All Systems Operational

About This Site

Welcome to OIT Status Page at Rice University.
Don't see an issue posted here, please contact OIT Help Desk.
For OIT News and Announcements, visit: Rice KnowledgeBase.

Accounts and Access Operational
Authentication and Authorization Services Operational
Directory Services Operational
Rice ID Card Services Operational
Enterprise Systems Operational
Adobe Sign Operational
Cayuse Operational
Concur Operational
TRIRIGA Cloud Operational
OnBase Operational
OwlConnect Operational
iO - Oracle Cloud Operational
Salesforce ? Operational
Communication Operational
Cisco VoIP Telephone System and related applications Operational
Emergency Blue Light Phones & Panic Buttons Operational
Rice Emergency System (Everbridge) Operational
Zoom Videoconferencing Operational
Email, Collaboration and Storage Operational
Cyrus (Campus) Mail System Operational
Exchange Mail and Calendar Operational
Rice Webmail Operational
Proofpoint Protection Operational
Google Gmail Operational
Google Calendar Operational
Google Docs Operational
Google Drive Operational
Google Workspace for Education Operational
Office 365 Operational
Box Drive Operational
Box Edit / Tools Operational
Box Mobile Operational
Box Web Application Operational
Shared Storage ? Operational
Crashplan Backup Operational
Dropbox Service (Zendto) ? Operational
Mailman ? Operational
Mail Blacklists ? Operational
DNS Operational
NTP ? Operational
Network and Connectivity Operational
Campus Connectivity Operational
Internet Access Operational
TV Services Operational
VPN (Virtual Private Network) Operational
Wireless Operational
Wired Operational
External Firewall Operational
Research Computing Operational
Research Cloud ? Operational
Research Compute ? Operational
Research Storage ? Operational
Secure Research Infrastructure ? Operational
Security Operational
Antivirus Operational
Identity Finder Operational
Teaching and Learning Operational
Canvas Catalog Operational
Canvas Learning Management System Operational
Classroom Systems Operational
Classroom and Lab Macs ? Operational
CLEAR Operational
Course Video Support Operational
OwlPrinting - Labs, Library Operational
Rice Online Operational
Virtual Desktop ? Operational
Web and Applications Operational
Adobe Creative Cloud Operational
Cold Fusion Web Applications Operational
Drupal Web Hosting Operational
blogs.rice.edu Operational
docs.rice.edu Operational
kb.rice.edu (KnowledgeBase) Operational
wiki.rice.edu Operational
Static Web Hosting Operational
mynetid.rice.edu ? Operational
grouper.rice.edu ? Operational
Provisioning Services ? Operational
Request Tracker ? Operational
Zabbix monitoring Operational
Python web applications Operational
Events calendar ? Operational
Other Operational
Announcements Operational
Data Center Facilities Operational
Rice Marketplace Operational
Banner - HR Operational
Banner - Payroll Operational
Data Warehouse and Business Intelligence Services Operational
Banner - Finance Operational
MuleSoft Web Service API Operational
Student Systems Operational
Degree Works Operational
Edgar Operational
Esther Operational
Ad Astra - Registrar Room Scheduling Operational
Banner - Student Operational
Argos Operational
Enterprise Infrastructure Operational
VMware Virtualization Stack ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 29, 2025

No incidents reported today.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025
Network Maintenance - O'Connor Engineering and Sciences Building
Completed - The scheduled maintenance has been completed.
Mar 26, 20:41 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 19:00 CDT
Scheduled - We are continuing to troubleshoot an issue with high memory utilization on one of the routers serving the O’Connor Engineering and Science Building. During this maintenance window we will need to reboot one of the network gateways. During this time customers may experience some latency. Notice will be sent out after completion.
Mar 26, 14:14 CDT
Mar 25, 2025
Network Maintenance - O'Connor Engineering and Sciences Building
Completed - The scheduled maintenance has been completed.
Mar 25, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 18:00 CDT
Scheduled - We have observed high memory utilization on one of the routers serving the O’Connor Engineering and Science Building. While no impact to network services is expected, our team will be performing troubleshooting steps recommended by the manufacturer’s support team during a scheduled maintenance window as a precaution.

Scheduled Maintenance Window: Tuesday, 3/25/2025 from 6:00 p.m. to 8:00 p.m.

We appreciate your understanding as we work to ensure the continued reliability of the network.
Mar 25, 15:45 CDT
Network Issue in Pod B
Resolved - It was determined that one of the optics had failed on the distribution leading to the Nexus. Optic has been replaced and we are not seeing anymore errors.
Mar 25, 09:19 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 25, 08:26 CDT
Identified - The issue has been identified and a fix is being implemented.
Mar 25, 08:01 CDT
Investigating - We are investigating an issue with one of the Nexus in Pod B.
Mar 25, 04:56 CDT
Mar 24, 2025

No incidents reported.

Mar 23, 2025
One of the network switches in Duncan Hall has rebooted itself twice this weekend.
Resolved - This incident has been resolved.
Mar 23, 22:18 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 23, 21:21 CDT
Update - We are continuing to work on a fix for this issue.
Mar 23, 21:16 CDT
Update - The switch has been powered off to replace a faulty component.
Mar 23, 21:16 CDT
Identified - The issue has been identified and a new supervisor is being deployed at Duncan 4022 IDF.
Mar 23, 20:52 CDT
Investigating - Switch dun-4022-a-5 has rebooted twice in 33 hours this weekend. We are investigating the issue.
Mar 23, 14:51 CDT
Mar 22, 2025

No incidents reported.

Mar 21, 2025
Network Maintenance | COB 4th floor
Completed - The scheduled maintenance has been completed.
Mar 21, 18:04 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 18:00 CDT
Scheduled - Network Services found an issue on the 4th floor that could cause network disruptions if not addressed. A change will be made to the configuration on the network switch. This should not be impactful to the users.
Mar 21, 12:27 CDT
Partial Network Outage | Cambridge Office Building 4th Floor
Resolved - This incident has been resolved.
Mar 21, 11:34 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 11:22 CDT
Investigating - We are currently investigating this issue.
Mar 21, 10:56 CDT
Mar 20, 2025
Power disruption at Stadium, IBC bldg, and Child Care Center caused network switches to reboot
Resolved - Resolving this incident. Power has been stable since 12 AM
Mar 20, 07:25 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 19, 23:50 CDT
Update - Another power blip in the same area has caused another reboot sequence. We continue to monitor the situation.
Mar 19, 23:50 CDT
Identified - A short power disruption at the Stadium, IBC bldg, and Child Care Center caused the network switches to reboot. All network devices have returned to normal operations. If you have any connectivity issues in these areas, please get in touch with the Helpdesk at help@rice.edu
Mar 19, 23:46 CDT
Mar 19, 2025
Mar 18, 2025

No incidents reported.

Mar 17, 2025
Issues within Comcast and AT&T networks causing irregular behavior.
Resolved - This issue has been resolved
Mar 17, 19:03 CDT
Monitoring - Arelion Houston - Dallas outage
Arelion is showing a degraded span between Dallas and Alvarado, TX. This has resulted in circuit flapping. We have groomed traffic on this path until it stabilizes. The outage began at 10:02 3/17/25.
Mar 17, 12:03 CDT
Identified - One of our Internet service providers has confirmed outages reported within Comcast and AT&T backbone networks located in Dallas. This is causing internet routing instability. We are monitoring and will update when one is provided.
Mar 17, 10:54 CDT
Mar 16, 2025
Partial Campus Power Issue Affecting Network Services
Resolved - This incident has been resolved.
Mar 16, 09:44 CDT
Investigating - Multiple buildings across campus experienced what appears to be a brief power outage at approximately 9:10 a.m. Network services in the following buildings are impacted at this time:

Herman Brown Hall
Martel College
Herring Hall
Baker College
Allen Center
McNair Hall
Duncan Hall
Facilities and Engineering
Jones College
Hanzen College
Humanities
Fondren Library
South West Servery
Will Rice College
Wiess College
Ryon Engineering Lab
Brockman Physics
Keck Hall
Rice Memorial Center
Oshman Engineering Design Kitchen
South West Servery
Mar 16, 09:30 CDT
Mar 15, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage