Rice University Status

All Systems Operational

About This Site

Welcome to OIT Status Page at Rice University.
Don't see an issue posted here, please contact OIT Help Desk.
For OIT News and Announcements, visit: Rice KnowledgeBase.

Accounts and Access Operational

Authentication and Authorization Services Operational

Directory Services Operational

Rice ID Card Services Operational

Enterprise Systems Operational

Adobe Sign Operational

Argos Operational

Bosscars Operational

Cayuse Operational

Concur Operational

ERP - Oracle Cloud Operational

TRIRIGA Cloud Operational

OnBase Operational

OwlConnect Operational

iO - Oracle Cloud Operational

Salesforce Operational

Banner - Finance Operational

Communication Operational

Cisco VoIP Telephone System and related applications Operational

Emergency Blue Light Phones & Panic Buttons Operational

Rice Emergency System (Everbridge) Operational

Zoom Videoconferencing Operational

Email, Collaboration and Storage Operational

Cyrus (Campus) Mail System Operational

Exchange Mail and Calendar Operational

Rice Webmail Operational

Proofpoint Protection Operational

Google Gmail Operational

Google Calendar Operational

Google Docs Operational

Google Drive Operational

Google Workspace for Education Operational

Office 365 Operational

Box Drive Operational

Box Edit / Tools Operational

Box Mobile Operational

Box Web Application Operational

Shared Storage Operational

Crashplan Backup Operational

Dropbox Service (Zendto) Operational

Mailman Operational

Mail Blacklists Operational

DNS Operational

NTP Operational

Network and Connectivity Operational

Campus Connectivity Operational

Internet Access Operational

TV Services Operational

VPN (Virtual Private Network) Operational

Wireless Operational

Wired Operational

Research Computing Operational

Research Cloud Operational

Research Compute Operational

Research Storage Operational

Secure Research Infrastructure Operational

Security Operational

Antivirus Operational

Identity Finder Operational

External Firewall Operational

Teaching and Learning Operational

Canvas Catalog Operational

Canvas Learning Management System Operational

Classroom Systems Operational

Classroom and Lab Macs Operational

CLEAR Operational

Course Video Support Operational

OwlPrinting - Labs, Library Operational

Rice Online Operational

Virtual Desktop Operational

Web and Applications Operational

Adobe Creative Cloud Operational

Cold Fusion Web Applications Operational

Drupal Web Hosting Operational

blogs.rice.edu Operational

docs.rice.edu Operational

kb.rice.edu (KnowledgeBase) Operational

wiki.rice.edu Operational

Static Web Hosting Operational

mynetid.rice.edu Operational

grouper.rice.edu Operational

Provisioning Services Operational

Request Tracker Operational

Zabbix monitoring Operational

Other Operational

Announcements Operational

Data Center Facilities Operational

Rice Marketplace Operational

Banner - HR Operational

Banner - Payroll Operational

Data Warehouse and Business Intelligence Services Operational

Student Systems Operational

Degree Works Operational

Edgar Operational

Esther Operational

Ad Astra - Registrar Room Scheduling Operational

Banner - Student Operational

MuleSoft Web Service API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Vulnerability Scanning of Rice Staff Wireless Networks May 25, 10:00-14:00 CDT

Rice Information Security will begin scanning the Staff Wireless networks for systems vulnerabilities to assess the risks of systems with access to Rice internal data and systems resources.
Posted on May 19, 08:24 CDT

OwlConnect - system maintenance May 27, 20:00 - May 28, 00:00 CDT

We will be undergoing systems maintenance during this time.
Application may not be available during the maintenance window.
It is recommended that users avoid using the application during this time.
Posted on May 23, 12:03 CDT

Quarantine of systems with vulnerabilities older than 60 days Jun 6, 15:00-17:00 CDT

Systems with high and critical vulnerabilities older than 60 days will be quarantined from the Rice network.
Posted on May 19, 17:40 CDT

Past Incidents

May 24, 2022

No incidents reported today.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

iO - Oracle Cloud Maintenance

Completed - The scheduled maintenance has been completed.
May 21, 15:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 21:00 CDT

Scheduled - We will be undergoing scheduled maintenance and service will be unavailable during this time.
May 18, 17:04 CDT

Network Maintenance | Cisco VoIP Server Maintenance

Completed - The scheduled maintenance has been completed.
May 21, 03:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 19:00 CDT

Scheduled - There will be planned maintenance on multiple voice servers to update certificates.
There will be a 5 minute interruption of service for Webex Teams calling during this
maintenance window. The VoIP Self Care Portal will not be accessible for a few
minutes as well. There will also be a few minute interruption of service for VoIP
desk phones sometime after 9pm several times. Any calls that are in progress won't
be affected as it will wait for the call to be completed before updating. If you have
any questions about the maintenance or if you experience an unexpected service impact
please contact the OIT Help Desk: https://help.rice.edu.
May 18, 15:49 CDT

May 20, 2022

May 19, 2022

Network Maintenance | Humanities

Completed - The scheduled maintenance has been completed.
May 19, 06:08 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 05:30 CDT

Scheduled - Network Services will be performing maintenance on one of the redundant routers in Humanities. Users may experience intermittent network connectivity during the maintenance window. Notice will be sent out after completion.
May 18, 21:18 CDT

May 18, 2022

No incidents reported.

May 17, 2022

Quarantine of systems with vulnerabilities older than 60 days

Completed - The scheduled maintenance has been completed.
May 17, 14:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 13:01 CDT

Scheduled - Systems with high and critical vulnerabilities older than 60 days will be quarantined from the Rice network.
May 17, 10:11 CDT

Testing remote eduroam using ISE as IDP

Completed - The scheduled maintenance has been completed.
May 17, 05:55 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 05:00 CDT

Scheduled - Network Services will be testing the functionality of remote eduroam with the identity provider as ISE.
May 16, 19:54 CDT

May 16, 2022

No incidents reported.

May 15, 2022

Banner Database Maintenance

Completed - The scheduled maintenance has been completed.
May 15, 11:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 06:00 CDT

Scheduled - Banner PROD database will be under maintenance during this time and may be unavailable.
May 12, 08:21 CDT

May 14, 2022

Border Firewall Maintenance

Completed - The scheduled maintenance has been completed.
May 14, 23:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 22:01 CDT

Scheduled - Network Services will be performing maintenance on the Border Firewall. Intermittent down time during this window is expected.
May 11, 20:10 CDT

May 13, 2022

Wireless controller Code rollback

Resolved - This incident has been resolved.
May 13, 08:41 CDT

Update - We are continuing to monitor for any further issues.
May 13, 07:43 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 13, 06:41 CDT

Investigating - The campus AP's are not correctly downloading and installing the new wireless code. We will be rolling back the upgrade shortly. Small outage is most likely while the controller roll back code.
May 13, 06:10 CDT

Network Maintenance | Southwest Servery

Completed - The scheduled maintenance has been completed.
May 13, 08:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 06:01 CDT

Scheduled - On one of the routers in the Southwest Servery has a failed component. Network services will be performing maintenance on this unit. System is redundant and no impact is expected. Router services Wiess College, Hanszen, Hanszen Magister, Wiess Magister, South Servery, and the tents.
May 11, 14:02 CDT

Wireless Maintenance (Campus and Dorm Controllers)

Completed - The scheduled maintenance has been completed.
May 13, 06:01 CDT

Update - dorm controllers have been completed. Campus controller is taking longer than expected to load to all Ap's continuing to monitor to ensure progress continues.
May 13, 05:43 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 22:01 CDT

Scheduled - We will be upgrading our campus and dorm wireless controller software. Wireless access points will be rebooted in groups throughout the duration of the maintenance window.
May 11, 14:27 CDT

May 12, 2022

Network Maintenance | West Gateways

Completed - The scheduled maintenance has been completed.
May 12, 22:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 20:00 CDT

Scheduled - Network services will be performing maintenance on two of the gateway routers that service the following buildings: Jones Graduate School, Baker Hall, Space Science, RMC, Herring, Hamman Hall, GRB, Geology, Dell Butcher, Biology, and Alice Pratt Brown.
There is no expected impact to customers.
May 11, 13:56 CDT

Campus Domain Name System (DNS) Maintenance

Completed - The scheduled maintenance has been completed.
May 12, 07:31 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 05:30 CDT

Scheduled - We will be undergoing scheduled maintenance of the Rice Domain Name System (DNS) servers, which provide *.rice.edu hostname to IP address mappings for network access. No application or service impact is expected.
May 11, 13:53 CDT

May 11, 2022

Tableau Server (dataviz.rice.edu) is experiencing slow performance

Resolved - Tableau Server is now available.
May 11, 11:53 CDT

Update - We are continuing to investigate this issue.
May 11, 11:02 CDT

Investigating - We are currently investigating the issue.
May 11, 10:51 CDT

May 10, 2022

No incidents reported.