Rice University Status

Authentication Issues across multiple services

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 14, 2026 - 22:06 CDT

Update - The systems are back functioning. We are continuing to investigate the root cause.
Apr 14, 2026 - 21:50 CDT

Identified - The issue has been identified and a fix is being implemented.
Apr 14, 2026 - 21:48 CDT

Update - We are continuing to investigate this issue.
Apr 14, 2026 - 21:34 CDT

Investigating - We are investigating an outage to our campus authentication system affecting Web Single Sign-On services, including web-based services such as iO, as well as accessing our Virtual Private Network (VPN).
Apr 14, 2026 - 21:30 CDT

About This Site

Welcome to the TS&S (formerly OIT) Status Page at Rice University.
Don't see an issue posted here, please contact TS&S Service Desk.
Visit the TS&S homepage for news and announcements.

Accounts and Access Operational

Authentication and Authorization Services Operational

Directory Services Operational

Rice ID Card Services Operational

Enterprise Systems Operational

Adobe Sign Operational

Cayuse Operational

Concur Operational

TRIRIGA Cloud Operational

OnBase Operational

OwlConnect Operational

iO - Oracle Cloud Operational

Salesforce Operational

Tableau Operational

Communication Operational

Cisco VoIP Telephone System and related applications Operational

Emergency Blue Light Phones & Panic Buttons Operational

Rice Emergency System (Everbridge) Operational

Zoom Videoconferencing Operational

Email, Collaboration and Storage Operational

Cyrus (Campus) Mail System Operational

Exchange Mail and Calendar Operational

Rice Webmail Operational

Proofpoint Protection Operational

Google Gmail Operational

Google Calendar Operational

Google Docs Operational

Google Drive Operational

Google Workspace for Education Operational

Office 365 Operational

Box Drive Operational

Box Edit / Tools Operational

Box Mobile Operational

Box Web Application Operational

Shared Storage Operational

Crashplan Backup Operational

Dropbox Service (Zendto) Operational

Mailman Operational

Mail Blacklists Operational

DNS Operational

NTP Operational

Network and Connectivity Operational

Campus Connectivity Operational

Internet Access Operational

TV Services Operational

VPN (Virtual Private Network) Operational

Wireless Operational

Wired Operational

External Firewall Operational

Research Computing Operational

Research Cloud Operational

Research Compute Operational

Research Storage Operational

Secure Research Infrastructure Operational

Security Operational

Antivirus Operational

Identity Finder Operational

Teaching and Learning Operational

Canvas Catalog Operational

Canvas Learning Management System Operational

Classroom Systems Operational

Classroom and Lab Macs Operational

CLEAR Operational

Course Video Support Operational

OwlPrinting - Labs, Library Operational

Rice Online Operational

Virtual Desktop Operational

Web and Applications Operational

Adobe Creative Cloud Operational

Cold Fusion Web Applications Operational

Drupal Web Hosting Operational

blogs.rice.edu Operational

docs.rice.edu Operational

kb.rice.edu (KnowledgeBase) Operational

wiki.rice.edu Operational

Static Web Hosting Operational

mynetid.rice.edu Operational

grouper.rice.edu Operational

Provisioning Services Operational

Request Tracker Operational

Zabbix monitoring Operational

Python web applications Operational

Events calendar Operational

gitlab.rice.edu Operational

Other Operational

Announcements Operational

Data Center Facilities Operational

Rice Marketplace Operational

Banner - HR Operational

Banner - Payroll Operational

Data Warehouse and Business Intelligence Services Operational

Banner - Finance Operational

MuleSoft Web Service API Operational

Asana Operational

Student Systems Operational

Degree Works Operational

Edgar Operational

Esther Operational

Ad Astra - Registrar Room Scheduling Operational

Banner - Student Operational

Argos Operational

Enterprise Infrastructure Operational

VMware Virtualization Stack Operational

Integration Test Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 25, 2026

No incidents reported today.

Apr 24, 2026

GPlotter is Out of Service

Resolved - This incident has been resolved.
Apr 24, 09:40 CDT

Identified - The glossy paper poster printer (GPlotter) at the Mudd Operations Center has experienced a hardware failure. We are working with the vendor to expedite replacement of the defective components.
Apr 16, 14:51 CDT

Apr 23, 2026

Sending email from legacy organizational accounts (Cyrus)

Resolved - This incident has been resolved.
Apr 23, 19:56 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 23, 14:38 CDT

Investigating - We have received reports of users not able to send mail from legacy org accounts on the Cyrus mail system. Org accounts on Google or Exchange are not affected. We are currently investigating the issue.
Apr 23, 13:44 CDT

Apr 22, 2026

Canvas Log In/Timeout Issues

Resolved - This incident has been resolved by the vendor. Details are available at https://status.instructure.com/incidents/nr1gpl7z14nj
Apr 22, 08:20 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 21, 16:45 CDT

Investigating - Canvas has been experiencing sporadic slowness and timeout errors, beginning at 12:11 PM on April 21, 2026. If you are still experiencing issues logging in, please clear your browser's cache and cookies or open a new incognito window. Then try logging in again.
Apr 21, 16:41 CDT

Apr 21, 2026

Apr 20, 2026

Tableau Server login and access issues

Resolved - The Tableau access issue has been resolved.

We restored the correct Tableau Server licensing, and complete user access should now be functioning normally. If you continue to experience login or access issues, please contact data@rice.edu for assistance.
Apr 20, 18:32 CDT

Identified - We have identified the Tableau access issue affecting some users. Following license reinstallation this past weekend, some Viewer and Explorer accounts are appearing as unlicensed. We are working with Tableau Support to restore the correct licensing and access as quickly as possible.
Apr 20, 15:07 CDT

Update - We are continuing to investigate this issue.
Apr 20, 11:29 CDT

Investigating - We are currently investigating an issue affecting Tableau Server access for some users.

Following a server issues which resulted in Tableau Server license reinstallation this past weekend, some user accounts are appearing as unlicensed. As a result, affected users may experience issues logging in or accessing Tableau content.

Our team is actively working to resolve the issue. We will share another update as soon as more information is available.
Apr 20, 11:26 CDT

Apr 19, 2026

No incidents reported.

Apr 18, 2026

Tableau Server (dataviz.rice.edu) is currently unavailable.

Postmortem - Read details
Apr 18, 10:01 CDT

Resolved - Tableau Server is now available.
Apr 18, 09:50 CDT

Update - We are continuing to investigate this issue.
Apr 18, 09:47 CDT

Investigating - Tableau Server is currently down. Our team is actively investigating the issue and working on a resolution. We will provide updates as more information becomes available.
Apr 18, 08:24 CDT

Apr 17, 2026

No incidents reported.

Apr 16, 2026

Apr 15, 2026

Lovett Hall Network Maintenance

Completed - The scheduled maintenance has been completed.
Apr 15, 06:16 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 06:00 CDT

Scheduled - Network Services will be replacing one of the component on an access switch that services Lovett Hall that has failed. During this maintenance window, some users may experience intermittent connectivity. Notice will be sent out after completion.
Apr 14, 14:09 CDT

Apr 14, 2026

Unresolved incident: Authentication Issues across multiple services.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.