All Systems Operational

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Welcome to OIT Status Page at Rice University.
Don't see an issue posted here, please contact OIT Help Desk.
For OIT News and Announcements, visit: Rice KnowledgeBase.

Uptime over the past 90 days. View historical uptime.
Accounts and Access Operational
Authentication and Authorization Services Operational
Directory Services Operational
Rice ID Card Services Operational
Enterprise Systems Operational
Adobe Sign Operational
Argos Operational
Cayuse Operational
Concur Operational
TRIRIGA Cloud Operational
OnBase Operational
OwlConnect Operational
iO - Oracle Cloud Operational
Salesforce ? Operational
Communication Operational
Cisco VoIP Telephone System and related applications Operational
Emergency Blue Light Phones & Panic Buttons Operational
Rice Emergency System (Everbridge) Operational
Zoom Videoconferencing Operational
Email, Collaboration and Storage Operational
Cyrus (Campus) Mail System Operational
Exchange Mail and Calendar Operational
Rice Webmail Operational
Proofpoint Protection Operational
Google Gmail Operational
Google Calendar Operational
Google Docs Operational
Google Drive Operational
Google Workspace for Education Operational
Office 365 Operational
Box Drive Operational
Box Edit / Tools Operational
Box Mobile Operational
Box Web Application Operational
Shared Storage ? Operational
Crashplan Backup Operational
Dropbox Service (Zendto) ? Operational
Mailman ? Operational
Mail Blacklists ? Operational
DNS Operational
NTP ? Operational
Network and Connectivity Operational
Campus Connectivity Operational
Internet Access Operational
TV Services Operational
VPN (Virtual Private Network) Operational
Wireless Operational
Wired Operational
Research Computing Operational
Research Cloud ? Operational
Research Compute ? Operational
Research Storage ? Operational
Secure Research Infrastructure ? Operational
Security Operational
Antivirus Operational
Identity Finder Operational
External Firewall Operational
Teaching and Learning Operational
Canvas Catalog Operational
Canvas Learning Management System Operational
Classroom Systems Operational
Classroom and Lab Macs ? Operational
CLEAR Operational
Course Video Support Operational
OwlPrinting - Labs, Library Operational
Rice Online Operational
Virtual Desktop ? Operational
Web and Applications Operational
90 days ago
100.0 % uptime
Today
Adobe Creative Cloud Operational
Cold Fusion Web Applications Operational
Drupal Web Hosting Operational
blogs.rice.edu Operational
docs.rice.edu Operational
kb.rice.edu (KnowledgeBase) Operational
wiki.rice.edu Operational
Static Web Hosting Operational
mynetid.rice.edu ? Operational
grouper.rice.edu ? Operational
Provisioning Services ? Operational
Request Tracker ? Operational
Zabbix monitoring Operational
Python web applications Operational
Events calendar ? Operational
90 days ago
100.0 % uptime
Today
Other Operational
Announcements Operational
Data Center Facilities Operational
Rice Marketplace Operational
Banner - HR Operational
Banner - Payroll Operational
Data Warehouse and Business Intelligence Services Operational
Banner - Finance Operational
Bosscars Operational
MuleSoft Web Service API Operational
Student Systems Operational
Degree Works Operational
Edgar Operational
Esther Operational
Ad Astra - Registrar Room Scheduling Operational
Banner - Student Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Banner Database Maintenance Jun 9, 2023 19:00-23:00 CDT
Banner PROD, DegreeWorks and Automic databases will be under maintenance during this time and may be unavailable.
Posted on Jun 01, 2023 - 07:50 CDT
Salesforce cloud environment - vendor maintenance Jun 10, 2023 00:00-02:00 CDT
We will be undergoing scheduled maintenance during this time.
Posted on Jun 01, 2023 - 10:21 CDT
Network Maintenance | Mudd Building Jun 10, 2023 08:00-10:00 CDT
Network services will be performing maintenance in the Mudd building. During the maintenance window there will be intermittent network connectivity. Notice will be sent out after completion.
Posted on Jun 08, 2023 - 07:48 CDT
Past Incidents
Jun 9, 2023

No incidents reported today.

Jun 8, 2023
iO Finance and SPFF Dashboards temporarily unavailable.
Resolved - iO Finance and SPFF dashboard are available. Data has been refreshed. as of this morning.
Jun 8, 11:19 CDT
Update - We are continuing to investigate this issue.
Jun 8, 10:14 CDT
Investigating - Oracle technical issue caused data replication failures last night. Closing user traffic so data refresh activities may complete.
Jun 8, 10:13 CDT
Network Maintenance | South Plant
Completed - The scheduled maintenance has been completed.
Jun 8, 09:25 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 09:00 CDT
Scheduled - Network services will be performing maintenance in the South Plant building. During the maintenance window there will be intermittent network connectivity. Notice will be sent out after completion.
Jun 8, 07:47 CDT
Jun 7, 2023

No incidents reported.

Jun 6, 2023
Quarantine of systems with high and critical vulnerabilities older than 60 days
Completed - The scheduled maintenance has been completed.
Jun 6, 17:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 15:00 CDT
Scheduled - We have a list of systems to quarantine on Tuesday, 6th June
May 30, 09:52 CDT
Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023
Banner Database Maintenance
Completed - The scheduled maintenance has been completed.
Jun 3, 14:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 05:00 CDT
Scheduled - Banner PROD database will be under maintenance during this time and may be unavailable.
Jun 1, 07:36 CDT
Central Mail System Maintenance
Completed - The scheduled maintenance has been completed.
Jun 3, 10:00 CDT
Verifying - The Email system updates have been completed and the Email
system is back on-line. If you have questions about the
change or you experience problems, please contact the
Help Desk: helpdesk@rice.edu or 713-348-4357.

Regards,
Kenneth Marshall, PhD
--
Mgr./Middleware, Development and Integration
Rice University Office of Information Technology
ktm@rice.edu / 713-348-5294
Jun 3, 06:13 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 06:00 CDT
Scheduled - The Central Email System will be undergoing maintenance during this period. Any incoming Email will be held and delivered at its completion. Please refrain from using Email during this maintenance period until you see that the updates have been completed on the Rice ID Status page: https://status.rice.edu.

If you have questions about the change or you experience problems after the maintenance has been completed, please contact the Help Desk, email: helpdesk@rice.edu or call: 713-348-4357.

Regards,
Kenneth Marshall, PhD
--
Mgr./Middleware, Development and Integration
Rice University Office of Information Technology
ktm@rice.edu / 713-348-5294
Jun 2, 09:08 CDT
Storage Systems Maintenance
Completed - The scheduled maintenance has been completed.
Jun 3, 08:40 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 08:01 CDT
Scheduled - We will be performing maintenance on the storage.rice.edu service. Momentary interruptions will occur as we migrate services between high availability elements.
May 31, 13:42 CDT
Astra/Classrooms database Maintenance
Completed - The scheduled maintenance has been completed.
Jun 3, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 20:00 CDT
Scheduled - Astra/Classrooms database will be under maintenance during this time and may be unavailable.
May 31, 16:13 CDT
Jun 2, 2023
Wyoming DW database maintenance
Completed - The scheduled maintenance has been completed.
Jun 2, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 19:00 CDT
Scheduled - Wyoming DW database will be under maintenance and may be unavailable during this time
May 24, 15:39 CDT
Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023
Storage maintenance - Mudd VM cluster outage
Completed - The scheduled maintenance has been completed.
May 27, 11:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 08:00 CDT
Scheduled - The storage array supporting the virtual machine cluster at the Mudd Building will be upgraded with new firmware. The upgraded software requires a full reboot of the array. The Virtual Machine cluster and associated Virtual Servers will be unavailable during the outage.
May 25, 09:16 CDT
iO Oracle Cloud Maintenance
Completed - The scheduled maintenance has been completed.
May 27, 09:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 21:03 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
May 25, 08:38 CDT
Network Maintenance | Bioscience Research Collaborative (BRC) Building
Completed - The scheduled maintenance has been completed.
May 27, 04:10 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 00:01 CDT
Scheduled - On Saturday, May 27th, Network Services will be performing maintenance. Each network switch in the building will be rebooted; expect to see up to 25 minutes of downtime during the maintenance window.

Wired and wireless connectivity will be intermittent but localized during this window.
May 17, 15:50 CDT
Internet Border Maintenance
Completed - The scheduled maintenance has been completed.
May 27, 03:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 00:00 CDT
Scheduled - Network Services will be performing maintenance on the internet border. Although downtime is not expected, Internet based services may be impacted for 30-45 minutes during this window.
May 24, 16:40 CDT
Onbase database Maintenance
Completed - The scheduled maintenance has been completed.
May 27, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 20:00 CDT
Scheduled - Onbase prod database will be under maintenance during this time and may be unavailable.
May 24, 16:15 CDT
Owlconnect - system maintenance
Completed - The scheduled maintenance has been completed.
May 27, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 20:00 CDT
Scheduled - We will be undergoing systems maintenance during this time.
Application may not be available during the maintenance window.
It is recommended that users avoid using the application during this time.
May 23, 09:58 CDT
May 26, 2023
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