All Systems Operational

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Welcome to OIT Status Page at Rice University.
Don't see an issue posted here, please contact OIT Help Desk.
For OIT News and Announcements, visit: Rice KnowledgeBase.

Accounts and Access Operational
Authentication and Authorization Services Operational
Directory Services Operational
Rice ID Card Services Operational
Enterprise Systems Operational
Adobe Sign Operational
Argos Operational
Cayuse Operational
Concur Operational
TRIRIGA Cloud Operational
OnBase Operational
OwlConnect Operational
iO - Oracle Cloud Operational
Salesforce ? Operational
Communication Operational
Cisco VoIP Telephone System and related applications Operational
Emergency Blue Light Phones & Panic Buttons Operational
Rice Emergency System (Everbridge) Operational
Zoom Videoconferencing Operational
Email, Collaboration and Storage Operational
Cyrus (Campus) Mail System Operational
Exchange Mail and Calendar Operational
Rice Webmail Operational
Proofpoint Protection Operational
Google Gmail Operational
Google Calendar Operational
Google Docs Operational
Google Drive Operational
Google Workspace for Education Operational
Office 365 Operational
Box Drive Operational
Box Edit / Tools Operational
Box Mobile Operational
Box Web Application Operational
Shared Storage ? Operational
Crashplan Backup Operational
Dropbox Service (Zendto) ? Operational
Mailman ? Operational
Mail Blacklists ? Operational
DNS Operational
NTP ? Operational
Network and Connectivity Operational
Campus Connectivity Operational
Internet Access Operational
TV Services Operational
VPN (Virtual Private Network) Operational
Wireless Operational
Wired Operational
Research Computing Operational
Research Cloud ? Operational
Research Compute ? Operational
Research Storage ? Operational
Secure Research Infrastructure ? Operational
Security Operational
Antivirus Operational
Identity Finder Operational
External Firewall Operational
Teaching and Learning Operational
Canvas Catalog Operational
Canvas Learning Management System Operational
Classroom Systems Operational
Classroom and Lab Macs ? Operational
CLEAR Operational
Course Video Support Operational
OwlPrinting - Labs, Library Operational
Rice Online Operational
Virtual Desktop ? Operational
Web and Applications Operational
90 days ago
100.0 % uptime
Today
Adobe Creative Cloud Operational
Cold Fusion Web Applications Operational
Drupal Web Hosting Operational
blogs.rice.edu Operational
docs.rice.edu Operational
kb.rice.edu (KnowledgeBase) Operational
wiki.rice.edu Operational
Static Web Hosting Operational
mynetid.rice.edu ? Operational
grouper.rice.edu ? Operational
Provisioning Services ? Operational
Request Tracker ? Operational
Zabbix monitoring Operational
Python web applications Operational
Events calendar ? Operational
90 days ago
100.0 % uptime
Today
Other Operational
Announcements Operational
Data Center Facilities Operational
Rice Marketplace Operational
Banner - HR Operational
Banner - Payroll Operational
Data Warehouse and Business Intelligence Services Operational
Banner - Finance Operational
Bosscars Operational
MuleSoft Web Service API Operational
Student Systems Operational
Degree Works Operational
Edgar Operational
Esther Operational
Ad Astra - Registrar Room Scheduling Operational
Banner - Student Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Events calendar maintenance Jan 31, 2023 09:00-11:00 CST
Events.rice.edu calendar will be undergoing maintenance during this time
Posted on Jan 26, 2023 - 16:49 CST
Past Incidents
Jan 30, 2023

No incidents reported today.

Jan 29, 2023

No incidents reported.

Jan 28, 2023
Completed - The scheduled maintenance has been completed.
Jan 28, 07:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 04:00 CST
Scheduled - OIT Networking will be performing a firmware upgrade on the Cisco Voice System phones. Each phone will be temporarily out of service for approximately 3 minutes during this upgrade while it updates to the new firmware. If there is an active call up it will wait until the call is completed before it updates the
firmware on that phone.

If you have any questions about the maintenance please contact the OIT Help Desk: https://help.rice.edu.

Jan 25, 15:29 CST
Jan 27, 2023

No incidents reported.

Jan 26, 2023
Completed - The scheduled maintenance has been completed.
Jan 26, 21:20 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 21:01 CST
Scheduled - Network Services has discovered an issue that may impact wireless services. We are performing a failover to the backup campus wireless controller. We do not expect any loss of service but users may see increased latency for the next few minutes.
Jan 26, 20:56 CST
Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023
Resolved - Canvas and Kaltura reported the issues as resolved earlier today. There have been no reports of any related issues since then. Marking the incident as resolved, but please report any new issues to helpdesk@rice.edu.
Jan 23, 17:10 CST
Monitoring - Both vendors, Canvas and Kaltura, have reported that the issues have been resolved. We will continue to monitor. If you see any new issues, please report it to helpdesk@rice.edu
Jan 23, 14:08 CST
Investigating - We are currently seeing intermittent issues with Canvas and Kaltura (media/video management system). The vendors are aware, and they are investigating. We will post an update when we have more info from the vendors.
Jan 23, 11:47 CST
Jan 22, 2023
Completed - The scheduled maintenance has been completed.
Jan 22, 00:02 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 12:33 CST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 20, 07:39 CST
Jan 21, 2023
Completed - The scheduled maintenance has been completed.
Jan 21, 08:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 21:00 CST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 18, 10:21 CST
Completed - The scheduled maintenance has been completed.
Jan 21, 00:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 20:00 CST
Scheduled - We will be undergoing systems maintenance during this time.
Application may not be available during the maintenance window.
It is recommended that users avoid using the application during this time.

Jan 17, 13:22 CST
Jan 20, 2023
Jan 19, 2023

No incidents reported.

Jan 18, 2023
Completed - The scheduled maintenance has been completed.
Jan 18, 10:34 CST
Verifying - Verification is currently underway for the maintenance items.
Jan 18, 10:33 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 09:00 CST
Scheduled - We will be undergoing scheduled maintenance during this time. During this maintenance Streeme.TV services will not be accessible.
Jan 17, 12:19 CST
Jan 17, 2023

No incidents reported.

Jan 16, 2023
Resolved - This incident has been resolved.
Jan 16, 13:17 CST
Investigating - We are currently seeing issues at Allen Center, Herzstein Hall, and Cohen House.
Jan 16, 10:26 CST
Update - The residual issues in Jones College and Baker Hall have been resolved.
Jan 16, 00:01 CST
Identified - Power has been restored to most of the campus. Network Services is currently investigating residual issues in Jones College and Baker Hall.

Cambridge Office Building and Huff House will return to service after power is restored.

Jan 15, 20:14 CST
Investigating - We are currently seeing issues with several buildings on campus that are experiencing a network outage. We will continue to monitor to make sure switches come back online after power is restored.
Jan 15, 15:49 CST