All Systems Operational

About This Site

Welcome to OIT Status Page at Rice University.
Don't see an issue posted here, please contact OIT Help Desk.
For OIT News and Announcements, visit: Rice KnowledgeBase.

Accounts and Access Operational
Authentication and Authorization Services Operational
Directory Services Operational
Rice ID Card Services Operational
Enterprise Systems Operational
Ad Astra - Registrar Room Scheduling Operational
Adobe Sign Operational
Argos Operational
Banner - Finance Operational
Banner - HR Operational
Banner - Payroll Operational
Banner - Student Operational
Bosscars Operational
Cayuse Operational
Concur Operational
Data Warehouse and Business Intelligence Services Operational
Degree Works Operational
Edgar Operational
ERP - Oracle Cloud Operational
Esther Operational
TRIRIGA Cloud Operational
MuleSoft Web Service API Operational
OnBase Operational
OwlConnect Operational
Rice Marketplace Operational
E-Invoice Operational
iO - Oracle Cloud Operational
Communication Operational
Cisco VoIP Telephone System and related applications Operational
Emergency Blue Light Phones & Panic Buttons Operational
Rice Emergency System (Everbridge) Operational
Zoom Videoconferencing Operational
Email, Collaboration and Storage Operational
Cyrus (Campus) Mail System Operational
Exchange Mail and Calendar Operational
Rice Webmail Operational
Proofpoint Protection Operational
Google Gmail Operational
Google Calendar Operational
Google Docs Operational
Google Drive Operational
Google Workspace for Education Operational
Office 365 Operational
Box Drive Operational
Box Edit / Tools Operational
Box Mobile Operational
Box Web Application Operational
Shared Storage ? Operational
Crashplan Backup Operational
Dropbox Service (Zendto) ? Operational
Mailman ? Operational
Mail Blacklists ? Operational
DNS Operational
NTP ? Operational
Network and Connectivity Operational
Campus Connectivity Operational
Internet Access Operational
TV Services Operational
VPN (Virtual Private Network) Operational
Wireless Operational
Wired Operational
Research Computing Operational
Research Cloud ? Operational
Research Compute ? Operational
Research Storage ? Operational
Secure Research Infrastructure ? Operational
Security Operational
Antivirus Operational
Identity Finder Operational
External Firewall Operational
Teaching and Learning Operational
Canvas Catalog Operational
Canvas Learning Management System Operational
Classroom Systems Operational
Classroom and Lab Macs ? Operational
CLEAR Operational
Course Video Support Operational
OwlPrinting - Labs, Library Operational
Rice Online Operational
Virtual Desktop ? Operational
Web and Applications Operational
Adobe Creative Cloud Operational
Cold Fusion Web Applications Operational
Drupal Web Hosting Operational
blogs.rice.edu Operational
docs.rice.edu Operational
kb.rice.edu (KnowledgeBase) Operational
wiki.rice.edu Operational
Static Web Hosting Operational
mynetid.rice.edu ? Operational
grouper.rice.edu ? Operational
Provisioning Services ? Operational
Request Tracker ? Operational
Zabbix monitoring Operational
Other Operational
Announcements Operational
Data Center Facilities Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
OwlConnect - system maintenance Oct 22, 20:00 - Oct 23, 00:00 CDT
We will be undergoing systems maintenance during this time.
Application may not be available during the maintenance window.
It is recommended that users avoid using the application during this time.
Posted on Oct 19, 10:11 CDT
FireEye endpoint agents policy update on Windows machines will begin today at 8:00 am and will continue until 12 PM.
Posted on Oct 20, 08:21 CDT
FireEye endpoint agents policy update on Linux machines will begin today at 8:00 am and will continue until 12 PM.
Posted on Oct 20, 08:22 CDT
FireEye endpoint agents policy update on Windows machines will begin today at 8:00 am and will continue until 12 PM.
Posted on Oct 20, 08:23 CDT
FireEye endpoint agents policy update on Linux machines will begin today at 8:00 am and will continue until 12 PM.
Posted on Oct 20, 08:25 CDT
FireEye endpoint agents policy update on Windows machines will begin today at 12:00 pm and will continue until 4 PM.
Posted on Oct 20, 08:26 CDT
FireEye endpoint agents policy update on Windows machines will begin today at 8:00 am and will continue until 12 PM.
Posted on Oct 20, 08:27 CDT
Past Incidents
Oct 22, 2021
Completed - The scheduled maintenance has been completed.
Oct 22, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 08:00 CDT
Scheduled - FireEye endpoint agents policy update on Windows machines will begin today at 8:00 am and will continue until 12 PM.
Oct 20, 08:20 CDT
Completed - The scheduled maintenance has been completed.
Oct 22, 08:45 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 08:39 CDT
Scheduled - Network Services has discovered an issue that may impact wireless services. We are performing a failover to the backup campus wireless controller. We do not expect any loss of service but users may see increased latency for the next few minutes.
Oct 22, 08:38 CDT
Resolved - This incident has been resolved.
Oct 22, 08:11 CDT
Monitoring - This issue has been identified and Oracle Cloud implemented a workaround. We are continuing to monitor this issue. You can monitor the progress by visiting and/or subscribing to IT Status Page: https://status.rice.edu. If you are experiencing any related issues, please contact the OIT Help Desk by email to: helpdesk@rice.edu.
Oct 20, 08:47 CDT
Identified - The issue has been identified and Oracle Cloud is currently working on this issue. iO is still experiencing slow responsiveness performance issues. You can monitor the progress by visiting and/or subscribing to IT Status Page: https://status.rice.edu. If you are experiencing any related issues, please contact the OIT Help Desk by email to: helpdesk@rice.edu.
Oct 19, 09:41 CDT
Investigating - We are currently investigating this issue.
Oct 18, 08:47 CDT
Oct 21, 2021
Completed - The scheduled maintenance has been completed.
Oct 21, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 08:01 CDT
Scheduled - FireEye endpoint agents policy update on MacOS machines will begin today at 8:00 am and will continue until 12 PM.
Oct 20, 08:20 CDT
Oct 20, 2021
Completed - The scheduled maintenance has been completed.
Oct 20, 12:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 08:15 CDT
Scheduled - FireEye endpoint agents policy update on Windows machines will begin today at 8:00 am and will continue until ~12 PM.
Oct 20, 08:13 CDT
Oct 19, 2021
Oct 18, 2021
Oct 17, 2021

No incidents reported.

Oct 16, 2021
Completed - The scheduled maintenance has been completed.
Oct 16, 17:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 05:00 CDT
Scheduled - All services that connect to Banner PROD database will be affected during this migration. Services may be unavailable during this time.
Oct 13, 14:17 CDT
Completed - Postponing the Space Science building migration until 11/6/21 due to the Gulf Coast Undergraduate Research Symposium occurring today.
Oct 16, 13:35 CDT
Update - Finished GRB - George R. Brown Hall
Oct 16, 12:38 CDT
Update - Finished GEO - Keith Wiess Geology
Started GRB - George R. Brown Hall
Oct 16, 11:24 CDT
Update - Finished RMC - Rice Memorial Center
Starting GEO - Keith Wiess Geology
Oct 16, 09:04 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 06:00 CDT
Scheduled - This Saturday, October 16th, Network Services will be migrating the following building's network connectivity to geographically diverse fiber optic paths. Below is a rough schedule of events. Each network switch in the building will be rebooted; expect to see up to 25 minutes of downtime during the maintenance window. Status page will be updated as buildings are started and as they are completed.

Wired and wireless connectivity will be intermittent but localized during this window.

10/16 - 6:00 am - 9:00 am - RMC - Rice Memorial Center

10/16 - 9:00 am - 12:00 pm - GEO - Keith Wiess Geology

10/16 - 12:00 pm - 3:00 pm - GRB - George R. Brown Hall

10/16 - 3:00 pm - 6:00 pm - SPA - Space Science
Oct 15, 09:37 CDT
Completed - The scheduled maintenance has been completed.
Oct 16, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 20:01 CDT
Scheduled - Oracle will carry out rolling reboot of clustered UIServers. iO will be accessible during maintenance.
Oct 15, 08:14 CDT
Oct 15, 2021
Oct 14, 2021
Completed - The scheduled maintenance has been completed.
Oct 14, 02:16 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 02:01 CDT
Scheduled - Network Services will be performing maintenance on the Cisco Unified Border Element (CUBE) router at PDC that supports inbound and outbound voice calling. There is no expected service impact during this maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu.
Oct 13, 16:23 CDT
Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021
Completed - Dell Butcher Hall is complete. No additional changes will be performed during this window. All remaining buildings will be rescheduled.
Oct 9, 21:04 CDT
Update - Anderson Biology is complete. Starting maintenance on Dell Butcher Hall.
Oct 9, 17:19 CDT
Update - Alice Pratt Brown is complete. Starting Anderson Biology.
Oct 9, 10:40 CDT
Update - Beginning 1 of 3 Alice Pratt Brown switches (apb-1803-a-1).
Oct 9, 06:47 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 06:00 CDT
Scheduled - This weekend, October 9th and 10th, Network Services will be migrating the following building's network connectivity to geographically diverse fiber optic paths. Below is a rough schedule of events. Each network switch in the building will be rebooted; expect to see up to 25 minutes of downtime during the maintenance window. Status page will be updated as buildings are started and as they are completed.

Wired and wireless connectivity will be intermittent but localized during this window.

10/9 - 6:00 am - 8:00 am - APB - Alice Pratt Brown also known as The Shepherd School of Music

10/9 - 8:00 am - 10:00 am - BIO - MD Anderson Biology

10/9 - 10:00 am - 12:00 pm - BTH - Dell Butcher Hall

10/9 - 12:00 pm - 2:00 pm- GEO - Keith Wiess Geology

10/9 - 2:00 pm - 4:00 pm - GRB - George R. Brown

10/10 - 6:00 am - 8:00 am - HER - Herring Hall

10/10 - 8:00 am - 10:00 am - RMC - Rice Memorial Center

10/10 - 10:00 am - 12:00 pm - SPA - Space Science

10/10 - 12:00 pm - 2:00 pm - BKB - James Baker Hall
Oct 6, 16:38 CDT
Completed - The scheduled maintenance has been completed.
Oct 9, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 06:00 CDT
Scheduled - Banner Admin Pages and Database will be under maintenance during this time.
Oct 6, 13:48 CDT
Oct 8, 2021

No incidents reported.