All Systems Operational

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Welcome to OIT Status Page at Rice University.
Don't see an issue posted here, please contact OIT Help Desk.
For OIT News and Announcements, visit: Rice KnowledgeBase.

Accounts and Access Operational
Authentication and Authorization Services Operational
Directory Services Operational
Rice ID Card Services Operational
Enterprise Systems Operational
Ad Astra - Registrar Room Scheduling Operational
Adobe Sign Operational
Argos Operational
Banner - Finance Operational
Banner - HR Operational
Banner - Payroll Operational
Banner - Student Operational
Bosscars Operational
Cayuse Operational
Concur Operational
Data Warehouse and Business Intelligence Services Operational
Degree Works Operational
Edgar Operational
ERP - Oracle Cloud Operational
Esther Operational
TRIRIGA Cloud Operational
MuleSoft Web Service API Operational
OnBase Operational
OwlConnect Operational
Rice Marketplace Operational
E-Invoice Operational
Communication Operational
Cisco VoIP Telephone System and related applications Operational
Emergency Blue Light Phones & Panic Buttons Operational
Rice Emergency System (Everbridge) Operational
Zoom Videoconferencing Operational
Email, Collaboration and Storage Operational
Cyrus (Campus) Mail System Operational
Exchange Mail and Calendar Operational
Rice Webmail Operational
Proofpoint Protection Operational
Google Gmail Operational
Google Calendar Operational
Google Docs Operational
Google Drive Operational
Google Workspace for Education Operational
Office 365 Operational
Box Drive Operational
Box Edit / Tools Operational
Box Mobile Operational
Box Web Application Operational
Shared Storage ? Operational
Crashplan Backup Operational
Dropbox Service (Zendto) ? Operational
Mailman ? Operational
Mail Blacklists ? Operational
DNS Operational
NTP ? Operational
Network and Connectivity Operational
Campus Connectivity Operational
Internet Access Operational
TV Services Operational
VPN (Virtual Private Network) Operational
Wireless Operational
Wired Operational
Research Computing Operational
Research Cloud ? Operational
Research Compute ? Operational
Research Storage ? Operational
Secure Research Infrastructure ? Operational
Security Operational
Antivirus Operational
Identity Finder Operational
External Firewall Operational
Teaching and Learning Operational
Canvas Catalog Operational
Canvas Learning Management System Operational
Classroom Systems Operational
CLEAR Operational
Course Video Support Operational
OwlPrinting - Labs, Library Operational
Rice Online Operational
Virtual Desktop ? Operational
Web and Applications Operational
Adobe Creative Cloud Operational
Cold Fusion Web Applications Operational
Drupal Web Hosting Operational
blogs.rice.edu Operational
docs.rice.edu Operational
kb.rice.edu (KnowledgeBase) Operational
wiki.rice.edu Operational
Static Web Hosting Operational
mynetid.rice.edu ? Operational
grouper.rice.edu ? Operational
Provisioning Services ? Operational
Request Tracker ? Operational
Zabbix monitoring Operational
Other Operational
Announcements Operational
Data Center Facilities Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
FireEye Endpoint Agent updates Aug 2, 15:26 - Aug 3, 15:26 CDT
Batch 7 of 15 for FireEye endpoint agents on Windows Workstation machines will begin today at 8:00 am and will continue until 8:00 am tomorrow morning.
Posted on Jul 30, 15:27 CDT
Batch 1 of 7 for FireEye endpoint agents on Windows Server machines will begin today at 8:00 am and will continue until 8:00 am tomorrow morning.
Posted on Jul 30, 15:57 CDT
We will be undergoing scheduled maintenance of the Rice Domain Name System (DNS) servers, which provide *.rice.edu hostname to IP address mappings for network access. No application or service impact is expected.
Posted on Jul 23, 07:36 CDT
Batch 8 of 15 FireEye endpoint agents on Windows Workstation machines will begin today at 8:00 am and will continue until 8:00 am tomorrow morning.
Posted on Jul 30, 15:59 CDT
Batch 2 of 5 FireEye endpoint agents on Windows Server machines will begin today at 8:00 am and will continue until 8:00 am tomorrow morning.
Posted on Jul 30, 16:06 CDT
Batch 9 of 15 FireEye endpoint agents on Windows Workstation machines will begin today at 8:00 am and will continue until 8:00 am tomorrow morning.
Posted on Jul 30, 16:07 CDT
Between 11:00 and 15:00 US Central Time (GMT-5) on August, 7 2021 Code42 will be performing system maintenance for all customers who login to CrashPlan from https://crashplan.com/console.

During the maintenance window it will not be possible to perform the following actions:
• Login to the Administration Console
• Register new devices
• Perform web or push restores
• Access API resources for extended admin and reporting functions

Currently registered and authenticated Code42 agents will continue backup, restore, and security event collection operations during the maintenance period.
Posted on Jul 30, 14:53 CDT
Past Incidents
Aug 1, 2021

No incidents reported today.

Jul 31, 2021
Completed - The scheduled maintenance has been completed.
Jul 31, 18:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 15:00 CDT
Scheduled - Updates will be applied to the campus ADCs, which among other services provide load balancing for the Rice mail system and various websites. No application or service impact is expected.
Jul 31, 13:15 CDT
Completed - The scheduled maintenance has been completed.
Jul 31, 10:42 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 07:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 28, 14:29 CDT
Scheduled - Degree Works PROD database will be upgraded and the application may be unavailable.
Jul 28, 14:28 CDT
Completed - The scheduled maintenance has been completed.
Jul 31, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 08:00 CDT
Scheduled - Batch 6 of 15 for FireEye endpoint agents on Windows Workstation machines will begin today at 8:00 am and will continue until 8:00 am tomorrow morning.
Jul 23, 15:45 CDT
Jul 30, 2021
Completed - The scheduled maintenance has been completed.
Jul 30, 22:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 20:15 CDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 28, 16:15 CDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 28, 16:14 CDT
Scheduled - Recreate database log file during regular maintenance window.
While we don't expect any service interruption this work may require PROD database restart.
Jul 28, 16:08 CDT
Completed - The scheduled maintenance has been completed.
Jul 30, 15:20 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 15:00 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 30, 14:57 CDT
Resolved - This incident has been resolved.
Jul 30, 10:51 CDT
Update - We are continuing to investigate this issue.
Jul 30, 10:51 CDT
Investigating - We are currently investigating this issue.
Jul 30, 10:47 CDT
Completed - The scheduled maintenance has been completed.
Jul 30, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 06:00 CDT
Scheduled - Network services will be performing wireless maintenance in Moody Center for the Arts. During the maintenance window, there will be intermittent wireless network connectivity in the building. Notice will be sent out after the maintenance is complete.
Jul 29, 19:53 CDT
Jul 29, 2021
Resolved - The defective hardware has been replaced. Internet services are behaving as expected.
Jul 29, 08:47 CDT
Update - We will be replacing a failed component in the network border on Wednesday 7/28 at 23:59. Internet connectivity may be intermittent during the scheduled maintenance window.
Jul 27, 16:25 CDT
Update - Internet services are currently stable. Network Services will be monitoring closely. Replacement hardware is in route. We will be making a change tomorrow night at 10:00 to improve stability.
Jul 23, 19:26 CDT
Monitoring - Temporary work around due to hardware failure has been implemented and routing protocols have converged. Continued investigation is ongoing
Jul 23, 15:11 CDT
Identified - Identified Hardware failure Vendor support is engaged.
Jul 23, 14:41 CDT
Investigating - We are experiencing an issue with External connectivity to the campus and are currently investigating.
Jul 23, 13:59 CDT
Completed - The scheduled maintenance has been completed.
Jul 29, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 06:00 CDT
Scheduled - Network services will be performing wireless maintenance in James A. Baker Hall. During the maintenance window, there will be intermittent wireless network connectivity in the building. Notice will be sent out after the maintenance is complete.
Jul 28, 17:13 CDT
Completed - The scheduled maintenance has been completed.
Jul 29, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 08:00 CDT
Scheduled - Batch 4 of 15 for FireEye endpoint agents on Windows Workstation machines will begin today at 8:00 am and will continue until 8:00 am tomorrow morning.
Jul 23, 15:45 CDT
Completed - The scheduled maintenance has been completed.
Jul 29, 02:59 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 23:59 CDT
Scheduled - Connectivity to the Internet may be intermittent during this window.
Jul 27, 16:23 CDT
Jul 28, 2021
Completed - The scheduled maintenance has been completed.
Jul 28, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 06:00 CDT
Scheduled - Vendor recommended security updates will be applied to the campus ADCs, which among other services provide load balancing for the Rice mail system and various websites. No application or service impact is expected.
Jul 23, 07:14 CDT
Resolved - This incident has been resolved.
Jul 28, 07:25 CDT
Monitoring - LDAP services have been restored. Any changes made since mid-day Sunday 07/25 will have to be restored and we have started that process. We will continue to monitor the service.
Jul 27, 18:13 CDT
Update - Some of the services affected: Login to Box, Canvas, iO, docs.rice.edu, wiki.rice.edu, Zoom, Cisco Webex, Zoom.
Jul 27, 15:36 CDT
Investigating - We are currently experiencing problems with LDAP that may be affecting other services especially those using SSO. We are investigating the issue.
Jul 27, 14:10 CDT
Completed - The scheduled maintenance has been completed.
Jul 28, 05:32 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 05:00 CDT
Scheduled - Network Services will be performing fiber maintenance in Keith-Wiess Geology. During this maintenance, users may experience momentary intermittent connectivity. Status Page will be updated at time of completion.
Jul 21, 13:52 CDT
Jul 27, 2021
Completed - The scheduled maintenance has been completed.
Jul 27, 19:00 CDT
Verifying - Verification is currently underway for the maintenance items.
Jul 27, 18:46 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 27, 18:45 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 18:30 CDT
Scheduled - We will be undergoing a scheduled maintenance. During this maintenance there will be no down time of the switches in the 131 IDF at FE&P building.
Jul 27, 17:19 CDT
Completed - The scheduled maintenance has been completed.
Jul 27, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 08:00 CDT
Scheduled - Batch 4 of 15 for FireEye endpoint agents on Windows Workstation machines will begin today at 8:00 am and will continue until 8:00 am tomorrow morning.
Jul 23, 15:44 CDT
Jul 26, 2021
Jul 25, 2021
Completed - The scheduled maintenance has been completed.
Jul 25, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 22:00 CDT
Scheduled - Internet services may be intermittent during this time.
Jul 23, 19:29 CDT
Jul 24, 2021
Completed - The scheduled maintenance has been completed.
Jul 24, 08:33 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 24, 08:32 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 07:00 CDT
Scheduled - IAM Application Cluster will be available during the maintenance window. Maintenance will occur in such a way that the service to users will not be affected.

No services should be impacted.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu.
Jul 21, 12:13 CDT
Completed - The scheduled maintenance has been completed.
Jul 24, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 08:00 CDT
Scheduled - Batch 3 of 15 for FireEye endpoint agents on Windows Workstation machines will begin today at 8:00 am and will continue until 8:00 am tomorrow morning.
Jul 19, 10:14 CDT
Completed - The scheduled maintenance has been completed.
Jul 24, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 20:00 CDT
Scheduled - We will be undergoing systems maintenance during this time.
Application may not be available during the maintenance window.
It is recommended that users avoid using the application during this time.
Jul 19, 10:57 CDT
Jul 23, 2021
Resolved - This incident has been resolved.
Jul 23, 10:13 CDT
Identified - There is a network switch in Mudd Lab that is having a power issue. We are re-seating a module to resolve. There will be a slight interruption in service localized to a small number of desktops in Mudd Lab.
Jul 23, 10:05 CDT
Jul 22, 2021
Resolved - This incident has been resolved.
Jul 22, 11:49 CDT
Update - We are continuing to investigate this issue.
Jul 22, 11:29 CDT
Investigating - iO production is currently unavailable and Oracle is currently investigating this outage. We will provide status updates on this page with more information as soon becomes available.
Jul 22, 11:25 CDT
Completed - The scheduled maintenance has been completed.
Jul 22, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 08:00 CDT
Scheduled - Batch 2 of 15 for FireEye endpoint agents on Windows Workstation machines will begin today at 8:00 am and will continue until 8:00 am tomorrow morning.
Jul 19, 10:12 CDT
Completed - The scheduled maintenance has been completed.
Jul 22, 05:25 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 05:00 CDT
Scheduled - Network Services will be performing fiber maintenance in Space Science. During this maintenance, users may experience momentary intermittent connectivity. Status Page will be updated at time of completion.
Jul 21, 13:48 CDT
Jul 21, 2021
Completed - The scheduled maintenance has been completed.
Jul 21, 20:04 CDT
Verifying - Verification is currently underway for the maintenance items.
Jul 21, 19:54 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 18:10 CDT
Scheduled - Network Services will be performing an upgrade on Anyconnect and the ASA. Customers may experience a momentary drop in connection when moving traffic from the active to passive unit. Notice will be sent out at end of maintenance.
Jul 21, 18:05 CDT
Jul 20, 2021
Completed - The scheduled maintenance has been completed.
Jul 20, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 10:02 CDT
Scheduled - The Information Security Office plans to update FireEye endpoint agents over the next 8 weeks. FireEye endpoint agents on Windows machines will begin today and will continue until 8:00 am tomorrow morning.
Jul 19, 09:30 CDT
Jul 19, 2021
Jul 18, 2021

No incidents reported.