All Systems Operational

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Welcome to OIT Status Page at Rice University.
Don't see an issue posted here, please contact OIT Help Desk.
For OIT News and Announcements, visit: Rice KnowledgeBase.

Uptime over the past 90 days. View historical uptime.
Accounts and Access Operational
Authentication and Authorization Services Operational
Directory Services Operational
Rice ID Card Services Operational
Enterprise Systems Operational
90 days ago
100.0 % uptime
Today
Ad Astra - Registrar Room Scheduling Operational
Adobe Sign Operational
Argos Operational
Banner - Finance Operational
Banner - HR Operational
Banner - Payroll Operational
Banner - Student Operational
Bosscars Operational
Cayuse Operational
Concur Operational
Data Warehouse and Business Intelligence Services Operational
Degree Works Operational
Edgar Operational
ERP - Oracle Cloud Operational
Esther Operational
FAMIS Cloud Operational
MuleSoft Web Service API Operational
OnBase Operational
OwlConnect Operational
Rice Marketplace Operational
E-Invoice Operational
90 days ago
100.0 % uptime
Today
Communication Operational
Cisco VoIP Telephone System and related applications Operational
Emergency Blue Light Phones & Panic Buttons Operational
Rice Emergency System (Everbridge) Operational
Zoom Videoconferencing Operational
Email, Collaboration and Storage Operational
90 days ago
100.0 % uptime
Today
Cyrus (Campus) Mail System Operational
Exchange Mail and Calendar Operational
Rice Webmail Operational
Proofpoint Protection Operational
Google Gmail Operational
Google Calendar Operational
Google Docs Operational
Google Drive Operational
G Suite for Education Operational
Office 365 Operational
Box Drive Operational
Box Edit / Tools Operational
Box Mobile Operational
Box Web Application Operational
Shared Storage ? Operational
Crashplan Backup Operational
Dropbox Service (Zendto) ? Operational
Mailman ? Operational
90 days ago
100.0 % uptime
Today
Mail Blacklists ? Operational
90 days ago
100.0 % uptime
Today
DNS Operational
90 days ago
100.0 % uptime
Today
NTP ? Operational
90 days ago
100.0 % uptime
Today
Network and Connectivity Operational
Campus Connectivity Operational
Internet Access Operational
TV Services Operational
VPN (Virtual Private Network) Operational
Wireless Operational
Wired Operational
Research Computing Operational
Research Cloud ? Operational
Research Compute ? Operational
Research Storage ? Operational
Secure Research Infrastructure ? Operational
Security Operational
90 days ago
100.0 % uptime
Today
Antivirus Operational
Identity Finder Operational
External Firewall Operational
90 days ago
100.0 % uptime
Today
Teaching and Learning Operational
Canvas Catalog Operational
Canvas Learning Management System Operational
Classroom Systems Operational
CLEAR Operational
Course Video Support Operational
OwlPrinting - Labs, Library Operational
OwlSpace Operational
Rice Online Operational
Subversion Operational
Web and Applications Operational
90 days ago
100.0 % uptime
Today
Adobe Creative Cloud Operational
Cold Fusion Web Applications Operational
Drupal Web Hosting Operational
blogs.rice.edu Operational
docs.rice.edu Operational
kb.rice.edu (KnowledgeBase) Operational
wiki.rice.edu Operational
Static Web Hosting Operational
mynetid.rice.edu ? Operational
grouper.rice.edu ? Operational
Provisioning Services ? Operational
Request Tracker ? Operational
90 days ago
100.0 % uptime
Today
Zabbix monitoring Operational
90 days ago
100.0 % uptime
Today
Other Operational
Announcements Operational
Data Center Facilities Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Bosscars Maintenance. Feb 26, 20:00-21:00 CST
Bosscars application will be under maintenance during this time.
Posted on Feb 24, 14:12 CST
OwlConnect - system maintenance Feb 26, 20:00 - Feb 27, 00:00 CST
We will be undergoing systems maintenance during this time.
Application may not be available during the maintenance window.
It is recommended that users avoid using the application during this time.
Posted on Feb 22, 11:09 CST
Data Warehouse Database Upgrade Feb 27, 08:00-20:00 CST
The Data Warehouse databases will be under maintenance and may be unavailable during this time.
Posted on Feb 24, 14:06 CST
Past Incidents
Feb 25, 2021

No incidents reported today.

Feb 24, 2021
Outbound and inbound voice call issues
Resolved - This incident has been resolved.
Feb 24, 12:53 CST
Monitoring - Both inbound and outbound calling into campus are currently working. Both circuits are currently operational. Our provider is stating that due to the implementation of brownouts and blackouts for various areas, inbound and outbound calling may become unavailable at certain times. We will continue to monitor.
Feb 19, 09:30 CST
Identified - Both inbound and outbound calling into campus are currently working, however one of the circuits is currently down. Our provider is stating that due to the implementation of brownouts and blackouts for various areas, inbound and outbound calling may become unavailable at certain times.
Feb 17, 20:19 CST
Update - We are continuing to monitor for any further issues.
Feb 17, 14:28 CST
Monitoring - Our SIP Trunk provider has restored service to both our primary and secondary circuits. Both inbound and outbound calling into campus are currently working. We will continue to monitor.
Feb 17, 13:52 CST
Update - Both inbound and outbound calling into campus is currently not working. Our SIP trunk provider is working to restore service.
Feb 17, 13:24 CST
Identified - Our SIP Trunk provider has restored service to our secondary circuit. Both inbound and outbound calling into campus are currently working.
Feb 17, 10:02 CST
Investigating - Both inbound and outbound calling into campus is currently not working. We are working with our SIP trunk provider to restore service.
Feb 17, 07:42 CST
Update - There were issues with inbound and outbound calling on the backup circuit between 12AM and 2AM this morning. Both inbound and outbound calling is working now on the backup circuit.
Feb 17, 05:50 CST
Identified - The issue has been identified. Our SIP trunk provider Lumen IP NOC reports a power issue at their site in Wichita Falls, TX. They are working on getting a generator up an running to restore service.
Feb 16, 16:09 CST
Investigating - Issue occurred this afternoon with outbound voice call traffic. Issue identified/associated with one of the campus circuit's which handles outbound traffic of dialed numbers to external parties. Internal calls were not affected. Traffic has been redirected to secondary circuit.

All outbound traffic flowing, with no issue to users making voice calls.

Service ticket is being opened with our carrier provider for troubleshooting of their failed circuit.

Will continue to work with carrier and will remain on secondary circuit until issue resolved.
Feb 16, 14:51 CST
Feb 23, 2021

No incidents reported.

Feb 22, 2021
Due to the Winter Storm we are seeing sporadic power outages
Resolved - This incident has been resolved.
Feb 22, 13:06 CST
Monitoring - Rice Village Apartments 1st floor has been resolved. Currently there are no locations that are impacted. We will continue to monitor.
Feb 18, 09:55 CST
Identified - Locations that are currently impacted are Rice Village Apartments 1st floor. Power has been restored. We are working on restoring services supplied by one of the network devices.
Feb 18, 08:32 CST
Monitoring - Currently there are no locations that are impacted. We will continue to monitor.
Feb 17, 23:10 CST
Identified - Locations that are currently impacted are IBC, Greenbriar Building, Morningside, and Rice Child Care.
Feb 17, 21:15 CST
Update - We are continuing to monitor for any further issues.
Feb 17, 14:27 CST
Monitoring - Currently there are no locations that are currently impacted. We will continue to monitor.
Feb 17, 14:04 CST
Update - Rice Village Apartments 1st floor has been resolved. Locations that are currently impacted are IBC, Greenbriar Building, Morningside, and Rice Child Care.
Feb 16, 22:39 CST
Update - Locations that are currently impacted are IBC, Greenbriar Building, Morningside, Rice Child Care, and Rice Village Apartments 1st floor (Tech dispatched to RVA)
Feb 16, 22:06 CST
Update - Locations that are currently impacted are IBC, Greenbriar Building, Morningside, and Rice Child Care.
Feb 16, 21:06 CST
Update - Locations that are currently impacted are IBC, Greenbriar Building, Morningside, Rice Child Care, Library Service Center and the Primary Data Center (on generator power).
Feb 16, 18:21 CST
Update - Locations that are currently impacted are IBC, Greenbriar Building, Morningside, and Rice Child Care
Feb 16, 11:49 CST
Update - Locations that are currently impacted are IBC, Greenbriar Building, Morningside, Rice Child Care, and Stadium (includes Brian Patterson)
Feb 16, 04:37 CST
Update - Locations that are currently impacted are IBC, Greenbriar Building, Morningside, Rice Child Care, Stadium (includes Brian Patterson), Library Service Center and the Primary Data Center.
Feb 16, 00:46 CST
Update - RVA has been restored. Locations that are currently impacted are IBC, Greenbriar Building, Morningside, Rice Child Care, Stadium (includes Brian Patterson), Tennis, Library Service Center and the Primary Data Center.
Feb 15, 19:14 CST
Update - RVA has a hardware failure. Network Services is in the process of replacing it now.
Feb 15, 17:09 CST
Update - Locations that are currently impacted are Rice Village Apartments, Library Service Center and the Primary Data Center.
Feb 15, 12:24 CST
Update - Due to the Winter Storm we are seeing sporadic power outages. We will update this page with locations impacted. Locations that are currently impacted are IBC, Greenbriar Building, Morningside, Rice Child Care, Stadium (includes Brian Patterson), Tennis, Rice Village Apartments, Library Service Center and the Primary Data Center (We are on generator power. We have plenty of fuel to ride this out.)
Feb 15, 10:58 CST
Identified - Network services has identified that this is power related.
Feb 15, 09:54 CST
Investigating - Network services is investigating a loss of network connectivity to some users in RVA.
Feb 15, 09:41 CST
Feb 21, 2021

No incidents reported.

Feb 20, 2021
Intermittent Email connection issues
Resolved - This incident has been resolved.
Feb 20, 10:36 CST
Investigating - Intermittent Email connection issues have been reported; we have a fix in place and are monitoring
Feb 19, 11:00 CST
Feb 19, 2021
Help Desk phone support suspended
Resolved - This incident has been resolved.
Feb 19, 20:23 CST
Identified - Due to the continuing winter weather situation, the OIT Help Desk is not able to answer phone calls at this time. Please submit all requests via email (helpdesk@rice.edu) or by web form (https://oit.rice.edu/request-help).
Feb 17, 08:01 CST
RT Emergency Maintenance - Request Tracker
Completed - The scheduled maintenance has been completed.
Feb 19, 19:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 18:00 CST
Scheduled - OIT will be conducting emergency maintenance on the RT Request Tracker system. During this maintenance,
any new tickets or updates will be held and delivered to RT afterwards.
Feb 19, 13:55 CST
Feb 18, 2021
Feb 17, 2021
Feb 16, 2021
Feb 15, 2021
Virtual Desktop Infrastructure service degraded
Resolved - This incident has been resolved after no further issues.
Feb 15, 16:02 CST
Monitoring - Services have been restored and we are continuing to monitor the situation.
Feb 15, 09:18 CST
Investigating - We are currently investigating a resource availability issue when logging into the system.
Feb 14, 15:35 CST
Feb 14, 2021
Feb 13, 2021

No incidents reported.

Feb 12, 2021
Baker Hall | Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Feb 12, 14:41 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 14:32 CST
Scheduled - Network services will be performing emergency maintenance one on of the network switches of a failed component at Baker hall. For a brief period, customers on this switch may experience intermittent connectivity. Notification will be sent out after completion.
Feb 12, 14:03 CST
Feb 11, 2021

No incidents reported.

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