Service Under Maintenance

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Welcome to OIT Status Page at Rice University.
Don't see an issue posted here, please contact OIT Help Desk.
For OIT News and Announcements, visit: Rice KnowledgeBase.

Accounts and Access Operational
Authentication and Authorization Services Operational
Directory Services Operational
Rice ID Card Services Operational
Administrative and Enterprise Systems Under Maintenance
Ad Astra - Registrar Room Scheduling Operational
Adobe Sign Operational
Argos Operational
Banner - Finance Operational
Banner - HR Operational
Banner - Payroll Operational
Banner - Student Operational
Bosscars Operational
Cayuse Operational
Concur Operational
Data Warehouse and Business Intelligence Services Operational
Degree Works Operational
Edgar Operational
ERP - Oracle Cloud Operational
Esther Operational
FAMIS Cloud Operational
MuleSoft Web Service API Operational
OnBase Operational
OwlConnect Under Maintenance
Rice Marketplace Operational
Virtual Server Infrastructure Operational
Communication Operational
Cisco VoIP Telephone System and related applications Operational
Emergency Blue Light Phones & Panic Buttons Operational
Rice Emergency System (Everbridge) Operational
Zoom Videoconferencing Operational
Email, Collaboration and Storage Operational
90 days ago
100.0 % uptime
Today
Cyrus (Campus) Mail System Operational
Exchange Mail and Calendar Operational
Rice Webmail Operational
Proofpoint Protection Operational
Google Gmail Operational
Google Calendar Operational
Google Docs Operational
Google Drive Operational
G Suite for Education Operational
Office 365 Operational
Box Drive Operational
Box Edit / Tools Operational
Box Mobile Operational
Box Web Application Operational
Shared Storage ? Operational
Crashplan Backup Operational
Dropbox Service (Zendto) ? Operational
Mailman ? Operational
90 days ago
100.0 % uptime
Today
Network and Connectivity Operational
Campus Connectivity Operational
Internet Access Operational
TV Services Operational
VPN (Virtual Private Network) Operational
Wireless Operational
Wired Operational
Research Computing Operational
Research Cloud ? Operational
Research Compute ? Operational
Research Storage ? Operational
Secure Research Infrastructure ? Operational
Security Operational
Antivirus Operational
Identity Finder Operational
Teaching and Learning Operational
Canvas Catalog Operational
Canvas Learning Management System Operational
Classroom Systems Operational
CLEAR Operational
Course Video Support Operational
OwlPrinting - Labs, Library Operational
OwlSpace Operational
Rice Online Operational
Subversion Operational
Web and Applications Operational
Cold Fusion Web Applications Operational
Drupal Web Hosting Operational
blogs.rice.edu Operational
docs.rice.edu Operational
kb.rice.edu (KnowledgeBase) Operational
wiki.rice.edu Operational
Static Web Hosting Operational
Other Operational
Announcements Operational
Data Center Facilities Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Scheduled - Duo will no longer be providing updates to the Duo Mobile app on older Apple (iOS 10 and earlier) and Google (Android 6 and earlier) smartphones. While the app will continue to work you are encouraged to move to a newer OS release. PIN code, SMS and voice options will continue to work for these older devices as well.
May 1, 12:48 CDT
OwlConnect - monthly maintenance Nov 22, 20:00 - Nov 23, 00:00 CST
Update - We will be undergoing scheduled maintenance during this time.
Nov 21, 11:13 CST
Scheduled - We will be undergoing scheduled maintenance during this time. Application servers can reboot any time during the maintenance window. It is recommended that users do not use the application during this time.
Nov 21, 10:57 CST
Esther, Course Catalog, Banner, Edgar WebApps, RiceMarketPlace, BossCars, Degreeworks and Hyperion will be unavailable this Friday, 8pm to midnight for routine maintenance.
Posted on Nov 21, 10:54 CST
Duo will no longer provide the Duo Mobile app on the App Stores for older Apple (iOS 10 and earlier) and Google (Android 6 and earlier) smartphones. While the app will continue to work if you have it already installed, you will no longer be able to download the Duo Mobile app for these older devices. You are encouraged to move to a newer OS release. PIN code, SMS and voice options will continue to work for these older devices.
Posted on May 1, 12:55 CDT
Past Incidents
Nov 22, 2019

No incidents reported today.

Nov 21, 2019

No incidents reported.

Nov 20, 2019

No incidents reported.

Nov 19, 2019
Completed - The scheduled maintenance has been completed.
Nov 19, 21:46 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 20:01 CST
Scheduled - There will be a planned network maintenance on one of the distribution units in each of the following buildings:

Baker Hall
Brockman Physics
Dell Butcher Hall

These are redundant units so there should not be a loss of connectivity during the maintenance window.
Nov 19, 11:11 CST
Resolved - FE&P resolved electrical issue. All previously affected network gear in Tudor back on line and confirmed operational.
Nov 19, 12:34 CST
Investigating - Networking is investigating. FE&P is also dispatching to site for possible electrical issue.
Nov 19, 10:50 CST
Nov 18, 2019
Resolved - This incident has been resolved.
Nov 18, 10:17 CST
Investigating - The NOTS scratch filesystem is experiencing an outage.

CRC is working to determine the cause of the outage.

If you have any questions about the outage or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu.
Nov 16, 08:29 CST
Nov 17, 2019

No incidents reported.

Nov 16, 2019
Completed - The scheduled maintenance has been completed.
Nov 16, 20:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 08:00 CST
Scheduled - ExchangeD server will be undergoing maintenance at this time. All Exchange services will remain available during maintenance.
Nov 15, 10:52 CST
Nov 15, 2019
Completed - The scheduled maintenance has been completed.
Nov 15, 07:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 06:00 CST
Scheduled - We will be undergoing scheduled maintenance of the Rice DNS server ns1.rice.edu during this time. DNS lookups may be delayed during maintenance.
Nov 14, 20:22 CST
Nov 14, 2019
Completed - The scheduled maintenance has been completed.
Nov 14, 21:44 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 20:00 CST
Scheduled - There will be a planned network maintenance on one of the distribution units in each of the following buildings:

Baker Hall
Brockman Physics
Dell Butcher Hall

These are redundant units so there should not be a loss of connectivity during the maintenance window.
Nov 14, 09:05 CST
Nov 13, 2019
Resolved - This incident has been resolved.
Nov 13, 14:53 CST
Identified - Phonoscope is experiencing issues within their network that is impacting some IPTV services. This mainly impacts the exercise equipment in the Gibbs Recreation and Wellness Center. A small number of individual deployments on campus are experiencing a loss of service as well.
Nov 13, 11:50 CST
Nov 12, 2019
Completed - The scheduled maintenance has been completed.
Nov 12, 21:36 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 20:00 CST
Scheduled - There will be a planned network maintenance on one of the distribution units in each of the following buildings:

Herman Brown Hall
Keck Hall
Keith Wiess Geology

These are redundant units so there should not be a loss of connectivity during the maintenance window.
Nov 12, 09:59 CST
Nov 11, 2019
Completed - The scheduled maintenance has been completed.
Nov 11, 06:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 06:00 CST
Scheduled - We will be undergoing scheduled maintenance during this time. Users may experience an intermittent connection to the network.
Nov 10, 18:41 CST
Nov 10, 2019

No incidents reported.

Nov 9, 2019
Completed - The scheduled maintenance has been completed.
Nov 9, 05:41 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 05:00 CST
Scheduled - Network services has a planned maintenance to upgrade the route reflector in the Mudd building. This is a redundant unit so customers should not experience loss of connectivity during the maintenance window.
Nov 8, 15:05 CST
Nov 8, 2019
Completed - The scheduled maintenance has been completed.
Nov 8, 23:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 20:00 CST
Scheduled - There will be planned maintenance on several voice servers. These servers are redundant, however
there may me a slight blip(30 seconds) as some of the phones move over to their redundant server. Any calls that are in progress will not be affected.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu.
Nov 7, 14:48 CST