Rice University Status

All Systems Operational

About This Site

Welcome to OIT Status Page at Rice University.
Don't see an issue posted here, please contact OIT Help Desk.
For OIT News and Announcements, visit: Rice KnowledgeBase.

Accounts and Access Operational

Authentication and Authorization Services Operational

Directory Services Operational

Rice ID Card Services Operational

Enterprise Systems Operational

Adobe Sign Operational

Cayuse Operational

Concur Operational

TRIRIGA Cloud Operational

OnBase Operational

OwlConnect Operational

iO - Oracle Cloud Operational

Salesforce Operational

Communication Operational

Cisco VoIP Telephone System and related applications Operational

Emergency Blue Light Phones & Panic Buttons Operational

Rice Emergency System (Everbridge) Operational

Zoom Videoconferencing Operational

Email, Collaboration and Storage Operational

Cyrus (Campus) Mail System Operational

Exchange Mail and Calendar Operational

Rice Webmail Operational

Proofpoint Protection Operational

Google Gmail Operational

Google Calendar Operational

Google Docs Operational

Google Drive Operational

Google Workspace for Education Operational

Office 365 Operational

Box Drive Operational

Box Edit / Tools Operational

Box Mobile Operational

Box Web Application Operational

Shared Storage Operational

Crashplan Backup Operational

Dropbox Service (Zendto) Operational

Mailman Operational

Mail Blacklists Operational

DNS Operational

NTP Operational

Network and Connectivity Operational

Campus Connectivity Operational

Internet Access Operational

TV Services Operational

VPN (Virtual Private Network) Operational

Wireless Operational

Wired Operational

External Firewall Operational

Research Computing Operational

Research Cloud Operational

Research Compute Operational

Research Storage Operational

Secure Research Infrastructure Operational

Security Operational

Antivirus Operational

Identity Finder Operational

Teaching and Learning Operational

Canvas Catalog Operational

Canvas Learning Management System Operational

Classroom Systems Operational

Classroom and Lab Macs Operational

CLEAR Operational

Course Video Support Operational

OwlPrinting - Labs, Library Operational

Rice Online Operational

Virtual Desktop Operational

Web and Applications Operational

Adobe Creative Cloud Operational

Cold Fusion Web Applications Operational

Drupal Web Hosting Operational

blogs.rice.edu Operational

docs.rice.edu Operational

kb.rice.edu (KnowledgeBase) Operational

wiki.rice.edu Operational

Static Web Hosting Operational

mynetid.rice.edu Operational

grouper.rice.edu Operational

Provisioning Services Operational

Request Tracker Operational

Zabbix monitoring Operational

Python web applications Operational

Events calendar Operational

Other Operational

Announcements Operational

Data Center Facilities Operational

Rice Marketplace Operational

Banner - HR Operational

Banner - Payroll Operational

Data Warehouse and Business Intelligence Services Operational

Banner - Finance Operational

MuleSoft Web Service API Operational

Student Systems Operational

Degree Works Operational

Edgar Operational

Esther Operational

Ad Astra - Registrar Room Scheduling Operational

Banner - Student Operational

Argos Operational

Enterprise Infrastructure Operational

VMware Virtualization Stack Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 11, 2024

No incidents reported today.

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

Issue with Box Drive

Resolved - Per Box vendor, their teams have validated that all affected services are recovered at this time. No additional impact has been observed and this incident is now considered Resolved.
Sep 7, 10:52 CDT

Investigating - The Box vendor is reporting an issue with Box Drive and some users may see delayed updates synchronizing items from the Box Web App to Box Drive desktop clients. The vendor is currently investigating the issue.
Sep 6, 12:24 CDT

Wireless Network Upgrade

Completed - Maintenance complete - Rice Owls, EDUROAM, and Rice Visitor have been tested across several campus locations, and are confirmed to be working properly.
Sep 7, 04:22 CDT

Update - Second reboot complete, doing final checks
Sep 7, 03:21 CDT

Update - Initial system reboot and first downtime window complete.
Sep 6, 23:16 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 23:00 CDT

Scheduled - We have identified a software defect and scheduled an emergency maintenance window tonight to resolve issues affecting campus wireless. The details are as follows:

11:00 p.m. – 11:30 p.m.: Wireless network downtime should be expected while the system is rebooted
11:30 p.m. – 3:00 a.m.: No downtime expected as new firmware is pushed to the wireless access points
3:00 a.m. – 4:00 a.m.: Wireless network downtime should be expected while the system is rebooted for the final time.

Please note that residential rooms will not be impacted by this maintenance but Magister houses will be. We appreciate your patience and understanding as we work to improve the performance and reliability of our network.
Sep 6, 10:49 CDT

Wyoming Databases maintenance

Completed - The scheduled maintenance has been completed.
Sep 7, 01:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 20:00 CDT

Scheduled - Wyoming Databases will be undergoing scheduled maintenance during this time
Sep 5, 11:05 CDT

Sep 6, 2024

Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.

Sep 3, 2024

Quarantine of systems with high and critical vulnerabilities older than 60 days

Completed - The scheduled maintenance has been completed.
Sep 3, 10:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 08:00 CDT

Scheduled - Quarantine of systems with high and critical vulnerabilities older than 60 days
Aug 27, 09:04 CDT

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

Network Maintenance | Cisco VoIP Server Maintenance

Completed - The scheduled maintenance has been completed.
Aug 31, 05:22 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 17:00 CDT

Scheduled - There will be a planned software upgrade of the Campus Phone System. These are redundant servers, however, sometime between 1 AM and 6 AM on Saturday, there will be several small blips(under a minute) as phones move from their primary server to their backup server and back. This will not affect any calls in progress. There will also be intermittent access to the VoIP self-care portal during this timeframe.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu.
Aug 28, 14:16 CDT

Aug 30, 2024

Aug 29, 2024

Network Maintenance | Cisco VoIP Server Maintenance

Completed - The scheduled maintenance has been completed.
Aug 29, 03:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 22:00 CDT

Scheduled - OIT Networking will be performing a firmware upgrade on the Cisco Voice System phones. Sometime after midnight, each phone will be temporarily out of service for approximately 3 minutes while it updates to the new firmware. If there is an active call it will wait until the call is completed before it updates the firmware on that phone.

There will also be several small blips(under a minute) as phones move from their primary server to their backup server and back. This will not affect any calls in progress.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu.
Aug 28, 14:07 CDT

Aug 28, 2024