace Operational
Banner - HR Operational
Banner - Payroll Operational
Data Warehouse and Business Intelligence Services Operational
Banner - Finance Operational
MuleSoft Web Service API Operational
Asana ? Operational
Student Systems Operational
Degree Works Operational
Edgar Operational
Esther Operational
Ad Astra - Registrar Room Scheduling Operational
Banner - Student Operational
Argos Operational
Enterprise Infrastructure Operational
VMware Virtualization Stack ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 17, 2025

No incidents reported today.

Nov 16, 2025

No incidents reported.

Nov 15, 2025
Completed - The scheduled maintenance has been completed.
Nov 15, 08:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 07:00 CST
Scheduled - The Rice Office of Information Technology will perform scheduled maintenance on the Banner infrastructure on Saturday, November 15, from 7:00 AM to 8:00 AM CST. During this maintenance window, Banner, Edgar, and Esther will be unavailable. We appreciate your understanding.

If you have any questions, please contact the OIT Help Desk via email at helpdesk@rice.edu or online at https://oit.rice.edu/request-help

Nov 13, 10:12 CST
Nov 14, 2025
Completed - The scheduled maintenance has been completed.
Nov 14, 06:15 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 06:00 CST
Scheduled - The Rice Office of Information Technology will perform scheduled maintenance on the Rice University Campus Wiki service (wiki.rice.edu and docs.rice.edu) on Friday, November 14, from 6:00 AM to 7:00 AM CST. During this maintenance window, the Rice University Campus Wiki service will be unavailable. We appreciate your understanding.

If you have any questions, please contact the OIT Help Desk via email at helpdesk@rice.edu or online at https://oit.rice.edu/request-help (edited)

Nov 13, 10:28 CST
Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025
Completed - The scheduled maintenance has been completed.
Nov 8, 10:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 08:00 CST
Scheduled - Banner production systems reboot.
Nov 7, 14:24 CST
Nov 7, 2025

No incidents reported.

Nov 6, 2025
Resolved - This incident has been resolved.
Nov 6, 12:00 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 6, 10:22 CST
Investigating - We are currently investigating issues with saving to select storage drives | Owlconnect.
Nov 6, 09:52 CST
Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025
Resolved - This incident has been resolved.
Nov 3, 16:58 CST
Monitoring - A fix has been implemented, and we are monitoring the results.
Nov 3, 14:46 CST
Update - We are continuing to work on a fix for this issue.
Nov 3, 11:20 CST
Identified - The issue has been identified, and a fix is being implemented.
Nov 3, 09:30 CST
Investigating - The Onbase Webclient is currently down. We are investigating the issue.
Nov 3, 09:21 CST