Rice University Status

All Systems Operational

About This Site

Welcome to OIT Status Page at Rice University.
Don't see an issue posted here, please contact OIT Help Desk.
For OIT News and Announcements, visit: Rice KnowledgeBase.

Accounts and Access Operational

Authentication and Authorization Services Operational

Directory Services Operational

Rice ID Card Services Operational

Enterprise Systems Operational

Adobe Sign Operational

Argos Operational

Cayuse Operational

Concur Operational

TRIRIGA Cloud Operational

OnBase Operational

OwlConnect Operational

iO - Oracle Cloud Operational

Salesforce Operational

Communication Operational

Cisco VoIP Telephone System and related applications Operational

Emergency Blue Light Phones & Panic Buttons Operational

Rice Emergency System (Everbridge) Operational

Zoom Videoconferencing Operational

Email, Collaboration and Storage Operational

Cyrus (Campus) Mail System Operational

Exchange Mail and Calendar Operational

Rice Webmail Operational

Proofpoint Protection Operational

Google Gmail Operational

Google Calendar Operational

Google Docs Operational

Google Drive Operational

Google Workspace for Education Operational

Office 365 Operational

Box Drive Operational

Box Edit / Tools Operational

Box Mobile Operational

Box Web Application Operational

Shared Storage Operational

Crashplan Backup Operational

Dropbox Service (Zendto) Operational

Mailman Operational

Mail Blacklists Operational

DNS Operational

NTP Operational

Network and Connectivity Operational

Campus Connectivity Operational

Internet Access Operational

TV Services Operational

VPN (Virtual Private Network) Operational

Wireless Operational

Wired Operational

Research Computing Operational

Research Cloud Operational

Research Compute Operational

Research Storage Operational

Secure Research Infrastructure Operational

Security Operational

Antivirus Operational

Identity Finder Operational

External Firewall Operational

Teaching and Learning Operational

Canvas Catalog Operational

Canvas Learning Management System Operational

Classroom Systems Operational

Classroom and Lab Macs Operational

CLEAR Operational

Course Video Support Operational

OwlPrinting - Labs, Library Operational

Rice Online Operational

Virtual Desktop Operational

Web and Applications Operational

Adobe Creative Cloud Operational

Cold Fusion Web Applications Operational

Drupal Web Hosting Operational

blogs.rice.edu Operational

docs.rice.edu Operational

kb.rice.edu (KnowledgeBase) Operational

wiki.rice.edu Operational

Static Web Hosting Operational

mynetid.rice.edu Operational

grouper.rice.edu Operational

Provisioning Services Operational

Request Tracker Operational

Zabbix monitoring Operational

Python web applications Operational

Other Operational

Announcements Operational

Data Center Facilities Operational

Rice Marketplace Operational

Banner - HR Operational

Banner - Payroll Operational

Data Warehouse and Business Intelligence Services Operational

Banner - Finance Operational

Bosscars Operational

MuleSoft Web Service API Operational

Student Systems Operational

Degree Works Operational

Edgar Operational

Esther Operational

Ad Astra - Registrar Room Scheduling Operational

Banner - Student Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Tableau Server (dataviz.rice.edu) Maintenance Oct 7, 2022 20:00-21:00 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Oct 05, 2022 - 13:39 CDT

Maxfield Hall | Network Maintenance Oct 8, 2022 06:00-07:30 CDT

Network Services will be performing maintenance on one of the network switches in Maxfield Hall. During this time, customers connected to this switch may experience intermittent connectivity. Notice will be sent out after completion.
Posted on Oct 06, 2022 - 06:00 CDT

Drupal cloud maintenance Oct 10, 2022 17:00-23:00 CDT

Drupal websites will receive scheduled updates during this time
Posted on Oct 04, 2022 - 15:51 CDT

Salesforce cloud environment - vendor updates Oct 15, 2022 00:00-05:00 CDT

Salesforce cloud environment will receive scheduled updates by the vendor
Posted on Oct 04, 2022 - 15:54 CDT

Past Incidents

Oct 7, 2022

No incidents reported today.

Oct 6, 2022

Resolved - Login services have been restored.
Oct 6, 15:30 CDT

Monitoring - Authentication services are currently being restored. We are continuing to monitor.
Oct 6, 15:14 CDT

Update - We are continuing to investigate this issue.
Oct 6, 14:41 CDT

Investigating - Identity and Access Management is investigating login issues to various services using SSO, such as imagineOne, Canvas, MyNetID, etc.
Oct 6, 14:41 CDT

Oct 5, 2022

No incidents reported.

Oct 4, 2022

No incidents reported.

Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

Banner Database Maintenance

Completed - The scheduled maintenance has been completed.
Oct 1, 13:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 05:00 CDT

Scheduled - Banner PROD database will be under maintenance during this time and may be unavailable.
Sep 21, 09:38 CDT

Sep 30, 2022

Tableau Server (dataviz.rice.edu) Maintenance

Completed - The scheduled maintenance has been completed.
Sep 30, 20:29 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 20:00 CDT

Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 30, 11:15 CDT

Herzstein Hall | Network Maintenance

Completed - The scheduled maintenance has been completed.
Sep 30, 06:34 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 06:00 CDT

Scheduled - Network service will be performing maintenance on one of the network switches in Herzstein Hall. During this time customers may experience intermittent connectivity. Notification will be sent out after completion.
Sep 29, 15:01 CDT

Sep 29, 2022

Drupal cloud maintenance

Completed - The scheduled maintenance has been completed.
Sep 29, 23:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 17:00 CDT

Scheduled - Drupal cloud-hosted sites will be undergoing scheduled updates during this time
Sep 28, 11:20 CDT

Sep 28, 2022

Drupal cloud maintenance

Completed - The scheduled maintenance has been completed.
Sep 28, 23:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 18:00 CDT

Scheduled - Drupal cloud-hosted sites will be undergoing scheduled updates during this time
Sep 20, 21:17 CDT

Banner Database Maintenance

Completed - The scheduled maintenance has been completed.
Sep 28, 21:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 19:00 CDT

Scheduled - Banner PROD Database will be under maintenance and may be unavailable during this time.
Sep 28, 16:15 CDT

Tenable scans are being misfiled.

Resolved - At this time, it appears all new scan data is going to the correct locations.
Sep 28, 13:22 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 27, 13:30 CDT

Identified - The issue has been identified and a fix is being implemented.
Sep 27, 11:04 CDT

Sep 27, 2022

Drupal cloud maintenance

Completed - The scheduled maintenance has been completed.
Sep 27, 23:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 18:00 CDT

Scheduled - Drupal cloud-hosted sites will be undergoing scheduled updates during this time
Sep 20, 21:16 CDT

Latency when trying to connect to Wireless

Resolved - This incident has been resolved.
Sep 27, 19:25 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 27, 18:15 CDT

Update - We are continuing to investigate this issue.
Sep 27, 17:58 CDT

Investigating - We are currently investigating an issue with DHCP latency. The network team is currently working on this issue.
Sep 27, 17:57 CDT

OnBase temporarily unavailable

Resolved - This incident has been resolved.
Sep 27, 11:20 CDT

Update - OnBase is operational again.
Sep 27, 11:19 CDT

Update - We are continuing to investigate this issue.
Sep 26, 19:22 CDT

Investigating - We are currently investigating this issue.
Sep 26, 19:21 CDT

Sep 26, 2022

Drupal cloud maintenance

Completed - The scheduled maintenance has been completed.
Sep 26, 23:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 18:00 CDT

Scheduled - Drupal cloud-hosted sites will be undergoing scheduled updates during this time
Sep 20, 21:16 CDT

Sep 25, 2022

Rice Village and Shakespeare Apartments network outage - Power related

Resolved - This incident has been resolved.
Sep 25, 21:04 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 25, 16:23 CDT

Investigating - We are currently investigating this issue.
Sep 25, 15:33 CDT

Sep 24, 2022

Security patching of Banner and Degree Works databases

Completed - The scheduled maintenance has been completed.
Sep 24, 08:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 04:00 CDT

Scheduled - We will be performing security patching of Banner and Degree Works databases.
Sep 21, 09:26 CDT

OwlConnect - system maintenance

Completed - The scheduled maintenance has been completed.
Sep 24, 00:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 20:01 CDT

Scheduled - We will be undergoing systems maintenance during this time.
Application may not be available during the maintenance window.
It is recommended that users avoid using the application during this time.
Sep 19, 13:05 CDT

Sep 23, 2022

VM Infrastructure Micro-segmentation Maintenance

Completed - The scheduled maintenance has been completed.
Sep 23, 23:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 20:01 CDT

Scheduled - We will be performing scheduled maintenance on the VM Infrastructure micro-segmentation services. During the maintenance, clients may experience momentary interruptions to affected services (Banner/Enterprise Systems).
Sep 23, 15:23 CDT

Drupal cloud maintenance

Completed - The scheduled maintenance has been completed.
Sep 23, 23:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 18:00 CDT

Scheduled - Drupal cloud-hosted sites will be undergoing scheduled updates during this time
Sep 20, 21:15 CDT

Drupal web sites

Resolved - This incident has been resolved.
Sep 23, 14:22 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 23, 11:38 CDT

Identified - The issue has been identified and a fix is being implemented.
Sep 23, 11:24 CDT

Investigating - We are currently investigating this issue.
Sep 23, 08:41 CDT