Campus Helpdesk System Maintenance and Upgrade

Scheduled Maintenance Report for Rice University

Completed

The scheduled maintenance has been completed.
Posted Nov 22, 2025 - 09:00 CST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 22, 2025 - 07:00 CST

Scheduled

OIT will be upgrading the Campus Helpdesk System (https://help.rice.edu). During the maintenance window, the service will not be available. Emails sent to the system will be queued until after the upgrade.

If you have any questions about the upgrade or if you experience a service impact after the maintenance window, please contact the OIT Help Desk: https://help.rice.edu or 713-348-HELP (4357).
Posted Nov 20, 2025 - 18:26 CST
This scheduled maintenance affected: Web and Applications (Request Tracker).
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