All Systems Operational

About This Site

Welcome to OIT Status Page at Rice University.
Don't see an issue posted here, please contact OIT Help Desk.
For OIT News and Announcements, visit: Rice KnowledgeBase.

Uptime over the past 90 days. View historical uptime.
Accounts and Access Operational
Authentication and Authorization Services Operational
Directory Services Operational
Rice ID Card Services Operational
Enterprise Systems Operational
90 days ago
100.0 % uptime
Today
Ad Astra - Registrar Room Scheduling Operational
Adobe Sign Operational
Argos Operational
Banner - Finance Operational
Banner - HR Operational
Banner - Payroll Operational
Banner - Student Operational
Bosscars Operational
Cayuse Operational
Concur Operational
Data Warehouse and Business Intelligence Services Operational
Degree Works Operational
Edgar Operational
ERP - Oracle Cloud Operational
Esther Operational
FAMIS Cloud Operational
MuleSoft Web Service API Operational
OnBase Operational
OwlConnect Operational
Rice Marketplace Operational
E-Invoice Operational
90 days ago
100.0 % uptime
Today
Communication Operational
Cisco VoIP Telephone System and related applications Operational
Emergency Blue Light Phones & Panic Buttons Operational
Rice Emergency System (Everbridge) Operational
Zoom Videoconferencing Operational
Email, Collaboration and Storage Operational
90 days ago
100.0 % uptime
Today
Cyrus (Campus) Mail System Operational
Exchange Mail and Calendar Operational
Rice Webmail Operational
Proofpoint Protection Operational
Google Gmail Operational
Google Calendar Operational
Google Docs Operational
Google Drive Operational
G Suite for Education Operational
Office 365 Operational
Box Drive Operational
Box Edit / Tools Operational
Box Mobile Operational
Box Web Application Operational
Shared Storage ? Operational
Crashplan Backup Operational
Dropbox Service (Zendto) ? Operational
Mailman ? Operational
90 days ago
100.0 % uptime
Today
Mail Blacklists ? Operational
90 days ago
100.0 % uptime
Today
DNS Operational
90 days ago
100.0 % uptime
Today
NTP ? Operational
90 days ago
100.0 % uptime
Today
Network and Connectivity Operational
Campus Connectivity Operational
Internet Access Operational
TV Services Operational
VPN (Virtual Private Network) Operational
Wireless Operational
Wired Operational
Research Computing Operational
Research Cloud ? Operational
Research Compute ? Operational
Research Storage ? Operational
Secure Research Infrastructure ? Operational
Security Operational
90 days ago
100.0 % uptime
Today
Antivirus Operational
Identity Finder Operational
External Firewall Operational
90 days ago
100.0 % uptime
Today
Teaching and Learning Operational
90 days ago
100.0 % uptime
Today
Canvas Catalog Operational
Canvas Learning Management System Operational
Classroom Systems Operational
CLEAR Operational
Course Video Support Operational
OwlPrinting - Labs, Library Operational
OwlSpace Operational
Rice Online Operational
Subversion Operational
Virtual Desktop ? Operational
90 days ago
100.0 % uptime
Today
Web and Applications Operational
90 days ago
100.0 % uptime
Today
Adobe Creative Cloud Operational
Cold Fusion Web Applications Operational
Drupal Web Hosting Operational
blogs.rice.edu Operational
docs.rice.edu Operational
kb.rice.edu (KnowledgeBase) Operational
wiki.rice.edu Operational
Static Web Hosting Operational
mynetid.rice.edu ? Operational
grouper.rice.edu ? Operational
Provisioning Services ? Operational
Request Tracker ? Operational
90 days ago
100.0 % uptime
Today
Zabbix monitoring Operational
90 days ago
100.0 % uptime
Today
Other Operational
Announcements Operational
Data Center Facilities Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Important - SSO Upgrade - Some sites using CAS must take action Jul 14, 08:00-08:15 CDT
In order to meet new baseline expectations with InCommon we will be upgrading our SSO service to only accept TLS 1.2 secure connections and higher. For SAML based SSO, this should not be a concern. For CAS based SSO, any SERVER using using TLS versions lower than 1.2 will fail and authentication will not be possible. It is important for any administrators running a CAS based web service that utilizes Rice's identity provider to check their configurations to ensure they are using the proper version of TLS prior to the date of this change. If you have questions or comments, please create a support ticket by sending email to help@rice.edu.
Posted on May 12, 16:43 CDT
Past Incidents
May 16, 2021

No incidents reported today.

May 15, 2021
astrpxy database maintenance
Completed - The scheduled maintenance has been completed.
May 15, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 08:00 CDT
Scheduled - astrpxy database will be under maintenance during this time and may be unabailable
May 14, 09:58 CDT
Webmail maintenance
Completed - The webmail maintenance has been completed. Please report any issues to the Help Desk, Email: helpdesk@rice.edu or call: 713-348-4357.
May 15, 06:24 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 06:03 CDT
Scheduled - webmail.rice.edu will be under maintenance starting at 6:00am and will be unavailable until its completion. Updates will be posted to https://status.rice.edu.
May 12, 14:39 CDT
May 14, 2021
Kaltura course videos not playing
Resolved - This incident has been resolved.
May 14, 18:30 CDT
Monitoring - The vendor has mitigated the issue and is currently monitoring the fix.
May 14, 11:54 CDT
Update - We are continuing to investigate this issue.
May 14, 11:45 CDT
Investigating - Videos hosted on Kaltura are currently not playing. The vendor is investigating the issue. Updates will be posted here and on https://status.kaltura.com/
May 14, 11:45 CDT
May 13, 2021
Microsoft 365 - Issue with reading email messages in Outlook.
Resolved - Per Microsoft Update:
We've finished the deployment of our fix and we've confirmed via monitoring and user reports that the issue has been mitigated.
Users will be required to restart their applications for the changes to take effect.
May 13, 09:51 CDT
Monitoring - Monitoring Microsoft Forums and Admin Center for problem updates.
May 11, 16:36 CDT
Identified - Microsoft is working on a resolution and we will continue to provide updates as MS provides them.
May 11, 16:35 CDT
Investigating - Microsoft has reported the issue:
We’re investigating an issue with email message visibility in Outlook. Outlook on the web appears to be unaffected.

All Exchange Online users should use Outlook on the Web (OWA), rather than the Outlook client; until Microsoft resolves the issue
May 11, 16:34 CDT
Network Services will be performing emergency maintenance on the Primary Data Center switches
Completed - The scheduled maintenance has been completed.
May 13, 04:25 CDT
Verifying - Verification is currently underway for the maintenance items.
May 13, 04:21 CDT
Update - A side of Pod A is currently performing an in service software upgrade
May 13, 03:48 CDT
Update - Fex109 hardware issues are resolved. We will begin again in a few minutes.
May 13, 03:27 CDT
Update - The A side upgrade process ended in error. We are replacing some optics on fex 109. We will begin again in a few minutes.
May 13, 01:53 CDT
Update - A side of Pod A is currently performing an in service software upgrade
May 13, 00:38 CDT
Update - The A side upgrade process ended in error. We will begin again in a few minutes.
May 13, 00:30 CDT
Update - A side of Pod A is currently performing an in service software upgrade
May 12, 22:51 CDT
Update - The in service software upgrade is complete on the B side of Pod A. We will move to the A side of Pod A momentarily.
May 12, 22:34 CDT
Update - B side of Pod A is currently performing an in service software upgrade
May 12, 21:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 20:45 CDT
Scheduled - A code upgrade will be performed to address a software defect. This upgrade should not impact production systems. Owners of systems that will be impacted are being notified.
May 12, 20:41 CDT
May 12, 2021
Argos Unavailable
Resolved - This incident has been resolved.
May 12, 15:05 CDT
Investigating - Argos reporting application is experiencing issues at the moment.
May 12, 14:30 CDT
Google Maps access Issues
Resolved - This incident is resolved.
May 12, 13:58 CDT
Monitoring - Google support has provided a temporary workaround for the issue. We have implemented the workaround just now. It may take some time for the workaround changes to propagate to all users.
Apr 5, 12:37 CDT
Identified - Google has identified the issue and is working on a resolution.
Apr 5, 11:59 CDT
Investigating - Users are unable to access Google Maps while logged into their Google account.
Try accessing maps.google.com and experience the following message: "We are sorry, but you do not have access to Google Maps. Please log in to your Admin Console to enable Google Maps."
Apr 5, 11:52 CDT
Wireless Maintenance | Space Science and Technology Building
Completed - The scheduled maintenance has been completed.
May 12, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 06:00 CDT
Scheduled - Network services will be performing wireless maintenance in the Space Science and Technology Building. During the maintenance window, there will be intermittent wireless network connectivity in the building. Notice will be sent out after the maintenance is complete.
May 11, 15:39 CDT
May 11, 2021
Network Maintenance | Facilities Engineering and Planning
Completed - Good evening,

The fiber migration is complete. We experienced no loss of service. Everything went as planned. Network Services will monitor these interfaces closely for the next few days to ensure no errors are incrementing due to artifacts left behind from the terminations. Right now everything looks clean.
May 11, 18:45 CDT
Verifying - Verification is currently underway for the maintenance items.
May 11, 18:44 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 17:00 CDT
Scheduled - We will be undergoing a scheduled maintenance during this time. During this maintenance we will be migrating the fiber uplinks from FE&P to Mudd. Once fiber has been migrated, our contractors will be splicing an additional 24 count of fiber at Mudd Datacenter. Connectivity maybe intermittent during this maintenance window.
May 11, 09:57 CDT
Wireless Maintenance | Brockman Hall for Physics
Completed - The scheduled maintenance has been completed.
May 11, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 06:00 CDT
Scheduled - Network services will be performing wireless maintenance in Brockman Hall for Physics. During the maintenance window, there will be intermittent wireless network connectivity in the building. Notice will be sent out after the maintenance is complete.
May 10, 12:15 CDT
May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021
Science DMZ Maintenance
Completed - The scheduled maintenance has been completed.
May 4, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 09:00 CDT
Scheduled - Networking will be performing scheduled maintenance on the Science DMZ network 2021-05-04 at 9am.

Some Globus endpoints will be unavailable and all user transfers will be suspended during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu.
Apr 29, 12:27 CDT
May 3, 2021
Upstream Internet provider issues
Resolved - SETG has reported that CenturyLink has restored services and traffic has been re-established on the link.
May 3, 16:10 CDT
Monitoring - Centurylink has reported an IP Transit issue in the Houston Metro. Our internet service provider SETG has re-routed traffic off of that carrier. During re-convergence a temporary blip was seen. It appears to be stable and we will continue to monitor.
May 3, 11:46 CDT
Network Incident | Anderson Clarke Center
Resolved - This incident has been resolved.
May 3, 10:14 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 3, 09:09 CDT
Identified - The issue has been identified and a fix is being implemented.
May 3, 09:04 CDT
Investigating - We are currently investigating a Power issue that is affecting phones and wireless at Anderson Clarke Center.
May 3, 09:03 CDT
May 2, 2021

No incidents reported.

← Incident History Powered by Statuspage