Network- inconsistent traffic speeds
Monitoring - Issue identified. Services restored to normal. Will continue to monitor.
Apr 3, 19:22 CDT
Investigating - Inconsistent network traffic speeds seen. We are investigating.
Apr 3, 15:36 CDT
Delivery to O365 domains impacted.
Monitoring - Email is now being delivered normally again and we are monitoring the situation.
The emails being blocked were being sent to outside domains like: live.com, msn.com, hotmail.com and outlook.com.
Email to rice.edu addresses were not being blocked.
Apr 3, 16:10 CDT
Identified - We have been blacklisted again, due to another compromised Email account.
Emails sent to some outside domains like live.com, msn.com, hotmail.com and outlook.com are being blocked.
Removal from the public mail delivery blacklists takes time. Please wait and try re-sending your messages.
Apr 3, 09:57 CDT
Monitoring - Email is now being delivered normally again and we are monitoring the situation.
The emails being blocked were being sent to outside domains like: live.com, msn.com, hotmail.com and outlook.com.
Email to rice.edu addresses was not being blocked.
Apr 2, 19:07 CDT
Identified - We are having identified additional blocks and are working to clear them.
Apr 2, 16:13 CDT
Monitoring - We believe that Email is now being delivered normally and are monitoring the situation.
Apr 2, 14:30 CDT
Update - We are continuing to work on a fix for this issue.
Apr 2, 11:39 CDT
Identified - Due to a SPAM sent from a compromised computer Email account, sent to some outside domains like live.com, msn.com, hotmail.com and outlook.com is being blocked. Removal from the public mail delivery blacklists takes time. Please wait and try re-sending your messages.
Apr 2, 10:59 CDT

About This Site

Welcome to OIT Status Page at Rice University.
Don't see an issue posted here, please contact OIT Help Desk.
For OIT News and Announcements, visit: Rice KnowledgeBase.

Uptime over the past 90 days. View historical uptime.
Accounts and Access Operational
Authentication and Authorization Services Operational
Directory Services Operational
Rice ID Card Services Operational
Administrative and Enterprise Systems Operational
Ad Astra - Registrar Room Scheduling Operational
Adobe Sign Operational
Argos Operational
Banner - Finance Operational
Banner - HR Operational
Banner - Payroll Operational
Banner - Student Operational
Bosscars Operational
Cayuse Operational
Concur Operational
Data Warehouse and Business Intelligence Services Operational
Degree Works Operational
Edgar Operational
ERP - Oracle Cloud Operational
Esther Operational
FAMIS Cloud Operational
MuleSoft Web Service API Operational
OnBase Operational
OwlConnect Operational
Rice Marketplace Operational
Virtual Server Infrastructure Operational
Communication Operational
Cisco VoIP Telephone System and related applications Operational
Emergency Blue Light Phones & Panic Buttons Operational
Rice Emergency System (Everbridge) Operational
Zoom Videoconferencing Operational
Email, Collaboration and Storage Degraded Performance
90 days ago
100.0 % uptime
Today
Cyrus (Campus) Mail System Operational
Exchange Mail and Calendar Operational
Rice Webmail Operational
Proofpoint Protection Operational
Google Gmail Operational
Google Calendar Operational
Google Docs Operational
Google Drive Operational
G Suite for Education Operational
Office 365 Operational
Box Drive Operational
Box Edit / Tools Operational
Box Mobile Operational
Box Web Application Operational
Shared Storage ? Operational
Crashplan Backup Operational
Dropbox Service (Zendto) ? Operational
Mailman ? Operational
90 days ago
100.0 % uptime
Today
Mail Blacklists ? Degraded Performance
90 days ago
100.0 % uptime
Today
Network and Connectivity Operational
Campus Connectivity Operational
Internet Access Operational
TV Services Operational
VPN (Virtual Private Network) Operational
Wireless Operational
Wired Operational
Research Computing Operational
Research Cloud ? Operational
Research Compute ? Operational
Research Storage ? Operational
Secure Research Infrastructure ? Operational
Security Operational
Antivirus Operational
Identity Finder Operational
Teaching and Learning Operational
Canvas Catalog Operational
Canvas Learning Management System Operational
Classroom Systems Operational
CLEAR Operational
Course Video Support Operational
OwlPrinting - Labs, Library Operational
OwlSpace Operational
Rice Online Operational
Subversion Operational
Web and Applications Operational
Cold Fusion Web Applications Operational
Drupal Web Hosting Operational
blogs.rice.edu Operational
docs.rice.edu Operational
kb.rice.edu (KnowledgeBase) Operational
wiki.rice.edu Operational
Static Web Hosting Operational
mynetid.rice.edu ? Operational
grouper.rice.edu ? Operational
Provisioning Services ? Operational
Other Operational
Announcements Operational
Data Center Facilities Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Apr 4, 2020

No incidents reported today.

Apr 3, 2020
EDBI - Tableau Server upgrade
Completed - The scheduled maintenance has been completed.
Apr 3, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 20:01 CDT
Scheduled - EDBI team will be performing Tableau server upgrade on 4/3/2020 from 8:00PM to 10:00PM. During this time period, access to Tableau server will be unavailable. Notification will be sent at completion.
Mar 31, 10:18 CDT
Apr 2, 2020
Duncan College | Network Maintenance
Completed - The scheduled maintenance has been completed.
Apr 2, 08:16 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 08:00 CDT
Scheduled - Network Services will be performing maintenance at Duncan College. This is a redundant unit so users should not be impacted during the maintenance window.
Apr 1, 13:54 CDT
Apr 1, 2020
Wireless Maintenance - Biology, RUMPAC, Kraft Hall and IBC building.
Completed - The scheduled maintenance has been completed.
Apr 1, 22:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 22:00 CDT
Scheduled - We will be undergoing scheduled wireless maintenance affecting Biology, RUMPAC, Kraft Hall and IBC building. Wireless connectivity will be intermittent for the duration of the maintenance.
Apr 1, 13:53 CDT
Wired and Wireless Maintenance - Lovett Hall and Jones College South.
Completed - The scheduled maintenance has been completed.
Apr 1, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 19:01 CDT
Scheduled - We will be undergoing scheduled wired and wireless maintenance affecting Lovett Hall and Jones College South. Wired and Wireless connectivity will be intermittent for the duration of the maintenance.
Apr 1, 17:35 CDT
Investigating loss of network services in Duncan, Lovett, Baker College
Resolved - This incident has been resolved.
Apr 1, 16:05 CDT
Monitoring - Due to power loss on campus. Services have been restored.
Apr 1, 13:17 CDT
Investigating - We are currently investigating this issue.
Apr 1, 12:53 CDT
Mar 31, 2020
Kaltura Sluggishness
Resolved - This incident has been resolved.
Mar 31, 14:53 CDT
Monitoring - A fix has been implemented by the vendor and we are currently monitoring the system. Status updates will be posted here and status.kaltura.com.
Mar 30, 21:46 CDT
Investigating - We are currently experiencing sluggishness with the Kaltura video system. The vendor is aware of the issue and is currently investigating. Status updates will be posted here and status.kaltura.com.
Mar 30, 17:47 CDT
Mar 29, 2020
E&I - Exchange Cluster Maintenance
Completed - The scheduled maintenance has been completed.
Mar 29, 06:10 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 05:01 CDT
Scheduled - Exchange Cluster Maintenance, Sunday, 3/29/20 from 05:00 to 06:00

OIT will be performing maintenance on the Exchange cluster, to balance
the storage used by several of the Exchange Mailbox Databases.

During the maintenance window; 05:00 to 06:00, Exchange email access
will be unavailable.

No email will be lost during the maintenance. Any incoming email will
be held and delivered at the completion of the maintenance period.

If you have any issues after the maintenance is complete, please log a
Help ticket.
Mar 28, 23:02 CDT
Mar 28, 2020
Campus Voice System Maintenance - MUD CUBE router
Completed - The scheduled maintenance has been completed.
Mar 28, 06:59 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 06:00 CDT
Scheduled - OIT Networking will be performing a software upgrade on the Cisco Voice System CUBE router at MUD. These are redundant units so there should not be a loss of connectivity for calling into and outside of Rice during the maintenance window.

If you have any questions about the maintenance please contact the OIT Help Desk: https://help.rice.edu.
Mar 27, 11:27 CDT
OwlConnect - system maintenance
Completed - The scheduled maintenance has been completed.
Mar 28, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 20:01 CDT
Scheduled - We will be undergoing systems maintenance during this time.
Application may not be available during the maintenance window.
It is recommended that users avoid using the application during this time.
Mar 23, 18:35 CDT
Mar 26, 2020
Kaltura Access Issues
Resolved - This incident has been resolved.
Mar 26, 16:51 CDT
Monitoring - A fix has been implemented by the vendor and we are currently monitoring the system.
Mar 26, 15:41 CDT
Investigating - We are currently experiencing issues with connecting to the Kaltura video system. The vendor is aware of the issue and is currently investigating. Status updates will be posted here and status.kaltura.com.
Mar 26, 15:24 CDT
Mar 25, 2020
Anderson Biology 3rd floor network switches are offline
Resolved - This incident has been resolved.
Mar 25, 15:40 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 10:50 CDT
Update - We are continuing to work on a fix for this issue.
Mar 24, 10:47 CDT
Identified - The issue has been identified and a fix is being implemented.
Mar 24, 10:46 CDT
Investigating - We are currently investigating this issue
Mar 24, 09:59 CDT
Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020
E&I - Exchange Cluster Maintenance
Completed - The scheduled maintenance has been completed.
Mar 21, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 08:00 CDT
Scheduled - OIT will be performing Exchange 2016 Cluster Maintenance on Sat.; 3/21/2020 from 08:00 to 20:00

During this time period, access to Exchange Email and Calendaring functions will continue to be available at
https://exchange.rice.edu/owa

Status Checkpoint updates will be posted during the maintenance window.
Mar 19, 10:03 CDT
Storage System Maintenance
Completed - The scheduled maintenance has been completed.
Mar 21, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 08:00 CDT
Scheduled - We will be doing maintenance on storage.rice.edu (individual storage and departmental shared storage).
OIT will perform transitions between redundant services over the maintenance period. The storage service will remain online except for short connection interruptions.
Mar 19, 14:39 CDT
Banner Admin Pages | Maintenance
Completed - The scheduled maintenance has been completed.
Mar 21, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 08:00 CDT
Scheduled - Banner Admin Pages will be unavailable this Saturday, 8 am til noon for upgrades.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu.
Mar 18, 13:50 CDT
Banner Server | Maintenance
Completed - The scheduled maintenance has been completed.
Mar 21, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 20:00 CDT
Scheduled - Services will be unavailable this Friday, 8pm to midnight for routine maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu.
Mar 18, 13:48 CDT
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