Update - Houston Metro communicated today that due to the nature of the work being performed by the City of Houston, fiber repairs would not be able to be completed for at least three months.
Feb 23, 2024 - 15:14 CST
Update - We have confirmation that the work being performed at University Boulevard and Main Street by the City of Houston is the cause of this fiber break. This was confirmed by Houston Metro this morning. Houston Metro will wait for the City of Houston to fix its broken water main before repairing the fiber. This may take up to a week to resolve.
Feb 13, 2024 - 12:00 CST
Identified - Break identified at Main and University. Houston Metro will dispatch technicians tomorrow morning.
Feb 12, 2024 - 17:33 CST
Update - We are continuing to investigate this issue.
Feb 12, 2024 - 16:22 CST
Investigating - Currently investigating possible fiber cut. No service impact at the moment due to redundancies in place. Potentially due to work outside of BRC done by City of Houston.
Feb 12, 2024 - 15:10 CST

About This Site

Welcome to OIT Status Page at Rice University.
Don't see an issue posted here, please contact OIT Help Desk.
For OIT News and Announcements, visit: Rice KnowledgeBase.

Accounts and Access Operational
Authentication and Authorization Services Operational
Directory Services Operational
Rice ID Card Services Operational
Enterprise Systems Operational
Adobe Sign Operational
Cayuse Operational
Concur Operational
TRIRIGA Cloud Operational
OnBase Operational
OwlConnect Operational
iO - Oracle Cloud Operational
Salesforce ? Operational
Communication Operational
Cisco VoIP Telephone System and related applications Operational
Emergency Blue Light Phones & Panic Buttons Operational
Rice Emergency System (Everbridge) Operational
Zoom Videoconferencing Operational
Email, Collaboration and Storage Operational
Cyrus (Campus) Mail System Operational
Exchange Mail and Calendar Operational
Rice Webmail Operational
Proofpoint Protection Operational
Google Gmail Operational
Google Calendar Operational
Google Docs Operational
Google Drive Operational
Google Workspace for Education Operational
Office 365 Operational
Box Drive Operational
Box Edit / Tools Operational
Box Mobile Operational
Box Web Application Operational
Shared Storage ? Operational
Crashplan Backup Operational
Dropbox Service (Zendto) ? Operational
Mailman ? Operational
Mail Blacklists ? Operational
DNS Operational
NTP ? Operational
Network and Connectivity Operational
Campus Connectivity Operational
Internet Access Operational
TV Services Operational
VPN (Virtual Private Network) Operational
Wireless Operational
Wired Operational
External Firewall Operational
Research Computing Operational
Research Cloud ? Operational
Research Compute ? Operational
Research Storage ? Operational
Secure Research Infrastructure ? Operational
Security Operational
Antivirus Operational
Identity Finder Operational
Teaching and Learning Operational
Canvas Catalog Operational
Canvas Learning Management System Operational
Classroom Systems Operational
Classroom and Lab Macs ? Operational
CLEAR Operational
Course Video Support Operational
OwlPrinting - Labs, Library Operational
Rice Online Operational
Virtual Desktop ? Operational
Web and Applications Operational
Adobe Creative Cloud Operational
Cold Fusion Web Applications Operational
Drupal Web Hosting Operational
blogs.rice.edu Operational
docs.rice.edu Operational
kb.rice.edu (KnowledgeBase) Operational
wiki.rice.edu Operational
Static Web Hosting Operational
mynetid.rice.edu ? Operational
grouper.rice.edu ? Operational
Provisioning Services ? Operational
Request Tracker ? Operational
Zabbix monitoring Operational
Python web applications Operational
Events calendar ? Operational
Other Operational
Announcements Operational
Data Center Facilities Operational
Rice Marketplace Operational
Banner - HR Operational
Banner - Payroll Operational
Data Warehouse and Business Intelligence Services Operational
Banner - Finance Operational
MuleSoft Web Service API Operational
Student Systems Operational
Degree Works Operational
Edgar Operational
Esther Operational
Ad Astra - Registrar Room Scheduling Operational
Banner - Student Operational
Argos Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Network Internet Border Maintenance Mar 8, 2024 20:00 - Mar 9, 2024 04:00 CST
We will be performing maintenance on the Rice Internet border. Connectivity may be interrupted or intermittent. Updates will be provided as milestones are reached.
Posted on Feb 28, 2024 - 15:29 CST
Past Incidents
Mar 1, 2024

No incidents reported today.

Feb 29, 2024
Completed - The scheduled maintenance has been completed.
Feb 29, 18:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 29, 18:00 CST
Update - We will be undergoing scheduled maintenance during this time.
Feb 29, 17:18 CST
Scheduled - During the maintenance, RADIUS and the wireless certificate will be updated. You may be prompted to re-trust the certificate (admin-n1.ise.rice.edu) on your device when it establishes a connection after this change occurs.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu.

Feb 29, 09:53 CST
Completed - The scheduled maintenance has been completed.
Feb 29, 07:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 29, 06:00 CST
Scheduled - Network Services will be performing maintenance on one of the access switches of the fourth floor at Martel. During this time, those connected to mar-400b-a-1 may experience a disruption in connectivity. Notice will be sent out after completion.
Feb 28, 14:16 CST
Feb 28, 2024

No incidents reported.

Feb 27, 2024

No incidents reported.

Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024
Completed - The scheduled maintenance has been completed.
Feb 24, 00:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 20:00 CST
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 20, 13:05 CST
Feb 23, 2024

Unresolved incident: Investigating possible Fiber Cut between BRC and Primary Data Center.

Feb 22, 2024
Completed - The scheduled maintenance has been completed.
Feb 22, 12:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 09:00 CST
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 20, 13:07 CST
Completed - The scheduled maintenance has been completed.
Feb 22, 06:41 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 05:45 CST
Scheduled - Network Services will be performing maintenance on one of the access switches at Martel College on the fourth floor. During this time, customers connected to this switch may experience a loss of connectivity. Notice will be sent out after completion.
Feb 21, 19:41 CST
Completed - The scheduled maintenance has been completed.
Feb 22, 06:40 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 06:00 CST
Scheduled - Network Services will be performing maintenance on the fiber to ACC. During this time, customers may experience some latency on the network. Notice will be sent out after completion.
Feb 21, 19:36 CST
Feb 21, 2024

No incidents reported.

Feb 20, 2024
Completed - The scheduled maintenance has been completed.
Feb 20, 07:34 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 07:18 CST
Scheduled - The second floor access switch at Sid Richardson needs to be rebooted due to memory error. During this time, the network will have intermittent network connectivity on the second floor.
Feb 20, 07:15 CST
Feb 19, 2024
Completed - The scheduled maintenance has been completed.
Feb 19, 14:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 23:01 CST
Scheduled - Kaltura will be performing planned maintenance between Saturday, February 17th at 11PM CST and Sunday, February 18th at 2:00 PM CST. This is a mandatory 15-hour maintenance service that may cause slowness and/or service degradation. If you experience any service outages during or after the maintenance window, please report them via helpdesk@rice.edu.
Feb 16, 14:00 CST
Feb 18, 2024
Feb 17, 2024
Completed - The scheduled maintenance has been completed.
Feb 17, 12:04 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 21:00 CST
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 13, 16:46 CST
Completed - The scheduled maintenance has been completed.
Feb 17, 09:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 07:00 CST
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 16, 15:15 CST
Completed - The scheduled maintenance has been completed.
Feb 17, 02:02 CST
Verifying - Verification is currently underway for the maintenance items.
Feb 17, 02:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 00:00 CST
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 16, 08:37 CST
Feb 16, 2024