All Systems Operational

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Welcome to OIT Status Page at Rice University.
Don't see an issue posted here, please contact OIT Help Desk.
For OIT News and Announcements, visit: Rice KnowledgeBase.

Accounts and Access Operational
Authentication and Authorization Services Operational
Directory Services Operational
Rice ID Card Services Operational
Enterprise Systems Operational
Adobe Sign Operational
Argos Operational
Cayuse Operational
Concur Operational
TRIRIGA Cloud Operational
OnBase Operational
OwlConnect Operational
iO - Oracle Cloud Operational
Salesforce ? Operational
Communication Operational
Cisco VoIP Telephone System and related applications Operational
Emergency Blue Light Phones & Panic Buttons Operational
Rice Emergency System (Everbridge) Operational
Zoom Videoconferencing Operational
Email, Collaboration and Storage Operational
Cyrus (Campus) Mail System Operational
Exchange Mail and Calendar Operational
Rice Webmail Operational
Proofpoint Protection Operational
Google Gmail Operational
Google Calendar Operational
Google Docs Operational
Google Drive Operational
Google Workspace for Education Operational
Office 365 Operational
Box Drive Operational
Box Edit / Tools Operational
Box Mobile Operational
Box Web Application Operational
Shared Storage ? Operational
Crashplan Backup Operational
Dropbox Service (Zendto) ? Operational
Mailman ? Operational
Mail Blacklists ? Operational
DNS Operational
NTP ? Operational
Network and Connectivity Operational
Campus Connectivity Operational
Internet Access Operational
TV Services Operational
VPN (Virtual Private Network) Operational
Wireless Operational
Wired Operational
Research Computing Operational
Research Cloud ? Operational
Research Compute ? Operational
Research Storage ? Operational
Secure Research Infrastructure ? Operational
Security Operational
Antivirus Operational
Identity Finder Operational
External Firewall Operational
Teaching and Learning Operational
Canvas Catalog Operational
Canvas Learning Management System Operational
Classroom Systems Operational
Classroom and Lab Macs ? Operational
CLEAR Operational
Course Video Support Operational
OwlPrinting - Labs, Library Operational
Rice Online Operational
Virtual Desktop ? Operational
Web and Applications Operational
Adobe Creative Cloud Operational
Cold Fusion Web Applications Operational
Drupal Web Hosting Operational
blogs.rice.edu Operational
docs.rice.edu Operational
kb.rice.edu (KnowledgeBase) Operational
wiki.rice.edu Operational
Static Web Hosting Operational
mynetid.rice.edu ? Operational
grouper.rice.edu ? Operational
Provisioning Services ? Operational
Request Tracker ? Operational
Zabbix monitoring Operational
Python web applications Operational
Other Operational
Announcements Operational
Data Center Facilities Operational
Rice Marketplace Operational
Banner - HR Operational
Banner - Payroll Operational
Data Warehouse and Business Intelligence Services Operational
Banner - Finance Operational
Bosscars Operational
MuleSoft Web Service API Operational
Student Systems Operational
Degree Works Operational
Edgar Operational
Esther Operational
Ad Astra - Registrar Room Scheduling Operational
Banner - Student Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be undergoing scheduled maintenance during this time.
Posted on Oct 05, 2022 - 13:39 CDT
Maxfield Hall | Network Maintenance Oct 8, 2022 06:00-07:30 CDT
Network Services will be performing maintenance on one of the network switches in Maxfield Hall. During this time, customers connected to this switch may experience intermittent connectivity. Notice will be sent out after completion.
Posted on Oct 06, 2022 - 06:00 CDT
Drupal cloud maintenance Oct 10, 2022 17:00-23:00 CDT
Drupal websites will receive scheduled updates during this time
Posted on Oct 04, 2022 - 15:51 CDT
Salesforce cloud environment will receive scheduled updates by the vendor
Posted on Oct 04, 2022 - 15:54 CDT
Past Incidents
Oct 7, 2022

No incidents reported today.

Oct 6, 2022
Resolved - Login services have been restored.
Oct 6, 15:30 CDT
Monitoring - Authentication services are currently being restored. We are continuing to monitor.
Oct 6, 15:14 CDT
Update - We are continuing to investigate this issue.
Oct 6, 14:41 CDT
Investigating - Identity and Access Management is investigating login issues to various services using SSO, such as imagineOne, Canvas, MyNetID, etc.
Oct 6, 14:41 CDT
Oct 5, 2022

No incidents reported.

Oct 4, 2022

No incidents reported.

Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022
Completed - The scheduled maintenance has been completed.
Oct 1, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 05:00 CDT
Scheduled - Banner PROD database will be under maintenance during this time and may be unavailable.
Sep 21, 09:38 CDT
Sep 30, 2022
Completed - The scheduled maintenance has been completed.
Sep 30, 20:29 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 20:00 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 30, 11:15 CDT
Completed - The scheduled maintenance has been completed.
Sep 30, 06:34 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 06:00 CDT
Scheduled - Network service will be performing maintenance on one of the network switches in Herzstein Hall. During this time customers may experience intermittent connectivity. Notification will be sent out after completion.
Sep 29, 15:01 CDT
Sep 29, 2022
Completed - The scheduled maintenance has been completed.
Sep 29, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 17:00 CDT
Scheduled - Drupal cloud-hosted sites will be undergoing scheduled updates during this time
Sep 28, 11:20 CDT
Sep 28, 2022
Completed - The scheduled maintenance has been completed.
Sep 28, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 18:00 CDT
Scheduled - Drupal cloud-hosted sites will be undergoing scheduled updates during this time
Sep 20, 21:17 CDT
Completed - The scheduled maintenance has been completed.
Sep 28, 21:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 19:00 CDT
Scheduled - Banner PROD Database will be under maintenance and may be unavailable during this time.
Sep 28, 16:15 CDT
Resolved - At this time, it appears all new scan data is going to the correct locations.
Sep 28, 13:22 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 27, 13:30 CDT
Identified - The issue has been identified and a fix is being implemented.
Sep 27, 11:04 CDT
Sep 27, 2022
Completed - The scheduled maintenance has been completed.
Sep 27, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 18:00 CDT
Scheduled - Drupal cloud-hosted sites will be undergoing scheduled updates during this time
Sep 20, 21:16 CDT
Resolved - This incident has been resolved.
Sep 27, 19:25 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 27, 18:15 CDT
Update - We are continuing to investigate this issue.
Sep 27, 17:58 CDT
Investigating - We are currently investigating an issue with DHCP latency. The network team is currently working on this issue.
Sep 27, 17:57 CDT
Resolved - This incident has been resolved.
Sep 27, 11:20 CDT
Update - OnBase is operational again.
Sep 27, 11:19 CDT
Update - We are continuing to investigate this issue.
Sep 26, 19:22 CDT
Investigating - We are currently investigating this issue.
Sep 26, 19:21 CDT
Sep 26, 2022
Completed - The scheduled maintenance has been completed.
Sep 26, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 18:00 CDT
Scheduled - Drupal cloud-hosted sites will be undergoing scheduled updates during this time
Sep 20, 21:16 CDT
Sep 25, 2022
Resolved - This incident has been resolved.
Sep 25, 21:04 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 25, 16:23 CDT
Investigating - We are currently investigating this issue.
Sep 25, 15:33 CDT
Sep 24, 2022
Completed - The scheduled maintenance has been completed.
Sep 24, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 04:00 CDT
Scheduled - We will be performing security patching of Banner and Degree Works databases.
Sep 21, 09:26 CDT
Completed - The scheduled maintenance has been completed.
Sep 24, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 20:01 CDT
Scheduled - We will be undergoing systems maintenance during this time.
Application may not be available during the maintenance window.
It is recommended that users avoid using the application during this time.

Sep 19, 13:05 CDT
Sep 23, 2022
Completed - The scheduled maintenance has been completed.
Sep 23, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 20:01 CDT
Scheduled - We will be performing scheduled maintenance on the VM Infrastructure micro-segmentation services. During the maintenance, clients may experience momentary interruptions to affected services (Banner/Enterprise Systems).
Sep 23, 15:23 CDT
Completed - The scheduled maintenance has been completed.
Sep 23, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 18:00 CDT
Scheduled - Drupal cloud-hosted sites will be undergoing scheduled updates during this time
Sep 20, 21:15 CDT
Resolved - This incident has been resolved.
Sep 23, 14:22 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 23, 11:38 CDT
Identified - The issue has been identified and a fix is being implemented.
Sep 23, 11:24 CDT
Investigating - We are currently investigating this issue.
Sep 23, 08:41 CDT