Rice University Status

All Systems Operational

About This Site

Welcome to OIT Status Page at Rice University.
Don't see an issue posted here, please contact OIT Help Desk.
For OIT News and Announcements, visit: Rice KnowledgeBase.

Accounts and Access Operational

Authentication and Authorization Services Operational

Directory Services Operational

Rice ID Card Services Operational

Enterprise Systems Operational

Ad Astra - Registrar Room Scheduling Operational

Adobe Sign Operational

Argos Operational

Banner - Finance Operational

Banner - HR Operational

Banner - Payroll Operational

Banner - Student Operational

Bosscars Operational

Cayuse Operational

Concur Operational

Data Warehouse and Business Intelligence Services Operational

Degree Works Operational

Edgar Operational

ERP - Oracle Cloud Operational

Esther Operational

TRIRIGA Cloud Operational

MuleSoft Web Service API Operational

OnBase Operational

OwlConnect Operational

Rice Marketplace Operational

E-Invoice Operational

iO - Oracle Cloud Operational

Salesforce Operational

Communication Operational

Cisco VoIP Telephone System and related applications Operational

Emergency Blue Light Phones & Panic Buttons Operational

Rice Emergency System (Everbridge) Operational

Zoom Videoconferencing Operational

Email, Collaboration and Storage Operational

Cyrus (Campus) Mail System Operational

Exchange Mail and Calendar Operational

Rice Webmail Operational

Proofpoint Protection Operational

Google Gmail Operational

Google Calendar Operational

Google Docs Operational

Google Drive Operational

Google Workspace for Education Operational

Office 365 Operational

Box Drive Operational

Box Edit / Tools Operational

Box Mobile Operational

Box Web Application Operational

Shared Storage Operational

Crashplan Backup Operational

Dropbox Service (Zendto) Operational

Mailman Operational

Mail Blacklists Operational

DNS Operational

NTP Operational

Network and Connectivity Operational

Campus Connectivity Operational

Internet Access Operational

TV Services Operational

VPN (Virtual Private Network) Operational

Wireless Operational

Wired Operational

Research Computing Operational

Research Cloud Operational

Research Compute Operational

Research Storage Operational

Secure Research Infrastructure Operational

Security Operational

Antivirus Operational

Identity Finder Operational

External Firewall Operational

Teaching and Learning Operational

Canvas Catalog Operational

Canvas Learning Management System Operational

Classroom Systems Operational

Classroom and Lab Macs Operational

CLEAR Operational

Course Video Support Operational

OwlPrinting - Labs, Library Operational

Rice Online Operational

Virtual Desktop Operational

Web and Applications Operational

Adobe Creative Cloud Operational

Cold Fusion Web Applications Operational

Drupal Web Hosting Operational

blogs.rice.edu Operational

docs.rice.edu Operational

kb.rice.edu (KnowledgeBase) Operational

wiki.rice.edu Operational

Static Web Hosting Operational

mynetid.rice.edu Operational

grouper.rice.edu Operational

Provisioning Services Operational

Request Tracker Operational

Zabbix monitoring Operational

Other Operational

Announcements Operational

Data Center Facilities Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 8, 2021

No incidents reported today.

Dec 7, 2021

No incidents reported.

Dec 6, 2021

No incidents reported.

Dec 5, 2021

Webex Softphone - Push Notification for iPhones not working

Resolved - This incident has been resolved.
Dec 5, 17:46 CST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 16, 14:01 CST

Investigating - Issue has been escalated to Vendor
Nov 16, 09:52 CST

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

Campus Phone System Maintenance

Completed - The scheduled maintenance has been completed.
Dec 2, 18:54 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 18:00 CST

Scheduled - Network Services will be performing maintenance on the Cisco Unified Border Element (CUBE) router at PDC that supports inbound and outbound voice calling. There is no expected service impact during this maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu.
Dec 1, 16:24 CST

Dec 1, 2021

Internet Border Maintenance

Completed - The scheduled maintenance has been completed.
Dec 1, 18:30 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 18:00 CST

Scheduled - Network Services will be making a minor adjustment to the security protections on our internet border. We expect no impact to services.
Dec 1, 16:35 CST

iO access issue

Resolved - This incident has been resolved.
Dec 1, 15:32 CST

Update - We are continuing to investigate this issue.
Dec 1, 15:18 CST

Investigating - We are currently investigating this issue.
Dec 1, 15:07 CST

Intermittent access to visitor management system (VMS)

Resolved - This issue has been resolved.
Dec 1, 09:26 CST

Identified - Users may experience intermittent connectivity issues today when accessing the visitor management system (VMS). Per the VMS platform vendor, Salesforce, there is an issue with their underlying technical infrastructure at their data centers. Salesforce technicians are performing rolling server reboots which they expect to complete over the next 6-8 hours.
Nov 30, 13:37 CST

Nov 30, 2021

Nov 29, 2021

NS | Updating Access Switch at Tudor Field and Herman Brown Hall

Completed - The scheduled maintenance has been completed.
Nov 29, 19:23 CST

Verifying - Verification is currently underway for the maintenance items.
Nov 29, 19:23 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 18:01 CST

Scheduled - Beginning at 6:00pm this evening (11/29/21), a software upgrade will be performed on two network switches. This will address software defects that are impacting services. These two network switches provide services to the second floor of Tudor Field House (upgrade scheduled for 6:00pm) and to the second floor of Herman Brown Hall (upgrade scheduled for 6:30pm). Services will be impacted for an estimated 30 minutes while the upgrade is performed.
Nov 29, 11:18 CST

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

RiceMail Maintenance

Completed - The scheduled maintenance has been completed.
Nov 24, 08:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 06:00 CST

Scheduled - OIT will be undergoing scheduled maintenance of RiceMail, the Rice central mail system. We will update the routing on the Rice email gateway for email that users who have authenticated to RiceMail (smtp.mail.rice.edu) send to Rice Gmail users. A different set of IP addresses will be configured for sending the email, allowing us to configure Rice Gmail to differentiate between authenticated email and anonymous incoming email.

There will be no service outage.
Nov 17, 14:27 CST