Shared Storage System Maintenance
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 21, 17:12 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 20:01 CDT
Scheduled - OIT is preparing to upgrade the shared storage system. During this time the system will be operating with reduced resiliency. Users may experience degraded performance and intermittent service.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu.

About This Site

Welcome to OIT Status Page at Rice University.
Don't see an issue posted here, please contact OIT Help Desk.
For OIT News and Announcements, visit: Rice KnowledgeBase.

Accounts and Access Operational
Authentication and Authorization Services Operational
Directory Services Operational
Rice ID Card Services Operational
Administrative and Enterprise Systems Operational
Ad Astra - Registrar Room Scheduling Operational
Adobe Sign Operational
Argos Operational
Banner - Finance Operational
Banner - HR Operational
Banner - Payroll Operational
Banner - Student Operational
Bosscars Operational
Cayuse Operational
Concur Operational
Data Warehouse and Business Intelligence Services Operational
Degree Works Operational
Edgar Operational
Esther Operational
FAMIS Cloud Operational
MuleSoft Web Service API Operational
OnBase Operational
OwlConnect Operational
Rice Marketplace Operational
Virtual Server Infrastructure Operational
Communication Operational
Cisco VoIP Telephone System and related applications Operational
Emergency Blue Light Phones & Panic Buttons Operational
Nortel Telephone System and related applications Operational
Rice Emergency System (Everbridge) Operational
Zoom Videoconferencing Operational
Email, Collaboration and Storage Under Maintenance
Cyrus (Campus) Mail System Operational
Exchange Mail and Calendar Operational
Rice Webmail Operational
Proofpoint Protection Operational
Google Gmail Operational
Google Calendar Operational
Google Docs Operational
Google Drive Operational
G Suite for Education Operational
Office 365 Operational
Box Drive Operational
Box Mobile Operational
Box Web Application Operational
Shared Storage ? Under Maintenance
Crashplan Backup Operational
Dropbox Service (Zendto) ? Operational
Box Edit / Tools Operational
Network and Connectivity Operational
Campus Connectivity Operational
Internet Access Operational
TV Services Operational
VPN (Virtual Private Network) Operational
Wireless Operational
Wired Operational
Research Computing Under Maintenance
Research Cloud ? Operational
Research Compute ? Operational
Research Storage ? Under Maintenance
Secure Research Infrastructure ? Operational
Security Operational
Antivirus Operational
Identity Finder Operational
Teaching and Learning Operational
Canvas Catalog Operational
Canvas Learning Management System Operational
Classroom Systems Operational
CLEAR Operational
Course Video Support Operational
OwlPrinting - Labs, Library Operational
OwlSpace Operational
Rice Online Operational
Subversion Operational
Web and Applications Operational
Cold Fusion Web Applications Operational
Drupal Web Hosting Operational
blogs.rice.edu Operational
docs.rice.edu Operational
kb.rice.edu (KnowledgeBase) Operational
wiki.rice.edu Operational
Static Web Hosting Operational
Other Operational
Announcements Operational
Data Center Facilities Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Degree Works database upgrade Jun 7, 20:00 - Jun 8, 00:00 CDT
Degree Works will be down for important database maintenance.
Posted on May 20, 13:28 CDT
Duo - End of support for Duo Mobile app on older iOS 10 and Android 6 devices Jul 28, 00:00-00:01 CDT
Duo will no longer be providing updates to the Duo Mobile app on older Apple (iOS 10 and earlier) and Google (Android 6 and earlier) smartphones. While the app will continue to work you are encouraged to move to a newer OS release. PIN code, SMS and voice options will continue to work for these older devices as well.
Posted on May 1, 12:48 CDT
Duo - End of availability for Duo Mobile app on older iOS 10 and Android 6 devices Jan 2, 00:00-00:01 CDT
Duo will no longer provide the Duo Mobile app on the App Stores for older Apple (iOS 10 and earlier) and Google (Android 6 and earlier) smartphones. While the app will continue to work if you have it already installed, you will no longer be able to download the Duo Mobile app for these older devices. You are encouraged to move to a newer OS release. PIN code, SMS and voice options will continue to work for these older devices.
Posted on May 1, 12:55 CDT
Past Incidents
May 22, 2019

No incidents reported today.

May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019
Esther, Course Catalog, Banner, Edgar WebApps, RiceMarketPlace, BossCars, Degreeworks and Hyperion - Maintenance
Completed - The scheduled maintenance has been completed.
May 18, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 20:00 CDT
Scheduled - Esther, Course Catalog, Banner, Edgar WebApps, RiceMarketPlace, BossCars, Degreeworks and Hyperion will be unavailable this Friday, 8pm to midnight for routine maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu.
May 15, 16:27 CDT
May 16, 2019

No incidents reported.

May 15, 2019
Wireless Issue in Rayzor
Resolved - This incident has been resolved.
May 15, 13:12 CDT
Update - We are continuing to monitor for any further issues.
May 15, 11:43 CDT
Monitoring - The AP with an issue has been resolved. Network Service is currently monitoring.
May 15, 11:43 CDT
Identified - The issue has been identified to a single wireless access point in the 1st floor. The rest of the building has wireless connectivity.
May 15, 11:41 CDT
Investigating - We are currently investigating this issue.
May 15, 11:32 CDT
May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019
OnBase Login Issue
Resolved - OnBase is back up and running now. The login issue has been resolved. We apologize for any inconvenience caused by the login issue.

If you have any questions or still encounter any issues, please contact OIT Help Desk at 713-348-HELP (4357) or submit a ticket to https://help.rice.edu.
May 12, 15:34 CDT
Identified - OnBase admins are still working on the issue. We will update the status if there is any progress.
May 12, 13:31 CDT
Investigating - OnBase user reported login issue. OnBase admins are currently investigating.
May 12, 12:31 CDT
May 11, 2019
OnBase Login Issue
Resolved - OnBase is back up and running now. The login issue has been resolved.

If you have any questions or still encounter any issues, please contact OIT Help Desk at 713-348-HELP (4357) or submit a ticket to https://help.rice.edu.
May 11, 18:25 CDT
Update - OnBase admins are still working on the issue. We will update the status if there is any progress.
May 11, 16:52 CDT
Investigating - OnBase user reported login issue. OnBase admins are currently investigating.
May 11, 15:43 CDT
May 10, 2019
Scheduled Database Upgrade for Rice Marketplace
Completed - The scheduled Database Upgrade for Rice Marketplace has been completed. The sync service between Rice Marketplace and Banner is back up and running as expected.

If you have any questions or encounter any issues, please contact OIT Help Desk at 713-348-HELP (4357
) or submit a ticket to https://help.rice.edu.
May 10, 22:35 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 20:00 CDT
Scheduled - We will be doing an upgrade for eProcurement integration database on Friday, May 10th, 2019, during Administrative Systems routine maintenance window from 8pm to midnight. You may still be able to log into Rice Marketplace to shop but the sync between Rice Marketplace and Banner will be unavailable during the maintenance window. Any of your purchase requisitions and orders pending in the queue will NOT be lost and will be automatically re-processed and synced to Banner after the database upgrade is complete.

If you have any questions or encounter any issues, please contact OIT Help Desk at 713-348-HELP (4357
) or submit a ticket to https://help.rice.edu.
May 3, 20:19 CDT
OnBase Login Issues
Resolved - OnBase is back up and running now. The login issue has been resolved.

If you have any questions or still encounter any issues, please contact OIT Help Desk at 713-348-HELP (4357) or submit a ticket to https://help.rice.edu.
May 10, 11:17 CDT
Update - OnBase admins are still investigating the AD authentication issue. We will update the status if there is any progress.
May 10, 11:02 CDT
Update - OnBase admins are investigating. This issue is affecting OnBase users across campus.
May 10, 09:10 CDT
Update - We are continuing to investigate this issue.
May 10, 09:07 CDT
Investigating - OnBase users are reporting login issues.
May 10, 09:06 CDT
May 9, 2019
Security Patching for Confluence and Jira Database server (seci-db-n1.rice.edu)
Completed - The scheduled maintenance has been completed.
May 9, 05:55 CDT
Verifying - Verification is currently underway for the maintenance items.
May 9, 05:51 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 05:00 CDT
Scheduled - We will be performing routine security patching on the DB server. During this time, access to Confluence (docs.rice.edu) and Jira (wiki.rice.edu) services will be unavailable.

If you have any questions or encounter any issues, please contact OIT Help Desk at 713-348-HELP (4357
) or submit a ticket to https://help.rice.edu.
May 8, 18:00 CDT
Confluence CVE update on wiki.rice.edu and docs.rice.edu
Completed - The scheduled maintenance has been completed.
May 9, 05:52 CDT
Verifying - Verification is currently underway for the maintenance items.
May 9, 05:50 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 05:00 CDT
Scheduled - Scheduled.
Confluence and Jira access will be unavailable during the scheduled security patch (CVE). Login at docs.rice.edu and wiki.rice.edu will be denied until the maintenance is completed.

If you have any questions or encounter any issues, please contact OIT Help Desk at 713-348-HELP (4357
) or submit a ticket to https://help.rice.edu.
May 8, 17:56 CDT
May 8, 2019
Canvas Compliance Training Issues
Resolved - The intermittent issues have been resolved by the vendor.
May 8, 17:01 CDT
Monitoring - A fix has been implemented and we continue to monitor the system.
May 8, 14:00 CDT
Identified - Some users are continuing to experience intermittent issues. The vendor's engineers are working on the issue and hope to have a resolution soon.
May 8, 08:36 CDT
Monitoring - The intermittent issues appear to have been resolved. We are currently monitoring the system.
May 7, 16:59 CDT
Investigating - Canvas is currently experiencing intermittent issues when connecting to training that is hosted on an external website. The main area affected by this issue is R.I.C.E. Way compliance training. The vendor expects to have the issue cleared up within the next hour or so.
May 7, 16:06 CDT
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