All Systems Operational

About This Site

Welcome to OIT Status Page at Rice University. This site is currently in pilot mode. During the pilot, OIT Status Page is running alongside IT Alerts. The goal of parallel running is to help a smooth transition from IT Alerts to OIT Status Page. If you have any suggestions or don't see an issue posted here, please contact OIT Help Desk.


OIT Maintenance Calendar (Login Required)

Accounts and Access Operational
Authentication and Authorization Services   Operational
Certificate Services   Operational
Directory Services   Operational
Grouper Service   Operational
Provisioning Services   Operational
Rice ID Card Services   Operational
Administrative and Enterprise Systems Operational
Argos   Operational
Banner - Finance   Operational
Banner - HR   Operational
Banner - Payroll   Operational
Banner - Student   Operational
Bosscars   Operational
Cayuse   Operational
Concur   Operational
Data Warehouse and Business Intelligence Services   Operational
Degree Works   Operational
Edgar   Operational
Esther   Operational
FAMIS Cloud   Operational
OnBase   Operational
Rice Marketplace   Operational
Center for Research Computing Operational
Research Cloud   Operational
Research Storage   Operational
Secure Research Infrastructure   Operational
Communication Operational
Cisco VoIP Telephone System and related applications   Operational
Emergency Blue Light Phones & Panic Buttons   Operational
Nortel Telephone System and related applications   Operational
Rice Emergency System (Everbridge)   Operational
Roll Call Audioconferencing   Operational
Twilio REST API   Operational
Zoom Videoconferencing   Operational
Email, Collaboration and Storage Operational
Box Mobile   Operational
Box Notes   Operational
Box Sync   Operational
Crashplan Backup   Operational
Cyrus (Campus) Mail System   Operational
Exchange Mail and Calendar   Operational
Google Apps Docs   Operational
Google Apps Calendar   Operational
Google Apps Gmail   Operational
Google Apps Drive   Operational
GSuite for Education - Google Mail, Google Calendar, Google Drive, etc.   Operational
Office 365   Operational
Proofpoint Protection   Operational
Rice Webmail   Operational
Shared Storage   ? Operational
Network and Connectivity Operational
DHCP   Operational
DNS   Operational
Eduroam   Operational
ISE   Operational
Phonoscope   Operational
VPN (Virtual Private Network)   Operational
Wireless   Operational
Wired   Operational
Security Operational
Antivirus   Operational
Identity Finder   Operational
Phishing   Operational
Teaching and Learning Operational
Canvas Catalog   Operational
Canvas Learning Management System   Operational
Classroom Systems   Operational
CLEAR   Operational
Continuing Studies   Operational
Course Video Support   Operational
OwlPrinting - Labs, Library   Operational
OwlSpace   Operational
Rice Online   Operational
Subversion   Operational
Web and Applications Operational
kb.rice.edu (KnowledgeBase)   Operational
docs.rice.edu   Operational
wiki.rice.edu   Operational
Other Operational
Other   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Box - Disable TLS 1.0 Access Nov 12, 11:00-11:01 CDT
The Box cloud service is ending support for TLS 1.0 on 2018/11/12. If you have not updated your Box apps to to the latest version they will stop working on this date.

If you have any questions about the maintenance please contact the OIT Help Desk: https://help.rice.edu.
Posted on Jul 27, 10:38 CDT
Past Incidents
Aug 18, 2018
Campus Network - Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Aug 18, 01:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 22:15 CDT
Scheduled - OIT Networking will be performing emergency maintenance on the network switches covering most of the campus but excluding residential locations. During this time, network connectivity will be intermittent.

This change impacts both wired and wireless services.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu
Aug 16, 15:34 CDT
Aug 17, 2018
Planned Storage Maintenance
Completed - The scheduled maintenance has been completed.
Aug 17, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 22:00 CDT
Scheduled - OIT will be performing routine maintenance of shared file storage - storage.rice.edu - to insure the reliability of the service. During this period, users might experience a delayed response to file access.
Aug 17, 18:26 CDT
Rice Webmail [webmail.rice.edu] is intermittently unavailable.
Resolved - The issue with webmail.rice.edu has been resolved.
If you are still experiencing service issues, please contact the OIT Help Desk, https://oit.rice.edu/request-help
Aug 17, 18:17 CDT
Investigating - Some Rice faculty, staff, and graduate students are experiencing issues with Rice Webmail. Rice OIT is currently investigating and will update as soon as possible.
Aug 17, 14:56 CDT
Aug 16, 2018

No incidents reported.

Aug 15, 2018
Course Catalog web site down
Resolved - This incident has been resolved.
Aug 15, 15:11 CDT
Monitoring - Esther, Edgar and Courses.rice.edu are back in service. We're monitoring system stability.
Aug 15, 12:13 CDT
Update - Edgar, Esther and Courses.rice.edu are down. We are continuing to investigate the issue.
Aug 15, 12:05 CDT
Investigating - Courses.rice.edu is currently down. We are investigating the issue.
Aug 15, 11:40 CDT
Partial Network Outage in Bioscience Collaborative Center
Resolved - A network switch on the second floor of the Bioscience Collaborative Center rebooted affecting wired and wireless network services for a portion of the second floor.

Network services are back up. Kindly contact the Helpdesk at x4357 if you continue to have problems.
Aug 15, 13:09 CDT
Aug 14, 2018
CBORD - Partial Outage
Resolved - This incident has been resolved.
Aug 14, 14:10 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 14, 08:58 CDT
Identified - We have determined the problem with the CBORD system to be time related. We've made a correction and believe that most of the issues should be corrected. We've got a call into the vendor to ensure that we have done enough to totally correct any issues.
Aug 14, 08:58 CDT
Investigating - The CBORD is experiencing a partial outage. This may affect some dependent services like door access and point of sale systems. Card access to the buildings appears to be functioning normally, however the doors do not appear to be on their proper schedule. From initial investigation this appears to be a time issue with the server.

OIT is working to determine the cause of the partial outage.

If you have any questions about the outage or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu.
Aug 14, 08:43 CDT
OnBase encountered an error when connecting to the database
Resolved - We have resolved the issue. The OnBase is up and running now. Thanks for your patience and cooperation.
Aug 14, 09:33 CDT
Investigating - OnBase encountered an error when connecting to the database. We are currently investigating the issue.
Aug 14, 07:38 CDT
Planned Network Maintenance - Residential Colleges & Master, Rice Village & Graduate Apt
Completed - The scheduled maintenance has been completed.
Aug 14, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 06:00 CDT
Scheduled - OIT Networking will be performing maintenance on the network switches in Residential Colleges & Master, Rice Village & Graduate Apt. The maintenance will occur in such a way that the service to users will NOT be affected.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu
Aug 13, 22:02 CDT
Aug 13, 2018

No incidents reported.

Aug 12, 2018
Campus Wireless Network - Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Aug 12, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 21:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 9, 13:18 CDT
Scheduled - OIT will perform emergency maintenance on the campus wireless network beginning at 9:00pm. During this period, users will experience intermittent wireless connectivity.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu [help.rice.edu].
Aug 11, 21:00 CDT
Legacy Nortel Voicemail System - Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Aug 12, 04:26 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 04:00 CDT
Scheduled - OIT Telecom will be performing maintenance on the legacy Nortel voicemail system. During this time, if you are still on the Nortel system, voicemail will not be available. Notification will be sent at completion.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu
Aug 10, 15:26 CDT
Aug 11, 2018
Active Directory - Maintenance
Completed - The scheduled maintenance has been completed.
Aug 11, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 06:00 CDT
Scheduled - Active Directory will be available during the maintenance window. Maintenance will occur in such a way that the service to users will not be affected.

No services should be impacted.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu.
Aug 10, 15:54 CDT
Degreeworks, Esther, Course Catalog, Banner, Edgar WebApps, RiceMarketPlace, BossCars and Hyperion - Maintenance
Completed - The scheduled maintenance has been completed.
Aug 11, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 20:00 CDT
Scheduled - Degreeworks, Esther, Course Catalog, Banner, Edgar WebApps, RiceMarketPlace, BossCars and Hyperion may be unavailable on Fridays, 8pm to midnight for routine vendor maintenance.


If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu.
Aug 8, 11:39 CDT
Aug 10, 2018
Planned Network Maintenance - Residential Colleges & Master, Rice Village & Graduate Apt and Humanities 1st floor
Completed - The scheduled maintenance has been completed.
Aug 10, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 05:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 9, 16:02 CDT
Scheduled - OIT Networking will be performing maintenance on the network switches in Residential Colleges & Master, Rice Village & Graduate Apt and Humanities 1st floor. The work will start at 5am. During this time, network connectivity will be intermittent.

This change impacts both wired and wireless services in the specified buildings.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu [help.rice.edu]
Aug 9, 14:32 CDT
Aug 9, 2018
Wireless
Resolved - This issue has been resolved.  Users can now connect to Rice Owls and/or Rice resources. If you need further assistance, please contact the OIT Help Desk, x-4357.
Aug 9, 11:14 CDT
Investigating - Users are experiencing issues connecting to Rice Owls and/or Rice resources when connected to Rice Owls.
We are currently investigating this issue.
Aug 9, 10:05 CDT
Active Directory - Maintenance
Completed - The scheduled maintenance has been completed.
Aug 9, 08:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 06:00 CDT
Scheduled - Active Directory will be available during the maintenance window. Maintenance will occur in such a way that the service to users will not be affected.

No services should be impacted.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu.
Aug 9, 05:53 CDT
Radius - Emergency maintenance
Completed - The scheduled maintenance has been completed.
Aug 9, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 04:00 CDT
Scheduled - Radius will be unavailable during the emergency maintenance window.

The emergency maintenance will impact services reliant on this service, like networking wired and wireless, and VPN.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu.
Aug 9, 03:22 CDT
Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.

Aug 6, 2018

No incidents reported.

Aug 5, 2018
Active Directory - Maintenance
Completed - The scheduled maintenance has been completed.
Aug 5, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 07:00 CDT
Scheduled - Active Directory will be available during the maintenance window. Maintenance will occur in such a way that the service to users will not be affected.

No services should be impacted.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu.
Aug 5, 07:00 CDT
Aug 4, 2018
Planned Storage Systems Maintenance
Completed - OIT has completed the maintenance on the campus storage systems. If you experience problems with accessing files on storage.rice.edu, please contact the Help Desk at helpdesk@ricee.edu or ext. 4357.
Aug 4, 09:26 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 06:00 CDT
Scheduled - OIT will perform maintenance on the campus storage systems as the final part of a hardware refresh beginning at 6:00am.

During this work there will be brief intermittent delays in accessing files on storage.rice.edu.
Jul 31, 13:27 CDT
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