Rice University Status

All Systems Operational

About This Site

Welcome to OIT Status Page at Rice University.
Don't see an issue posted here, please contact OIT Help Desk.
For OIT News and Announcements, visit: Rice KnowledgeBase.

Accounts and Access Operational

Authentication and Authorization Services Operational

Directory Services Operational

Rice ID Card Services Operational

Enterprise Systems Operational

Adobe Sign Operational

Cayuse Operational

Concur Operational

TRIRIGA Cloud Operational

OnBase Operational

OwlConnect Operational

iO - Oracle Cloud Operational

Salesforce Operational

Tableau Operational

Communication Operational

Cisco VoIP Telephone System and related applications Operational

Emergency Blue Light Phones & Panic Buttons Operational

Rice Emergency System (Everbridge) Operational

Zoom Videoconferencing Operational

Email, Collaboration and Storage Operational

Cyrus (Campus) Mail System Operational

Exchange Mail and Calendar Operational

Rice Webmail Operational

Proofpoint Protection Operational

Google Gmail Operational

Google Calendar Operational

Google Docs Operational

Google Drive Operational

Google Workspace for Education Operational

Office 365 Operational

Box Drive Operational

Box Edit / Tools Operational

Box Mobile Operational

Box Web Application Operational

Shared Storage Operational

Crashplan Backup Operational

Dropbox Service (Zendto) Operational

Mailman Operational

Mail Blacklists Operational

DNS Operational

NTP Operational

Network and Connectivity Operational

Campus Connectivity Operational

Internet Access Operational

TV Services Operational

VPN (Virtual Private Network) Operational

Wireless Operational

Wired Operational

External Firewall Operational

Research Computing Operational

Research Cloud Operational

Research Compute Operational

Research Storage Operational

Secure Research Infrastructure Operational

Security Operational

Antivirus Operational

Identity Finder Operational

Teaching and Learning Operational

Canvas Catalog Operational

Canvas Learning Management System Operational

Classroom Systems Operational

Classroom and Lab Macs Operational

CLEAR Operational

Course Video Support Operational

OwlPrinting - Labs, Library Operational

Rice Online Operational

Virtual Desktop Operational

Web and Applications Operational

Adobe Creative Cloud Operational

Cold Fusion Web Applications Operational

Drupal Web Hosting Operational

blogs.rice.edu Operational

docs.rice.edu Operational

kb.rice.edu (KnowledgeBase) Operational

wiki.rice.edu Operational

Static Web Hosting Operational

mynetid.rice.edu Operational

grouper.rice.edu Operational

Provisioning Services Operational

Request Tracker Operational

Zabbix monitoring Operational

Python web applications Operational

Events calendar Operational

Other Operational

Announcements Operational

Data Center Facilities Operational

Rice Marketplace Operational

Banner - HR Operational

Banner - Payroll Operational

Data Warehouse and Business Intelligence Services Operational

Banner - Finance Operational

MuleSoft Web Service API Operational

Asana Operational

Student Systems Operational

Degree Works Operational

Edgar Operational

Esther Operational

Ad Astra - Registrar Room Scheduling Operational

Banner - Student Operational

Argos Operational

Enterprise Infrastructure Operational

VMware Virtualization Stack Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 3, 2026

Monthly quarantine of vulnerable systems

Completed - The scheduled maintenance has been completed.
Feb 3, 10:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 08:00 CST

Scheduled - Machines that have been vulnerable for over 60+ days will be quarantined from the Rice network.
Jan 26, 14:40 CST

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

Building Access

Resolved - This incident has been resolved.
Jan 26, 14:51 CST

Monitoring - We have identified the issue, and a fix is in place. The building access control system (CBORD) has been repaired, and access to buildings requiring ID cards or keypad entry has been restored. We will continue to monitor the system closely.
Jan 26, 13:50 CST

Update - Rice continues to experience intermittent issues with our building access control system (CBORD), resulting in blocked access to buildings that require ID cards or keypad access for entry.

OIT is actively engaged with service providers to identify the root cause and restore consistent services as quickly as possible. We appreciate your patience and will continue to provide regular updates.
Jan 26, 11:02 CST

Investigating - OIT is currently experiencing intermittent CBORD/building access issues, making buildings inaccessible. Our teams are actively engaged with service providers to identify the root cause and restore consistent services as quickly as possible. We appreciate your patience and will continue to provide updates as needed.
Jan 26, 08:47 CST

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

Degraded service functionality or unable to access multiple Microsoft 365 services

Resolved - This incident has been resolved.
Jan 23, 07:41 CST

Update - We are continuing to monitor for any further issues.
Jan 22, 16:55 CST

Monitoring - Microsoft services continue to improve, and mail delivery for Rice MS365 users has returned to normal. We will continue to monitor and update if this changes. Microsoft status updates are also available at: https://status.cloud.microsoft/.
Jan 22, 16:19 CST

Update - Microsoft has initiated fixes, and services are starting to restore to normal functionality. Rice MS365/Outlook users may notice delayed delivery of inbound messages.
Jan 22, 16:04 CST

Identified - User impact: Users may be seeing degraded service functionality or be unable to access multiple Microsoft 365 services.

More info: Users may be receiving a "451 4.3.2 temporary server issue" error message when attempting to send or receive email through Outlook.

Some of the impacted service functions include, but may not be limited to:
- Sending and receiving email through Exchange Online, including notification emails from Microsoft Viva Engage.
- Collecting message traces.
- Searching within SharePoint Online and/or Microsoft OneDrive.
- Accessing the service portals, including Microsoft Purview, Microsoft Defender XDR, and the Microsoft 365 admin center.
- Creating chats, meetings, teams, channels or adding members in Microsoft Teams.
- Receiving presence or location information in Microsoft Teams.
- Applying and managing sensitivity labels, interactive operations on reports, and artifacts with sensitivity labels in Microsoft Fabric.

Current status: While Microsoft has restored the affected infrastructure to a heathy state, further load balancing is required to mitigate persistent impact. Microsoft has identified and is implementing additional actions to direct requests and traffic to additional healthy sections of infrastructure to achieve withstanding recovery.

Scope of impact: Any users served through an affected section of service infrastructure in the North America region may be intermittently impacted.

Root cause: A portion of dependent service infrastructure in the North America region isn't processing traffic as expected.
Jan 22, 15:44 CST

Partial network outage on 3rd floor of Keck Hall

Resolved - This incident has been resolved.
Jan 23, 03:15 CST

Monitoring - A failed component has been replaced. All services are returning to normal.
Jan 23, 03:10 CST

Identified - The issue has been identified and a fix is being implemented.
Jan 23, 01:41 CST

Update - We are continuing to investigate this issue.
Jan 22, 22:00 CST

Investigating - We are currently investigating this issue.
Jan 22, 21:59 CST

Jan 22, 2026

Emergency Maintenance - Campus Voice Services

Completed - The scheduled maintenance has been completed.
Jan 22, 21:54 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 20:00 CST

Scheduled - Network Services will be performing emergency maintenance on the campus phone and voicemail systems. The only expected service impact is that the VoIP Self Care Portal will not be accessible for a few minutes during this maintenance.

If you have any questions about the maintenance, or if you experience an unexpected service impact
please contact the OIT Help Desk: https://help.rice.edu.
Jan 22, 11:04 CST

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.