Rice University Status

All Systems Operational

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Welcome to OIT Status Page at Rice University.
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For OIT News and Announcements, visit: Rice KnowledgeBase.

Accounts and Access Operational

Authentication and Authorization Services Operational

Directory Services Operational

Rice ID Card Services Operational

Enterprise Systems Operational

Adobe Sign Operational

Cayuse Operational

Concur Operational

TRIRIGA Cloud Operational

OnBase Operational

OwlConnect Operational

iO - Oracle Cloud Operational

Salesforce Operational

Communication Operational

Cisco VoIP Telephone System and related applications Operational

Emergency Blue Light Phones & Panic Buttons Operational

Rice Emergency System (Everbridge) Operational

Zoom Videoconferencing Operational

Email, Collaboration and Storage Operational

Cyrus (Campus) Mail System Operational

Exchange Mail and Calendar Operational

Rice Webmail Operational

Proofpoint Protection Operational

Google Gmail Operational

Google Calendar Operational

Google Docs Operational

Google Drive Operational

Google Workspace for Education Operational

Office 365 Operational

Box Drive Operational

Box Edit / Tools Operational

Box Mobile Operational

Box Web Application Operational

Shared Storage Operational

Crashplan Backup Operational

Dropbox Service (Zendto) Operational

Mailman Operational

Mail Blacklists Operational

DNS Operational

NTP Operational

Network and Connectivity Operational

Campus Connectivity Operational

Internet Access Operational

TV Services Operational

VPN (Virtual Private Network) Operational

Wireless Operational

Wired Operational

External Firewall Operational

Research Computing Operational

Research Cloud Operational

Research Compute Operational

Research Storage Operational

Secure Research Infrastructure Operational

Security Operational

Antivirus Operational

Identity Finder Operational

Teaching and Learning Operational

Canvas Catalog Operational

Canvas Learning Management System Operational

Classroom Systems Operational

Classroom and Lab Macs Operational

CLEAR Operational

Course Video Support Operational

OwlPrinting - Labs, Library Operational

Rice Online Operational

Virtual Desktop Operational

Web and Applications Operational

Adobe Creative Cloud Operational

Cold Fusion Web Applications Operational

Drupal Web Hosting Operational

blogs.rice.edu Operational

docs.rice.edu Operational

kb.rice.edu (KnowledgeBase) Operational

wiki.rice.edu Operational

Static Web Hosting Operational

mynetid.rice.edu Operational

grouper.rice.edu Operational

Provisioning Services Operational

Request Tracker Operational

Zabbix monitoring Operational

Python web applications Operational

Events calendar Operational

Other Operational

Announcements Operational

Data Center Facilities Operational

Rice Marketplace Operational

Banner - HR Operational

Banner - Payroll Operational

Data Warehouse and Business Intelligence Services Operational

Banner - Finance Operational

MuleSoft Web Service API Operational

Student Systems Operational

Degree Works Operational

Edgar Operational

Esther Operational

Ad Astra - Registrar Room Scheduling Operational

Banner - Student Operational

Argos Operational

Enterprise Infrastructure Operational

VMware Virtualization Stack Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Network Maintenance | Internet border routing changes. Jul 29, 2024 18:00-21:00 CDT

Network Services will be performing maintenance on the internet border. Customers may experience increased latency during this window but no downtime is expected
Posted on Jul 24, 2024 - 13:57 CDT

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

Investigating possible Fiber Cut between BRC and Primary Data Center

Resolved - A temporary solution is in place. We will schedule a maintenance window when the permanent solution is ready.
Jul 22, 13:40 CDT

Update - Houston Metro communicated today that due to the nature of the work being performed by the City of Houston, fiber repairs would not be able to be completed for at least three months.
Feb 23, 15:14 CST

Update - We have confirmation that the work being performed at University Boulevard and Main Street by the City of Houston is the cause of this fiber break. This was confirmed by Houston Metro this morning. Houston Metro will wait for the City of Houston to fix its broken water main before repairing the fiber. This may take up to a week to resolve.
Feb 13, 12:00 CST

Identified - Break identified at Main and University. Houston Metro will dispatch technicians tomorrow morning.
Feb 12, 17:33 CST

Update - We are continuing to investigate this issue.
Feb 12, 16:22 CST

Investigating - Currently investigating possible fiber cut. No service impact at the moment due to redundancies in place. Potentially due to work outside of BRC done by City of Houston.
Feb 12, 15:10 CST

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Network Maintenance | Internet border routing changes.

Completed - The scheduled maintenance has been completed.
Jul 19, 19:44 CDT

Verifying - Verification is currently underway for the maintenance items.
Jul 19, 19:44 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 18:00 CDT

Scheduled - Network Services will be performing maintenance on the internet border. Customers may experience increased latency during this window but no downtime is expected.
Jul 17, 11:27 CDT

Jul 18, 2024

Network Maintenance | Mudd Data Center

Completed - The scheduled maintenance has been completed.
Jul 18, 19:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 18:00 CDT

Scheduled - Network Services will be performing maintenance on one of the Mudd Data Center Distributions. Customers may experience some latency but no downtime is expected. Notice will be sent out after completion.
Jul 18, 06:22 CDT

Jul 17, 2024

No incidents reported.

Jul 16, 2024

Network Maintenance | BRC 4th floor

Completed - The scheduled maintenance has been completed.
Jul 16, 07:08 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 06:00 CDT

Scheduled - Network Services will be replacing one of the access switches that services the fourth floor at the BRC. During this time, customers connected to crc-445-a-1 will temporarily be disconnected from the network as we replace the unit. Notice will be sent out after completion.
Jul 13, 06:50 CDT

Jul 15, 2024

Network Maintenance | South Gateway

Completed - The scheduled maintenance has been completed.
Jul 15, 06:20 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 06:00 CDT

Scheduled - Network Services will be performing maintenance on the distribution switches for the following buildings:
Baker College
Hanszen College
Lovett College
Housing And Dining office
Provisional Campus Facilities
Multicultural Office
Wiess College
Will Rice College

During this maintenance, customers may experience some network latency. Notice will be sent out after completion.
Jul 14, 17:54 CDT

Jul 14, 2024

Power Supply Failure - Biology 2nd floor switch

Resolved - This incident has been resolved.
Jul 14, 07:25 CDT

Update - We are continuing to monitor for any further issues.
Jul 13, 23:06 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 13, 23:06 CDT

Identified - The issue has been identified and we are fixing the issue.
Jul 13, 22:11 CDT

Investigating - We are currently investigating this issue.
Jul 13, 22:09 CDT

Jul 13, 2024

Network Disruption Due to Power Loss - Multiple Campus Buildings

Resolved - This incident has been resolved.
Jul 13, 18:54 CDT

Update - As of Friday, 7/12/2024 at 2:30 p.m. the following locations do not have network connectivity due to loss of power:

Library Service Center
Jul 12, 14:21 CDT

Update - As of Wednesday, 7/10/2024 at 12:45 p.m. the following locations do not have network connectivity:

Library Service Center
Rice Stadium (Waltrip Indoor Training Center)
Jul 10, 12:43 CDT

Update - As of Wednesday, 7/10/2024 at 09:00 the following locations do not have network connectivity:

Library Service Center
Morningside Apartments
Rice Stadium (Waltrip Indoor Training Center)
Jul 10, 08:59 CDT

Update - These buildings have all been visited by our technicians, and confirmed as still without power:
Graduate Apartments
IBC Building
Library Service Center
Morningside
Rice Child Care Center
Morningside Apartments
Rice Stadium (Bubble)
Jul 9, 11:55 CDT

Update - 4:45 p.m. update - The following buildings are still without network:
Graduate Apartments
IBC
Library Service Center
Morningside
Rice Child Care Center
Morningside Apartments
Rice Stadium
Jul 8, 16:47 CDT

Update - Update 7:00 a.m. - Currently impacted buildings:
Graduate Apartments
IBC Building
Library Service Center
Rice Child Care Center
Morningside Apartments
Rice Stadium
Jul 8, 07:02 CDT

Identified - Multiple campus buildings are without network due to power failure:

Baker Hall
Cox Mechanical Engineering
Keith-Wiess Geological Laboratory
Graduate Apartments
IBC Building
McNair Hall
Library Service Center
McMurtry College
Rice Child Care Center
Morningside Apartments
Rice Stadium
Will Rice College
Jul 8, 06:24 CDT