All Systems Operational

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Welcome to OIT Status Page at Rice University.
Don't see an issue posted here, please contact OIT Help Desk.
For OIT News and Announcements, visit: Rice KnowledgeBase.

Accounts and Access Operational
Authentication and Authorization Services Operational
Directory Services Operational
Rice ID Card Services Operational
Enterprise Systems Operational
Adobe Sign Operational
Argos Operational
Bosscars Operational
Cayuse Operational
Concur Operational
ERP - Oracle Cloud Operational
TRIRIGA Cloud Operational
OnBase Operational
OwlConnect Operational
iO - Oracle Cloud Operational
Salesforce ? Operational
Banner - Finance Operational
Communication Operational
Cisco VoIP Telephone System and related applications Operational
Emergency Blue Light Phones & Panic Buttons Operational
Rice Emergency System (Everbridge) Operational
Zoom Videoconferencing Operational
Email, Collaboration and Storage Operational
Cyrus (Campus) Mail System Operational
Exchange Mail and Calendar Operational
Rice Webmail Operational
Proofpoint Protection Operational
Google Gmail Operational
Google Calendar Operational
Google Docs Operational
Google Drive Operational
Google Workspace for Education Operational
Office 365 Operational
Box Drive Operational
Box Edit / Tools Operational
Box Mobile Operational
Box Web Application Operational
Shared Storage ? Operational
Crashplan Backup Operational
Dropbox Service (Zendto) ? Operational
Mailman ? Operational
Mail Blacklists ? Operational
DNS Operational
NTP ? Operational
Network and Connectivity Operational
Campus Connectivity Operational
Internet Access Operational
TV Services Operational
VPN (Virtual Private Network) Operational
Wireless Operational
Wired Operational
Research Computing Operational
Research Cloud ? Operational
Research Compute ? Operational
Research Storage ? Operational
Secure Research Infrastructure ? Operational
Security Operational
Antivirus Operational
Identity Finder Operational
External Firewall Operational
Teaching and Learning Operational
Canvas Catalog Operational
Canvas Learning Management System Operational
Classroom Systems Operational
Classroom and Lab Macs ? Operational
CLEAR Operational
Course Video Support Operational
OwlPrinting - Labs, Library Operational
Rice Online Operational
Virtual Desktop ? Operational
Web and Applications Operational
Adobe Creative Cloud Operational
Cold Fusion Web Applications Operational
Drupal Web Hosting Operational
blogs.rice.edu Operational
docs.rice.edu Operational
kb.rice.edu (KnowledgeBase) Operational
wiki.rice.edu Operational
Static Web Hosting Operational
mynetid.rice.edu ? Operational
grouper.rice.edu ? Operational
Provisioning Services ? Operational
Request Tracker ? Operational
Zabbix monitoring Operational
Other Operational
Announcements Operational
Data Center Facilities Operational
Rice Marketplace Operational
Banner - HR Operational
Banner - Payroll Operational
Data Warehouse and Business Intelligence Services Operational
Student Systems Operational
Degree Works Operational
Edgar Operational
Esther Operational
Ad Astra - Registrar Room Scheduling Operational
Banner - Student Operational
MuleSoft Web Service API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Rice Information Security will begin scanning the Staff Wireless networks for systems vulnerabilities to assess the risks of systems with access to Rice internal data and systems resources.
Posted on May 19, 08:24 CDT
OwlConnect - system maintenance May 27, 20:00 - May 28, 00:00 CDT
We will be undergoing systems maintenance during this time.
Application may not be available during the maintenance window.
It is recommended that users avoid using the application during this time.

Posted on May 23, 12:03 CDT
Systems with high and critical vulnerabilities older than 60 days will be quarantined from the Rice network.
Posted on May 19, 17:40 CDT
Past Incidents
May 24, 2022

No incidents reported today.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022
Completed - The scheduled maintenance has been completed.
May 21, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 21:00 CDT
Scheduled - We will be undergoing scheduled maintenance and service will be unavailable during this time.
May 18, 17:04 CDT
Completed - The scheduled maintenance has been completed.
May 21, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 19:00 CDT
Scheduled - There will be planned maintenance on multiple voice servers to update certificates.
There will be a 5 minute interruption of service for Webex Teams calling during this
maintenance window. The VoIP Self Care Portal will not be accessible for a few
minutes as well. There will also be a few minute interruption of service for VoIP
desk phones sometime after 9pm several times. Any calls that are in progress won't
be affected as it will wait for the call to be completed before updating. If you have
any questions about the maintenance or if you experience an unexpected service impact
please contact the OIT Help Desk: https://help.rice.edu.

May 18, 15:49 CDT
May 20, 2022
May 19, 2022
Completed - The scheduled maintenance has been completed.
May 19, 06:08 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 05:30 CDT
Scheduled - Network Services will be performing maintenance on one of the redundant routers in Humanities. Users may experience intermittent network connectivity during the maintenance window. Notice will be sent out after completion.
May 18, 21:18 CDT
May 18, 2022

No incidents reported.

May 17, 2022
Completed - The scheduled maintenance has been completed.
May 17, 14:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 13:01 CDT
Scheduled - Systems with high and critical vulnerabilities older than 60 days will be quarantined from the Rice network.
May 17, 10:11 CDT
Completed - The scheduled maintenance has been completed.
May 17, 05:55 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 05:00 CDT
Scheduled - Network Services will be testing the functionality of remote eduroam with the identity provider as ISE.
May 16, 19:54 CDT
May 16, 2022

No incidents reported.

May 15, 2022
Completed - The scheduled maintenance has been completed.
May 15, 11:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 06:00 CDT
Scheduled - Banner PROD database will be under maintenance during this time and may be unavailable.
May 12, 08:21 CDT
May 14, 2022
Completed - The scheduled maintenance has been completed.
May 14, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 22:01 CDT
Scheduled - Network Services will be performing maintenance on the Border Firewall. Intermittent down time during this window is expected.
May 11, 20:10 CDT
May 13, 2022
Resolved - This incident has been resolved.
May 13, 08:41 CDT
Update - We are continuing to monitor for any further issues.
May 13, 07:43 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 13, 06:41 CDT
Investigating - The campus AP's are not correctly downloading and installing the new wireless code. We will be rolling back the upgrade shortly. Small outage is most likely while the controller roll back code.
May 13, 06:10 CDT
Completed - The scheduled maintenance has been completed.
May 13, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 06:01 CDT
Scheduled - On one of the routers in the Southwest Servery has a failed component. Network services will be performing maintenance on this unit. System is redundant and no impact is expected. Router services Wiess College, Hanszen, Hanszen Magister, Wiess Magister, South Servery, and the tents.
May 11, 14:02 CDT
Completed - The scheduled maintenance has been completed.
May 13, 06:01 CDT
Update - dorm controllers have been completed. Campus controller is taking longer than expected to load to all Ap's continuing to monitor to ensure progress continues.
May 13, 05:43 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 22:01 CDT
Scheduled - We will be upgrading our campus and dorm wireless controller software. Wireless access points will be rebooted in groups throughout the duration of the maintenance window.
May 11, 14:27 CDT
May 12, 2022
Completed - The scheduled maintenance has been completed.
May 12, 22:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 20:00 CDT
Scheduled - Network services will be performing maintenance on two of the gateway routers that service the following buildings: Jones Graduate School, Baker Hall, Space Science, RMC, Herring, Hamman Hall, GRB, Geology, Dell Butcher, Biology, and Alice Pratt Brown.
There is no expected impact to customers.

May 11, 13:56 CDT
Completed - The scheduled maintenance has been completed.
May 12, 07:31 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 05:30 CDT
Scheduled - We will be undergoing scheduled maintenance of the Rice Domain Name System (DNS) servers, which provide *.rice.edu hostname to IP address mappings for network access. No application or service impact is expected.
May 11, 13:53 CDT
May 11, 2022
Resolved - Tableau Server is now available.
May 11, 11:53 CDT
Update - We are continuing to investigate this issue.
May 11, 11:02 CDT
Investigating - We are currently investigating the issue.
May 11, 10:51 CDT
May 10, 2022

No incidents reported.