OnBase Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 20:00 CST
Scheduled - OIT will be performing scheduled maintenance on OnBase database.

About This Site

Welcome to OIT Status Page at Rice University. If you have any suggestions or don't see an issue posted here, please contact OIT Help Desk.

Accounts and Access Operational
Authentication and Authorization Services   Operational
Directory Services   Operational
Rice ID Card Services   Operational
Administrative and Enterprise Systems Under Maintenance
Ad Astra - Registrar Room Scheduling   Operational
Adobe Sign   Operational
Argos   Operational
Banner - Finance   Operational
Banner - HR   Operational
Banner - Payroll   Operational
Banner - Student   Operational
Bosscars   Operational
Cayuse   Operational
Concur   Operational
Data Warehouse and Business Intelligence Services   Operational
Degree Works   Operational
Edgar   Operational
Esther   Operational
FAMIS Cloud   Operational
MuleSoft Web Service API   Operational
OnBase   Under Maintenance
OwlConnect   Operational
Rice Marketplace   Operational
Virtual Server Infrastructure   Operational
Communication Operational
Cisco VoIP Telephone System and related applications   Operational
Emergency Blue Light Phones & Panic Buttons   Operational
Nortel Telephone System and related applications   Operational
Rice Emergency System (Everbridge)   Operational
Zoom Videoconferencing   Operational
Email, Collaboration and Storage Operational
Cyrus (Campus) Mail System   Operational
Exchange Mail and Calendar   Operational
Rice Webmail   Operational
Proofpoint Protection   Operational
Google Gmail   Operational
Google Calendar   Operational
Google Docs   Operational
Google Drive   Operational
G Suite for Education   Operational
Office 365   Operational
Box Drive   Operational
Box Mobile   Operational
Box Web Application   Operational
Shared Storage   ? Operational
Crashplan Backup   Operational
Dropbox Service (Zendto)   ? Operational
Network and Connectivity Operational
Campus Connectivity   Operational
Internet Access   Operational
TV Services   Operational
VPN (Virtual Private Network)   Operational
Wireless   Operational
Wired   Operational
Research Computing Operational
Research Cloud   ? Operational
Research Compute   ? Operational
Research Storage   ? Operational
Secure Research Infrastructure   ? Operational
Security Operational
Antivirus   Operational
Identity Finder   Operational
Teaching and Learning Operational
Canvas Catalog   Operational
Canvas Learning Management System   Operational
Classroom Systems   Operational
CLEAR   Operational
Course Video Support   Operational
OwlPrinting - Labs, Library   Operational
OwlSpace   Operational
Rice Online   Operational
Subversion   Operational
Web and Applications Operational
Cold Fusion Web Applications   Operational
Drupal Web Hosting   Operational
blogs.rice.edu   Operational
docs.rice.edu   Operational
kb.rice.edu (KnowledgeBase)   Operational
wiki.rice.edu   Operational
Static Web Hosting   Operational
Other Operational
Announcements   Operational
Data Center Facilities   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 17, 2019
jobs.rice.edu - unable to connect to the website
Resolved - This incident has been resolved by the vendor.
Jan 17, 09:15 CST
Monitoring - Users should now be able to connect to jobs.rice.edu website. We will continue to monitor.
Jan 16, 16:22 CST
Investigating - Users are experiencing connecting to the jobs.rice.edu website. The vendor is experiencing issues with the SSL certificate. Some users have reported that they have been successful using Chrome.
Jan 16, 14:59 CST
Jan 16, 2019
OIT Networking - Ricenet2 to Ricenet3 data center server migration
Completed - The scheduled maintenance has been completed.
Jan 16, 23:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 19:00 CST
Scheduled - The following servers network connections will be migrated from ricenet2 to ricenet3.

110999
111000
105811
111203
111076
111077
106498
105808
108507
105891
108522
111068
111028
112198
112197
112213
112288
115241
109528
107750
109603
108077
111015
110284
105770
Jan 14, 15:22 CST
Jan 15, 2019
Canvas Login Blank Screen Issues
Resolved - This incident has been resolved.
Jan 15, 11:39 CST
Monitoring - Some users are experiencing a blank page when they click on the Canvas Login Button that appears to be related to the brief network glitch this morning.  Clearing the cache in the browser resolves the browser issue.
Jan 15, 10:45 CST
Network Disruption
Resolved - All services are restored and stable.
Jan 15, 10:58 CST
Monitoring - We believe we have isolated the network component responsible for the disruption. We have removed it from the network and we are monitoring the situation.
Jan 15, 08:33 CST
Investigating - The network was disrupted this morning causing many services to be unavailable. It appears that all services are currently back on line. The OIT Network team is actively investigating.
Jan 15, 07:30 CST
OIT Networking - JGSB routine maintenance
Completed - The scheduled maintenance has been completed.
Jan 15, 07:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 05:30 CST
Scheduled - OIT networking will be performing routine maintenance on one half of the redundant network routers servicing JGSB.

No services should be impacted.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu
Jan 14, 16:20 CST
Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019
AESS Firewall Maintenance
Completed - The scheduled maintenance has been completed.
Jan 12, 00:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 20:00 CST
Scheduled - AESS PROD firewall will be under maintenance. All services will be unavailable during this time.
Jan 9, 16:33 CST
Jan 11, 2019
Storage system maintenance
Completed - The scheduled maintenance has been completed.
Jan 11, 23:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 22:00 CST
Update - We will be undergoing scheduled maintenance during this time.
Jan 10, 07:38 CST
Scheduled - Storage.rice.edu will be undergoing scheduled maintenance. During this work there will be brief intermittent delays in accessing files
Jan 7, 09:32 CST
DHCP services
Resolved - This issue has been resolved. No customer impact due to redundant system in place.
Jan 11, 17:46 CST
Investigating - One of the redundant DHCP servers is currently off-line. OIT Networking is working with the vendor to diagnose the root cause.
Jan 11, 16:19 CST
Jan 10, 2019
Duo - Degraded Performance
Resolved - This incident has been resolved.
Jan 10, 17:21 CST
Investigating - Duo Security is reporting an elevated level of slow or failed authentication requests. They are continuing to monitor the situation.

https://status.duo.com/
Jan 10, 15:28 CST
Jan 9, 2019
Zoom Meetings - unable to start or join Zoom Meetings
Resolved - Services have now been restored and we are continuing to monitor our systems.
This Zoom service outage was related to an outage of one Zoom's underlying vendors, Amazon Web Services.
Jan 9, 15:17 CST
Update - We are continuing to investigate this issue.
Jan 9, 15:16 CST
Investigating - Zoom is investigating issues with some users who are unable to start or join meetings. More information can be found: https://status.zoom.us/
Jan 9, 12:17 CST
Jan 8, 2019
Box - Disable TLS 1.0 Access
Completed - Cloud Vendor has completed this action as scheduled.
Jan 8, 11:38 CST
Update - Cloud Vendor has completed this action as scheduled.
Jan 8, 11:37 CST
Scheduled - The Box cloud service is ending support for TLS 1.0 on 2018/11/12. If you have not updated your Box apps to to the latest version they will stop working on this date.

If you have any questions about the maintenance please contact the OIT Help Desk: https://help.rice.edu.
Jul 27, 10:38 CDT
Decommissioning of the Former VPN Service
Completed - The scheduled maintenance has been completed.
Jan 8, 10:52 CST
Update - We will be undergoing scheduled maintenance during this time.
Nov 26, 17:18 CST
Scheduled - OIT Networking will decommission the vpn.rice.edu service on November 27, 2018, at 0900. This service has been replaced by connect.rice.edu. For more information, please refer to the Two-factor Authentication (Duo) and VPN article in the Knowledge Base.
Nov 27, 09:00 CST
Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

Jan 5, 2019
Software upgrade on the Cisco VoIP Telephone System
Completed - The scheduled maintenance has been completed.
Jan 5, 05:03 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 01:01 CST
Scheduled - OIT Telecom will be performing a software upgrade on the Cisco Voice System from 1am to 6am on January 5, 2019. The phones will be temporarily out of service for approximately 2-3 minutes during this upgrade while they download and update new firmware.
If you have any questions about the maintenance please contact the OIT Help Desk: https://help.rice.edu.
Jan 4, 11:08 CST
Jan 4, 2019
Onbase Maintenance
Completed - The scheduled maintenance has been completed.
Jan 4, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 18:01 CST
Scheduled - OIT will be performing scheduled maintenance on Onbase.
Jan 4, 16:58 CST
AESS- Esther Server Move
Completed - The scheduled maintenance has been completed.
Jan 4, 20:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 20:00 CST
Scheduled - OIT will be moving Esther services to a new servers during this scheduled maintenance,
Jan 4, 16:56 CST
Planned Network Maintenance - Network Access Control
Completed - The scheduled maintenance has been completed.
Jan 4, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 04:15 CST
Scheduled - OIT Network Services will perform maintenance on the system that controls access to the wired network and VPN. No downtime is expected.
Jan 4, 04:05 CST
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