All Systems Operational

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Welcome to OIT Status Page at Rice University.
Don't see an issue posted here, please contact OIT Help Desk.
For OIT News and Announcements, visit: Rice KnowledgeBase.

Uptime over the past 90 days. View historical uptime.
Accounts and Access Operational
Authentication and Authorization Services Operational
Directory Services Operational
Rice ID Card Services Operational
Administrative and Enterprise Systems Operational
Ad Astra - Registrar Room Scheduling Operational
Adobe Sign Operational
Argos Operational
Banner - Finance Operational
Banner - HR Operational
Banner - Payroll Operational
Banner - Student Operational
Bosscars Operational
Cayuse Operational
Concur Operational
Data Warehouse and Business Intelligence Services Operational
Degree Works Operational
Edgar Operational
ERP - Oracle Cloud Operational
Esther Operational
FAMIS Cloud Operational
MuleSoft Web Service API Operational
OnBase Operational
OwlConnect Operational
Rice Marketplace Operational
Virtual Server Infrastructure Operational
Communication Operational
Cisco VoIP Telephone System and related applications Operational
Emergency Blue Light Phones & Panic Buttons Operational
Rice Emergency System (Everbridge) Operational
Zoom Videoconferencing Operational
Email, Collaboration and Storage Operational
90 days ago
100.0 % uptime
Today
Cyrus (Campus) Mail System Operational
Exchange Mail and Calendar Operational
Rice Webmail Operational
Proofpoint Protection Operational
Google Gmail Operational
Google Calendar Operational
Google Docs Operational
Google Drive Operational
G Suite for Education Operational
Office 365 Operational
Box Drive Operational
Box Edit / Tools Operational
Box Mobile Operational
Box Web Application Operational
Shared Storage ? Operational
Crashplan Backup Operational
Dropbox Service (Zendto) ? Operational
Mailman ? Operational
90 days ago
100.0 % uptime
Today
Network and Connectivity Operational
Campus Connectivity Operational
Internet Access Operational
TV Services Operational
VPN (Virtual Private Network) Operational
Wireless Operational
Wired Operational
Research Computing Operational
Research Cloud ? Operational
Research Compute ? Operational
Research Storage ? Operational
Secure Research Infrastructure ? Operational
Security Operational
Antivirus Operational
Identity Finder Operational
Teaching and Learning Operational
Canvas Catalog Operational
Canvas Learning Management System Operational
Classroom Systems Operational
CLEAR Operational
Course Video Support Operational
OwlPrinting - Labs, Library Operational
OwlSpace Operational
Rice Online Operational
Subversion Operational
Web and Applications Operational
Cold Fusion Web Applications Operational
Drupal Web Hosting Operational
blogs.rice.edu Operational
docs.rice.edu Operational
kb.rice.edu (KnowledgeBase) Operational
wiki.rice.edu Operational
Static Web Hosting Operational
Other Operational
Announcements Operational
Data Center Facilities Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Duo - End of support for Duo Mobile app on older iOS 10 and Android 6 devices Jul 28, 00:00-00:01 CDT
Scheduled - Duo will no longer be providing updates to the Duo Mobile app on older Apple (iOS 10 and earlier) and Google (Android 6 and earlier) smartphones. While the app will continue to work you are encouraged to move to a newer OS release. PIN code, SMS and voice options will continue to work for these older devices as well.
May 1, 12:48 CDT
Planned maintenance on one of the campus ISP link Sep 17, 05:30-06:30 CDT
Network Services will be performing a planned maintenance on one of the campus ISP link. There should be no customer impact due redundant ISP links in place. Notification will be sent at completion.
Posted on Sep 16, 14:22 CDT
Duo - End of availability for Duo Mobile app on older iOS 10 and Android 6 devices Jan 2, 00:00-00:01 CDT
Duo will no longer provide the Duo Mobile app on the App Stores for older Apple (iOS 10 and earlier) and Google (Android 6 and earlier) smartphones. While the app will continue to work if you have it already installed, you will no longer be able to download the Duo Mobile app for these older devices. You are encouraged to move to a newer OS release. PIN code, SMS and voice options will continue to work for these older devices.
Posted on May 1, 12:55 CDT
Past Incidents
Sep 17, 2019

No incidents reported today.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019
Esther, Course Catalog, Banner, Edgar WebApps, RiceMarketPlace, BossCars, Degreeworks, and Hyperion - Maintenance
Completed - The scheduled maintenance has been completed.
Sep 14, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 20:00 CDT
Scheduled - Esther, Course Catalog, Banner, Edgar WebApps, RiceMarketPlace, BossCars, Degreeworks and Hyperion will be unavailable this Friday, 8pm to midnight for routine maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu.
Sep 11, 14:00 CDT
Sep 13, 2019
Network Maintenance | Morningside Office Building
Completed - The scheduled maintenance has been completed.
Sep 13, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 06:00 CDT
Scheduled - There will be a planned network maintenance on one of the redundant fiber links to the Morningside office building. Being that this a redundant link, there should not be loss of connectivity during the maintenance window.
Sep 11, 14:36 CDT
Sep 12, 2019
Distribution Maintenance | mud-109-asr-d-1
Completed - The scheduled maintenance has been completed.
Sep 12, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 20:00 CDT
Scheduled - There will be a planned network maintenance on one of the distribution units that connects to the following buildings:
Mudd
OEDK
Media Center
Track
Cohen House
FE&P
Greenbriar
Hamman Hall
Housing and Dining
Herzstein
Huff House
Jones College Magister House
Lovett College
Lovett College Magister House
Lovett Hall
Mech Lab
Alice Pratt Brown
Baseball Stadium
Moody
Tennis Courts
Will Rice Magister House
Cox
Morningside

This is a redundant unit so there should not be a loss of connectivity during the maintenance window.
Sep 11, 14:38 CDT
BOX services are unavailable
Resolved - The BOX team is now seeing healthy metrics with the API events endpoint which brings all Box Services back to an operational state. We will continue to monitor site metrics and will provide updates if necessary.
Time posted
Sep 12, 15:04 CDT
Sep 12, 17:04 CDT
Update - Identified - We have observed a long period of recovery across most of the Box Service. We are still investigating intermittent errors with our API Events endpoint that may also have limited downstream impact to both Box Sync and Box Drive. Impact to Box Sync and Box Drive may be observed as delays in receiving updates.
Sep 12, 2:06 CDT
Sep 12, 14:16 CDT
Monitoring - Update - Recovery is ongoing. All indicators point towards remediation. We will continue to provide updates on an hourly basis or as information becomes available.
Sep 12, 11:03 PDT
Update - We are seeing continued recovery of Box Services. Our teams are continuing to run checks across the site to ensure full remediation.
Sep 12, 10:34 PDT
Update - We are starting to see recovery of Box Services including the ability to access the Box web application, Box Sync, Box Drive, Box mobile application and API. Our teams remain actively engaged to validate full remediation.
Sep 12, 10:16 PDT
Sep 12, 13:06 CDT
Investigating - Notice from BOX
Investigating - We are currently investigating an issue with Box services. We will provide more information as it becomes available.
Sep 12, 09:04 PDT
Sep 12, 11:12 CDT
Network Maintenance | Moody Building
Completed - The scheduled maintenance has been completed.
Sep 12, 06:16 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 06:01 CDT
Scheduled - There will be planned network maintenance on the Fiber link between the Mudd building and Moody. During this time, there will be a brief outage on network connectivity for the first floor at Moody.
Sep 11, 14:34 CDT
Sep 11, 2019
Planned maintenance on one of the campus ISP link
Completed - The scheduled maintenance has been completed.
Sep 11, 20:25 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 20:01 CDT
Scheduled - Network Services will be performing a planned maintenance on one of the campus ISP link. There should be no customer impact due redundant ISP links in place. Notification will be sent at completion.
Sep 11, 13:56 CDT
Primary Data Center Network Issue
Resolved - This incident has been resolved.
Sep 11, 14:37 CDT
Update - We are continuing to monitor for any further issues.
Sep 11, 11:14 CDT
Monitoring - The failed network hardware has been replaced. We are continuing to monitor.

If you experience an unexpected service impact please contact the OIT Help Desk at helpdesk@rice.edu
Sep 11, 11:14 CDT
Investigating - We are currently investigating this issue. It appears the device that provides primary connectivity to devices in racks AB 11-13 is having connectivity issues.
Sep 11, 09:12 CDT
Plotter 6 is not available. .
Resolved - Plotter 6 maintenance has been completed and operational.
Sep 11, 13:41 CDT
Identified - Plotter 6 is located in the Mudd Building is out of service. The vendor has been notified.
Sep 10, 17:25 CDT
Argos and Degreeworks unavailable.
Resolved - This incident has been resolved.
Sep 11, 11:12 CDT
Investigating - Due to a networking issue, these services are currently unavailable. We are working with the networking team to resolve.
Sep 11, 10:34 CDT
Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019
Exchange - issues connecting to OWA url for login
Resolved - The fix implemented 9/4/19 about 19:45 seems to have resolved the issue with OWA. Resolving this incident.

Anyone experiencing an issue with OWA after this time, please log a ticket by sending email to "help@rice.edu" or call the Help Desk at 713.348.4357.
Sep 5, 15:08 CDT
Update - We completed some system changes tonight; 9/4/19 at approximately 19:45.

Testing for several users shows that the issue is Resolved. If your issue is still not resolved, please update any problem ticket, or contact the Help Desk at 713.348.4357 to let us know you are still experiencing the issue.

We will continue to monitor the situation.
Sep 4, 19:50 CDT
Update - We are continuing to monitor for issues. Please log a ticket at help.rice.edu or call 713.348.4357 if you are continuing to experience issues.
Sep 3, 09:40 CDT
Monitoring - A fix was implemented and we believe the issue is resolved. Users should restart all their browsers and attempt to access exchange.rice.edu again.
We will continue to monitor the situation
Sep 3, 09:37 CDT
Identified - Some users are seeing the error "exchange.rice.edu Too many redirects" when attempting to login via browser to URL: exchange.rice.edu/owa

Problem has been reported, and support is investigating.

Workaround:
Users can access Exchange accounts directly using their Outlook 2016 app.
Aug 30, 15:14 CDT
Adobe Creative Cloud - issues with access to Document Cloud & Fonts
Resolved - Adobe Enterprise Support has resolved the bug issue that affected Online services such as Document Cloud, Fonts, etc.
Sep 5, 13:28 CDT
Identified - An issue has been identified for Adobe Creative Cloud EnterpriseID accounts. These users are unable to access Document Cloud and Fonts. Adobe has identified this as a bug and is currently working towards a solution.
Sep 5, 10:25 CDT
Network Maintenance | Morningside Office Building
Completed - The scheduled maintenance has been completed.
Sep 5, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 06:00 CDT
Scheduled - There will be a planned network maintenance on one of the redundant fiber links to the Morningside office building. Being that this a redundant link there should not be loss of connectivity during the maintenance window.
Aug 30, 13:34 CDT
Sep 4, 2019
Distribution Maintenance | mud-109-asr-d-1
Completed - The scheduled maintenance has been completed.
Sep 4, 19:47 CDT
Scheduled - There will be a planned network maintenance on one of the distribution units that connects to the following buildings:
Mudd
OEDK
Media Center
Track
Cohen House
FE&P
Greenbriar
Hamman Hall
Housing and Dining
Herzstein
Huff House
Jones College Magister House
Lovett College
Lovett College Magister House
Lovett Hall
Mech Lab
Alice Pratt Brown
Baseball Stadium
Moody
Tennis Courts
Will Rice Magister House
Cox
Morningside

This is a redundant unit so there should not be a loss of connectivity during the maintenance window.
Sep 4, 15:19 CDT
Sep 3, 2019
Planned maintenance on SETG ISP link
Completed - The scheduled maintenance has been completed.
Sep 3, 19:13 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 19:00 CDT
Scheduled - SETG will be performing a planned maintenance on one of the campus ISP link. There should be no customer impact due redundant ISP links in place. Notification will be sent at completion.
Sep 3, 10:12 CDT
Research Computing - NOTS maintenance
Completed - The scheduled maintenance has been completed.
Sep 3, 17:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 08:00 CDT
Scheduled - CRC will be performing scheduled maintenance on the NOTS cluster to upgrade the network infrastructure.

A scheduler hold will be placed on NOTS and the cluster will be unavailable during the maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu.
Aug 26, 14:38 CDT
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