All Systems Operational

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Welcome to OIT Status Page at Rice University.
Don't see an issue posted here, please contact OIT Help Desk.
For OIT News and Announcements, visit: Rice KnowledgeBase.

Uptime over the past 90 days. View historical uptime.
Accounts and Access Operational
Authentication and Authorization Services Operational
Directory Services Operational
Rice ID Card Services Operational
Administrative and Enterprise Systems Operational
Ad Astra - Registrar Room Scheduling Operational
Adobe Sign Operational
Argos Operational
Banner - Finance Operational
Banner - HR Operational
Banner - Payroll Operational
Banner - Student Operational
Bosscars Operational
Cayuse Operational
Concur Operational
Data Warehouse and Business Intelligence Services Operational
Degree Works Operational
Edgar Operational
ERP - Oracle Cloud Operational
Esther Operational
FAMIS Cloud Operational
MuleSoft Web Service API Operational
OnBase Operational
OwlConnect Operational
Rice Marketplace Operational
Virtual Server Infrastructure Operational
Communication Operational
Cisco VoIP Telephone System and related applications Operational
Emergency Blue Light Phones & Panic Buttons Operational
Rice Emergency System (Everbridge) Operational
Zoom Videoconferencing Operational
Email, Collaboration and Storage Operational
90 days ago
100.0 % uptime
Today
Cyrus (Campus) Mail System Operational
Exchange Mail and Calendar Operational
Rice Webmail Operational
Proofpoint Protection Operational
Google Gmail Operational
Google Calendar Operational
Google Docs Operational
Google Drive Operational
G Suite for Education Operational
Office 365 Operational
Box Drive Operational
Box Edit / Tools Operational
Box Mobile Operational
Box Web Application Operational
Shared Storage ? Operational
Crashplan Backup Operational
Dropbox Service (Zendto) ? Operational
Mailman ? Operational
90 days ago
100.0 % uptime
Today
Network and Connectivity Operational
Campus Connectivity Operational
Internet Access Operational
TV Services Operational
VPN (Virtual Private Network) Operational
Wireless Operational
Wired Operational
Research Computing Operational
Research Cloud ? Operational
Research Compute ? Operational
Research Storage ? Operational
Secure Research Infrastructure ? Operational
Security Operational
Antivirus Operational
Identity Finder Operational
Teaching and Learning Operational
Canvas Catalog Operational
Canvas Learning Management System Operational
Classroom Systems Operational
CLEAR Operational
Course Video Support Operational
OwlPrinting - Labs, Library Operational
OwlSpace Operational
Rice Online Operational
Subversion Operational
Web and Applications Operational
Cold Fusion Web Applications Operational
Drupal Web Hosting Operational
blogs.rice.edu Operational
docs.rice.edu Operational
kb.rice.edu (KnowledgeBase) Operational
wiki.rice.edu Operational
Static Web Hosting Operational
Other Operational
Announcements Operational
Data Center Facilities Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
RADIUS - Maintenance Jul 25, 05:00-07:00 CDT
RADIUS will be available during the maintenance window. Maintenance will occur in such a way that the service to users will not be affected.

No services should be impacted.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu.
Posted on Jul 12, 12:02 CDT
Esther, Course Catalog, Banner, Edgar WebApps, RiceMarketPlace, BossCars, Degreeworks, and Hyperion - Maintenance Jul 26, 20:00 - Jul 27, 00:00 CDT
Esther, Course Catalog, Banner, Edgar WebApps, RiceMarketPlace, BossCars, Degreeworks and Hyperion will be unavailable this Friday, 8pm to midnight for routine maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu.
Posted on Jul 22, 15:42 CDT
Duo - End of support for Duo Mobile app on older iOS 10 and Android 6 devices Jul 28, 00:00-00:01 CDT
Duo will no longer be providing updates to the Duo Mobile app on older Apple (iOS 10 and earlier) and Google (Android 6 and earlier) smartphones. While the app will continue to work you are encouraged to move to a newer OS release. PIN code, SMS and voice options will continue to work for these older devices as well.
Posted on May 1, 12:48 CDT
Duo - End of availability for Duo Mobile app on older iOS 10 and Android 6 devices Jan 2, 00:00-00:01 CDT
Duo will no longer provide the Duo Mobile app on the App Stores for older Apple (iOS 10 and earlier) and Google (Android 6 and earlier) smartphones. While the app will continue to work if you have it already installed, you will no longer be able to download the Duo Mobile app for these older devices. You are encouraged to move to a newer OS release. PIN code, SMS and voice options will continue to work for these older devices.
Posted on May 1, 12:55 CDT
Past Incidents
Jul 22, 2019
IAM Application Clustering
Resolved - All services are back up and operational.
Jul 22, 17:30 CDT
Monitoring - A fix has been implemented and we are monitoring the situation.
Jul 22, 15:48 CDT
Investigating - We are currently experiencing problems with our application clustering for IAM services. Some dependent services may be temporarily unavailable. This appears to be affecting MyNetID.rice.edu and may cause some connection issues with IdP.rice.edu.
Jul 22, 14:28 CDT
Jul 21, 2019
Cisco Voice Server Maintenance (Telephone System)
Completed - The scheduled maintenance has been completed.
Jul 21, 06:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 05:00 CDT
Scheduled - There will planned maintenance to apply security patches. There may a brief interruption (less than one minute) with voice services during this maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu.
Jul 19, 14:35 CDT
Jul 20, 2019

No incidents reported.

Jul 19, 2019
Network Distribution Maintenance | Stadium
Completed - The scheduled maintenance has been completed.
Jul 19, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 06:00 CDT
Scheduled - Replacing redundant component on one of the network distributions at the stadium.
Jul 18, 07:56 CDT
Jul 18, 2019
Research Computing - NOTS login nodes
Resolved - This incident has been resolved. All login nodes restored. Please contact us through the Help Desk if you are still experiencing this issue.
Jul 18, 13:32 CDT
Identified - The NOTS cluster is experiencing degraded service.

Two of the three login nodes in the NOTS cluster are currently offline. The CRC is working to determine the cause of the service degradation, users may experience reduced responsiveness on the login nodes while these systems are down.

If you have any questions about the service degradation or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu.
Jul 18, 09:02 CDT
Kerberos - Maintenance
Completed - The scheduled maintenance has been completed.
Jul 18, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 05:00 CDT
Scheduled - Kerberos will be available during the maintenance window. Maintenance will occur in such a way that the service to users will not be affected.

No services should be impacted.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu.
Jul 17, 20:23 CDT
Jul 17, 2019
Exchange Cluster issue for exchangea.rice.edu
Resolved - Server has been rebooted. All Exchange services are operational.
Jul 17, 15:32 CDT
Identified - One of the exchange servers, exchangeA is experiencing issues. We will reboot exchangeA
Users may get briefly disconnected and reconnected
Jul 17, 15:26 CDT
Jul 16, 2019

No incidents reported.

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019
Tableau Server maintenance
Completed - The scheduled maintenance has been completed.
Jul 13, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 20:00 CDT
Scheduled - Tableau Server will be upgraded to new version 2019.1 during the maintenance.
Jul 10, 14:08 CDT
Esther, Course Catalog, Banner, Edgar WebApps, RiceMarketPlace, BossCars, Degreeworks, and Hyperion - Maintenance
Completed - The scheduled maintenance has been completed.
Jul 13, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 20:00 CDT
Scheduled - Esther, Course Catalog, Banner, Edgar WebApps, RiceMarketPlace, BossCars, Degreeworks and Hyperion will be unavailable this Friday, 8pm to midnight for routine maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu.
Jul 10, 09:50 CDT
Jul 11, 2019
Distribution Maintenance | Hanszen, Wiess, and Will Rice College
Completed - The scheduled maintenance has been completed.
Jul 11, 21:22 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 20:00 CDT
Scheduled - There will be a planned network maintenance on the distribution units in Hanszen, Wiess, and Will Rice College. These are redundant units so there should not be loss of connectivity during the maintenance window.
Jul 10, 10:43 CDT
Jul 10, 2019

No incidents reported.

Jul 9, 2019
Distribution Maintenance | Hanszen, Wiess, and Will Rice College
Completed - The scheduled maintenance has been completed.
Jul 9, 21:36 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 20:00 CDT
Scheduled - There will be a planned network maintenance on the distribution units in Hanszen, Wiess, and Will Rice College. These are redundant units so there should not be loss of connectivity during the maintenance window.
Jul 8, 10:15 CDT
Phonoscope Cable TV is down for some customers
Resolved - Phonoscope has completed repairs. If you continue to experience an unexpected service impact please contact the OIT Help Desk at helpdesk@rice.edu
Jul 9, 11:02 CDT
Update - The fiber optic cable that delivers Phonoscope's TV service to campus is damaged. Phonoscope technicians are locating the impacted area and will resolve as soon as possible.
Jul 2, 10:38 CDT
Update - We are continuing to work on a fix for this issue.
Jul 1, 16:54 CDT
Identified - Phonoscope technicians will be on site tomorrow morning between 8:00 am and noon (7/2).
Jul 1, 16:54 CDT
Wireless Maintenance - Mudd Building
Completed - The scheduled maintenance has been completed.
Jul 9, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 06:00 CDT
Scheduled - There will be a planned wireless maintenance affecting the Mudd building. Wireless connectivity will be intermittent for the duration of the maintenance.
Jul 8, 13:48 CDT
Jul 8, 2019

No incidents reported.

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