Rice University Status

Service Under Maintenance

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Welcome to OIT Status Page at Rice University.
Don't see an issue posted here, please contact OIT Help Desk.
For OIT News and Announcements, visit: Rice KnowledgeBase.

Uptime over the past 90 days. View historical uptime.

Accounts and Access Operational

Authentication and Authorization Services Operational

Directory Services Operational

Rice ID Card Services Operational

Administrative and Enterprise Systems Under Maintenance

Ad Astra - Registrar Room Scheduling Operational

Adobe Sign Operational

Argos Operational

Banner - Finance Operational

Banner - HR Operational

Banner - Payroll Operational

Banner - Student Operational

Bosscars Operational

Cayuse Operational

Concur Operational

Data Warehouse and Business Intelligence Services Operational

Degree Works Operational

Edgar Operational

ERP - Oracle Cloud Operational

Esther Operational

FAMIS Cloud Operational

MuleSoft Web Service API Operational

OnBase Operational

OwlConnect Under Maintenance

Rice Marketplace Operational

Virtual Server Infrastructure Operational

Communication Operational

Cisco VoIP Telephone System and related applications Operational

Emergency Blue Light Phones & Panic Buttons Operational

Rice Emergency System (Everbridge) Operational

Zoom Videoconferencing Operational

Email, Collaboration and Storage Operational

90 days ago

100.0 % uptime

Today

Cyrus (Campus) Mail System Operational

Exchange Mail and Calendar Operational

Rice Webmail Operational

Proofpoint Protection Operational

Google Gmail Operational

Google Calendar Operational

Google Docs Operational

Google Drive Operational

G Suite for Education Operational

Office 365 Operational

Box Drive Operational

Box Edit / Tools Operational

Box Mobile Operational

Box Web Application Operational

Shared Storage Operational

Crashplan Backup Operational

Dropbox Service (Zendto) Operational

Mailman Operational

90 days ago

100.0 % uptime

Today

Network and Connectivity Operational

Campus Connectivity Operational

Internet Access Operational

TV Services Operational

VPN (Virtual Private Network) Operational

Wireless Operational

Wired Operational

Research Computing Operational

Research Cloud Operational

Research Compute Operational

Research Storage Operational

Secure Research Infrastructure Operational

Security Operational

Antivirus Operational

Identity Finder Operational

Teaching and Learning Operational

Canvas Catalog Operational

Canvas Learning Management System Operational

Classroom Systems Operational

CLEAR Operational

Course Video Support Operational

OwlPrinting - Labs, Library Operational

OwlSpace Operational

Rice Online Operational

Subversion Operational

Web and Applications Operational

Cold Fusion Web Applications Operational

Drupal Web Hosting Operational

blogs.rice.edu Operational

docs.rice.edu Operational

kb.rice.edu (KnowledgeBase) Operational

wiki.rice.edu Operational

Static Web Hosting Operational

Other Operational

Announcements Operational

Data Center Facilities Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Duo - End of support for Duo Mobile app on older iOS 10 and Android 6 devices Jul 28, 00:00-00:01 CST

Scheduled - Duo will no longer be providing updates to the Duo Mobile app on older Apple (iOS 10 and earlier) and Google (Android 6 and earlier) smartphones. While the app will continue to work you are encouraged to move to a newer OS release. PIN code, SMS and voice options will continue to work for these older devices as well.
May 1, 12:48 CDT

OwlConnect - monthly maintenance Nov 22, 20:00 - Nov 23, 00:00 CST

Update - We will be undergoing scheduled maintenance during this time.
Nov 21, 11:13 CST

Scheduled - We will be undergoing scheduled maintenance during this time. Application servers can reboot any time during the maintenance window. It is recommended that users do not use the application during this time.
Nov 21, 10:57 CST

Esther, Course Catalog, Banner, Edgar WebApps, RiceMarketPlace, BossCars, Degreeworks, and Hyperion - Maintenance Nov 29, 20:00 - Nov 30, 00:00 CST

Esther, Course Catalog, Banner, Edgar WebApps, RiceMarketPlace, BossCars, Degreeworks and Hyperion will be unavailable this Friday, 8pm to midnight for routine maintenance.
Posted on Nov 21, 10:54 CST

Duo - End of availability for Duo Mobile app on older iOS 10 and Android 6 devices Jan 2, 00:00-00:01 CST

Duo will no longer provide the Duo Mobile app on the App Stores for older Apple (iOS 10 and earlier) and Google (Android 6 and earlier) smartphones. While the app will continue to work if you have it already installed, you will no longer be able to download the Duo Mobile app for these older devices. You are encouraged to move to a newer OS release. PIN code, SMS and voice options will continue to work for these older devices.
Posted on May 1, 12:55 CDT

Past Incidents

Nov 22, 2019

No incidents reported today.

Nov 21, 2019

No incidents reported.

Nov 20, 2019

No incidents reported.

Nov 19, 2019

Network Distribution Maintenance | Baker Hall, Brockman Physics, and Dell Butcher

Completed - The scheduled maintenance has been completed.
Nov 19, 21:46 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 20:01 CST

Scheduled - There will be a planned network maintenance on one of the distribution units in each of the following buildings:

Baker Hall
Brockman Physics
Dell Butcher Hall

These are redundant units so there should not be a loss of connectivity during the maintenance window.
Nov 19, 11:11 CST

Partial network outage at Tudor

Resolved - FE&P resolved electrical issue. All previously affected network gear in Tudor back on line and confirmed operational.
Nov 19, 12:34 CST

Investigating - Networking is investigating. FE&P is also dispatching to site for possible electrical issue.
Nov 19, 10:50 CST

Nov 18, 2019

Research Computing - NOTS scratch filesystem outage

Resolved - This incident has been resolved.
Nov 18, 10:17 CST

Investigating - The NOTS scratch filesystem is experiencing an outage.

CRC is working to determine the cause of the outage.

If you have any questions about the outage or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu.
Nov 16, 08:29 CST

Nov 17, 2019

No incidents reported.

Nov 16, 2019

Exchange-D server iDRAC and BIOS updates

Completed - The scheduled maintenance has been completed.
Nov 16, 20:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 08:00 CST

Scheduled - ExchangeD server will be undergoing maintenance at this time. All Exchange services will remain available during maintenance.
Nov 15, 10:52 CST

Nov 15, 2019

Campus DNS Maintenance

Completed - The scheduled maintenance has been completed.
Nov 15, 07:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 06:00 CST

Scheduled - We will be undergoing scheduled maintenance of the Rice DNS server ns1.rice.edu during this time. DNS lookups may be delayed during maintenance.
Nov 14, 20:22 CST

Nov 14, 2019

Network Distribution Maintenance | Baker Hall, Brockman Physics, and Dell Butcher

Completed - The scheduled maintenance has been completed.
Nov 14, 21:44 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 20:00 CST

Nov 13, 2019

Phonoscope IPTV services are down

Resolved - This incident has been resolved.
Nov 13, 14:53 CST

Identified - Phonoscope is experiencing issues within their network that is impacting some IPTV services. This mainly impacts the exercise equipment in the Gibbs Recreation and Wellness Center. A small number of individual deployments on campus are experiencing a loss of service as well.
Nov 13, 11:50 CST

Nov 12, 2019

Network Distribution Maintenance | Herman Brown Hall, Keck Hall, Keith Wiess Geology

Completed - The scheduled maintenance has been completed.
Nov 12, 21:36 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 20:00 CST

Scheduled - There will be a planned network maintenance on one of the distribution units in each of the following buildings:

Herman Brown Hall
Keck Hall
Keith Wiess Geology

These are redundant units so there should not be a loss of connectivity during the maintenance window.
Nov 12, 09:59 CST

Nov 11, 2019

Planned Network Maintenance - Morningside Building

Completed - The scheduled maintenance has been completed.
Nov 11, 06:30 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 06:00 CST

Scheduled - We will be undergoing scheduled maintenance during this time. Users may experience an intermittent connection to the network.
Nov 10, 18:41 CST

Nov 10, 2019

No incidents reported.

Nov 9, 2019

Network Maintenance | Upgrade Route Reflector

Completed - The scheduled maintenance has been completed.
Nov 9, 05:41 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 05:00 CST

Scheduled - Network services has a planned maintenance to upgrade the route reflector in the Mudd building. This is a redundant unit so customers should not experience loss of connectivity during the maintenance window.
Nov 8, 15:05 CST

Nov 8, 2019

Cisco VoIP Server Maintenance

Completed - The scheduled maintenance has been completed.
Nov 8, 23:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 20:00 CST

Scheduled - There will be planned maintenance on several voice servers. These servers are redundant, however
there may me a slight blip(30 seconds) as some of the phones move over to their redundant server. Any calls that are in progress will not be affected.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu.
Nov 7, 14:48 CST

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