All Systems Operational

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Welcome to OIT Status Page at Rice University. If you have any suggestions or don't see an issue posted here, please contact OIT Help Desk.

Accounts and Access Operational
Authentication and Authorization Services   Operational
Directory Services   Operational
Rice ID Card Services   Operational
Administrative and Enterprise Systems Operational
Ad Astra - Registrar Room Scheduling   Operational
Adobe Sign   Operational
Argos   Operational
Banner - Finance   Operational
Banner - HR   Operational
Banner - Payroll   Operational
Banner - Student   Operational
Bosscars   Operational
Cayuse   Operational
Concur   Operational
Data Warehouse and Business Intelligence Services   Operational
Degree Works   Operational
Edgar   Operational
Esther   Operational
FAMIS Cloud   Operational
MuleSoft Web Service API   Operational
OnBase   Operational
OwlConnect   Operational
Rice Marketplace   Operational
Virtual Server Infrastructure   Operational
Communication Operational
Cisco VoIP Telephone System and related applications   Operational
Emergency Blue Light Phones & Panic Buttons   Operational
Nortel Telephone System and related applications   Operational
Rice Emergency System (Everbridge)   Operational
Zoom Videoconferencing   Operational
Email, Collaboration and Storage Operational
Cyrus (Campus) Mail System   Operational
Exchange Mail and Calendar   Operational
Rice Webmail   Operational
Proofpoint Protection   Operational
Google Gmail   Operational
Google Calendar   Operational
Google Docs   Operational
Google Drive   Operational
G Suite for Education   Operational
Office 365   Operational
Box Drive   Operational
Box Mobile   Operational
Box Web Application   Operational
Shared Storage   ? Operational
Crashplan Backup   Operational
Dropbox Service (Zendto)   ? Operational
Network and Connectivity Operational
Campus Connectivity   Operational
Internet Access   Operational
TV Services   Operational
VPN (Virtual Private Network)   Operational
Wireless   Operational
Wired   Operational
Research Computing Operational
Research Cloud   ? Operational
Research Compute   ? Operational
Research Storage   ? Operational
Secure Research Infrastructure   ? Operational
Security Operational
Antivirus   Operational
Identity Finder   Operational
Teaching and Learning Operational
Canvas Catalog   Operational
Canvas Learning Management System   Operational
Classroom Systems   Operational
CLEAR   Operational
Course Video Support   Operational
OwlPrinting - Labs, Library   Operational
OwlSpace   Operational
Rice Online   Operational
Subversion   Operational
Web and Applications Operational
Cold Fusion Web Applications   Operational
Drupal Web Hosting   Operational
blogs.rice.edu   Operational
docs.rice.edu   Operational
kb.rice.edu (KnowledgeBase)   Operational
wiki.rice.edu   Operational
Static Web Hosting   Operational
Other Operational
Announcements   Operational
Data Center Facilities   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Box - Disable TLS 1.0 Access Nov 12, 11:00-11:01 CST
Scheduled - The Box cloud service is ending support for TLS 1.0 on 2018/11/12. If you have not updated your Box apps to to the latest version they will stop working on this date.

If you have any questions about the maintenance please contact the OIT Help Desk: https://help.rice.edu.
Jul 27, 10:38 CDT
Decommissioning of the Former VPN Service Nov 27, 09:00-09:30 CST
Update - We will be undergoing scheduled maintenance during this time.
Nov 26, 17:18 CST
Scheduled - OIT Networking will decommission the vpn.rice.edu service on November 27, 2018, at 0900. This service has been replaced by connect.rice.edu. For more information, please refer to the Two-factor Authentication (Duo) and VPN article in the Knowledge Base.
Nov 27, 09:00 CST
OIT Networking - Ricenet2 to Ricenet3 data center server migration Dec 13, 19:00-23:00 CST
The following servers network connections will be migrated from ricenet2 to ricenet3

PDC Row AE
113495
103324
114760
114761
107828
107829
109516
109026

PDC Row AF
108820
109626
109487
110459
110400
110399
109973
108542
112723
Posted on Dec 10, 13:40 CST
Past Incidents
Dec 12, 2018

No incidents reported today.

Dec 11, 2018
Intermittent Canvas sluggishness
Resolved - Canvas engineers were able to identify the issue and applied a fix.
Dec 11, 16:12 CST
Investigating - users are currently experience intermittent slowness with Canvas. Canvas engineers are currently looking into the issue and we have to have a resolution shortly.
Dec 11, 14:49 CST
Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018
Google Calendar Default Event ACL Change to Free/Busy
Resolved - The default sharing for calendar events was change to Free/Busy from the existing defaults at 12:31pm. The change was reverted at 3:34pm.
Dec 7, 15:48 CST
Fondren Library Basement Network
Resolved - A network switch in the basement of Fondren Library was briefly unavailable this afternoon around 2:30 PM. OIT Networking is working with the vendor to diagnose the root cause.
Dec 7, 15:29 CST
Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018
Brief Network Outage on Pod-A Redundant Switch
Resolved - This incident has been resolved.
Dec 3, 11:50 CST
Update - We are continuing to monitor for any further issues.
Dec 3, 09:25 CST
Monitoring - Currently working with the vendor on root cause. Operation back to normal.
Dec 3, 09:25 CST
Update - OIT Networking has determined that the outage was caused by a hardware malfunction in one of the Nexus switches in the PDC. The vendor has been engaged to determine the root cause. At this time, functionality is back to normal.
Dec 2, 13:41 CST
Investigating - We are currently investigating this issue. Redundant systems should not be affected.
Dec 2, 09:46 CST
Dec 1, 2018
AESS - Monthly server maintenance
Completed - The scheduled maintenance has been completed.
Dec 1, 00:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 20:00 CST
Scheduled - OIT will be performing monthly maintenance on AESS managed servers.
Nov 30, 18:02 CST
AESS- Database Maintenance
Completed - The scheduled maintenance has been completed.
Dec 1, 00:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 20:00 CST
Update - We will be undergoing scheduled maintenance during this time.
Nov 30, 18:02 CST
Scheduled - OIT will be performing routine maintenance on the Banner and Degree Works database.
Nov 30, 17:59 CST
Nov 30, 2018
Wireless Maintenance - Anderson Clarke, BioScience Research Collaborative, Tudor Fieldhouse, Hamman Hall, Jones Business School, Fondren Library.
Completed - The scheduled maintenance has been completed.
Nov 30, 07:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 03:01 CST
Update - We will be undergoing scheduled maintenance during this time.
Nov 29, 08:37 CST
Scheduled - There will be a planned wireless maintenance affecting Anderson Clarke, BioScience Research Collaborative, Tudor Fieldhouse, Hamman Hall, Jones Business School, Fondren Library, Brown College, Hanszen College. Wireless connectivity will be intermittent for the duration of the maintenance.
Nov 29, 07:10 CST
Nov 29, 2018

No incidents reported.

Nov 28, 2018
Internet Firewall Maintenance
Completed - The scheduled maintenance has been completed.
Nov 28, 21:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 20:00 CST
Scheduled - OIT Networking will perform maintenance on the Internet Firewall.
Nov 28, 19:11 CST
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