All Systems Operational

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Welcome to OIT Status Page at Rice University.
Don't see an issue posted here, please contact OIT Help Desk.
For OIT News and Announcements, visit: Rice KnowledgeBase.

Accounts and Access Operational
Authentication and Authorization Services Operational
Directory Services Operational
Rice ID Card Services Operational
Enterprise Systems Operational
Adobe Sign Operational
Cayuse Operational
Concur Operational
TRIRIGA Cloud Operational
OnBase Operational
OwlConnect Operational
iO - Oracle Cloud Operational
Salesforce Operational
Tableau Operational
Communication Operational
Cisco VoIP Telephone System and related applications Operational
Emergency Blue Light Phones & Panic Buttons Operational
Rice Emergency System (Everbridge) Operational
Zoom Videoconferencing Operational
Email, Collaboration and Storage Operational
Cyrus (Campus) Mail System Operational
Exchange Mail and Calendar Operational
Rice Webmail Operational
Proofpoint Protection Operational
Google Gmail Operational
Google Calendar Operational
Google Docs Operational
Google Drive Operational
Google Workspace for Education Operational
Office 365 Operational
Box Drive Operational
Box Edit / Tools Operational
Box Mobile Operational
Box Web Application Operational
Shared Storage Operational
Crashplan Backup Operational
Dropbox Service (Zendto) Operational
Mailman Operational
Mail Blacklists Operational
DNS Operational
NTP Operational
Network and Connectivity Operational
Campus Connectivity Operational
Internet Access Operational
TV Services Operational
VPN (Virtual Private Network) Operational
Wireless Operational
Wired Operational
External Firewall Operational
Research Computing Operational
Research Cloud Operational
Research Compute Operational
Research Storage Operational
Secure Research Infrastructure Operational
Security Operational
Antivirus Operational
Identity Finder Operational
Teaching and Learning Operational
Canvas Catalog Operational
Canvas Learning Management System Operational
Classroom Systems Operational
Classroom and Lab Macs Operational
CLEAR Operational
Course Video Support Operational
OwlPrinting - Labs, Library Operational
Rice Online Operational
Virtual Desktop Operational
Web and Applications Operational
Adobe Creative Cloud Operational
Cold Fusion Web Applications Operational
Drupal Web Hosting Operational
blogs.rice.edu Operational
docs.rice.edu Operational
kb.rice.edu (KnowledgeBase) Operational
wiki.rice.edu Operational
Static Web Hosting Operational
mynetid.rice.edu Operational
grouper.rice.edu Operational
Provisioning Services Operational
Request Tracker Operational
Zabbix monitoring Operational
Python web applications Operational
Events calendar Operational
Other Operational
Announcements Operational
Data Center Facilities Operational
Rice Marketplace Operational
Banner - HR Operational
Banner - Payroll Operational
Data Warehouse and Business Intelligence Services Operational
Banner - Finance Operational
MuleSoft Web Service API Operational
Asana Operational
Student Systems Operational
Degree Works Operational
Edgar Operational
Esther Operational
Ad Astra - Registrar Room Scheduling Operational
Banner - Student Operational
Argos Operational
Enterprise Infrastructure Operational
VMware Virtualization Stack Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Banner upgrades Feb 21, 2026 09:00-19:00 CST

Ellucian Banner upgrades.
Posted on Feb 18, 2026 - 14:53 CST
Feb 18, 2026
Residential Wireless Network Outage
Resolved - Residential wireless services have been stabilized following the resolution of last night’s connectivity issue. We will continue to monitor the network closely throughout the day. We appreciate your patience as we worked to restore services.
Feb 18, 12:27 CST
Monitoring - Wireless networking services have returned to an operational state. We will continue to investigate the root cause.
Feb 17, 22:06 CST
Investigating - Network Services is currently investigating a wireless network outage impacting residential wireless services.
Feb 17, 21:10 CST
Partial Service Outage - Verizon Wireless Inbound Calls
Resolved - On 2026-02-18 at 02:45:20 GMT, Rice University's Local Exchange Carrier received confirmation from Verizon that the issue should now be resolved. Network Services has successfully tested services throughout the morning and mid-day peak hours. We are resolving this issue; please advise if you continue to experience service degradation.
Feb 18, 12:07 CST
Investigating - The Office of Information Technology (OIT) has become aware of a partial service outage affecting inbound Verizon Wireless calls to the campus phone system.

Current Status:
• Inbound Calls: Currently, approximately 50% of incoming calls from Verizon Wireless callers are failing to connect.
• Outbound Calls: Calls placed from campus landlines to external numbers appear to be functioning normally.
• Other Carriers: Calls from providers other than Verizon appear to be unaffected at this time.

OIT is actively monitoring the situation and will post updates as we become aware.
Feb 17, 15:43 CST
Feb 17, 2026
ION Building | Network Maintenance
Completed - The scheduled maintenance has been completed.
Feb 17, 06:14 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 06:00 CST
Scheduled - Network Services will be performing maintenance on one of the routers at the ION building. Customers may experience some latency in their connection during the maintenance window. Notice will be sent out after completion.
Feb 16, 17:30 CST
Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026
Tableau Server 2025.1.9 Upgrade
Completed - The scheduled maintenance has been completed.
Feb 13, 22:00 CST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 13, 21:28 CST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 13, 21:27 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 20:00 CST
Scheduled - Tableau Server will be unavailable during this scheduled maintenance window as we upgrade to Tableau Server 2025.1.9.
Users will not be able to access dashboards, reports, subscriptions, or extract refreshes during this time.
Service will be restored as soon as the upgrade is complete.
Feb 11, 13:17 CST
Feb 12, 2026
CBORD - Quarterly Maintenance
Completed - The scheduled maintenance has been completed.
Feb 12, 12:00 CST
Update - We have received reports that the door readers on some locked doors are not honoring card swipes but that card proximity access is working normally. Everything should return to normal when the maintenace is complete, hopefully by 11:15am, definitely by noon.
Feb 12, 10:42 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 09:00 CST
Scheduled - We will be performing maintenance on the Door Access system (CBORD). Door access should not be affected.
Feb 11, 11:16 CST
Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

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