Loss of network services in the south colleges
Update - All network services have been restored in the following colleges: Baker, Lovett, Will Rice, and Sid Rich.

Power is still out in Hanzen College and the Housing & Dining office.
Jul 15, 17:07 CDT
Identified - This is due to a loss of power.
Jul 15, 12:19 CDT
Investigating - We are currently investigating this issue.
Jul 15, 12:14 CDT
RDF - Degraded service
Investigating - The research data facility RDF is experiencing degraded service.

Enterprise Infrastructure is working to determine the cause of the service degradation.

If you have any questions about the service degradation or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu.
Jun 10, 13:52 CDT

About This Site

Welcome to OIT Status Page at Rice University.
Don't see an issue posted here, please contact OIT Help Desk.
For OIT News and Announcements, visit: Rice KnowledgeBase.

Uptime over the past 90 days. View historical uptime.
Accounts and Access Operational
Authentication and Authorization Services Operational
Directory Services Operational
Rice ID Card Services Operational
Enterprise Systems Operational
Ad Astra - Registrar Room Scheduling Operational
Adobe Sign Operational
Argos Operational
Banner - Finance Operational
Banner - HR Operational
Banner - Payroll Operational
Banner - Student Operational
Bosscars Operational
Cayuse Operational
Concur Operational
Data Warehouse and Business Intelligence Services Operational
Degree Works Operational
Edgar Operational
ERP - Oracle Cloud Operational
Esther Operational
FAMIS Cloud Operational
MuleSoft Web Service API Operational
OnBase Operational
OwlConnect Operational
Rice Marketplace Operational
Virtual Server Infrastructure Operational
Communication Operational
Cisco VoIP Telephone System and related applications Operational
Emergency Blue Light Phones & Panic Buttons Operational
Rice Emergency System (Everbridge) Operational
Zoom Videoconferencing Operational
Email, Collaboration and Storage Operational
90 days ago
100.0 % uptime
Today
Cyrus (Campus) Mail System Operational
Exchange Mail and Calendar Operational
Rice Webmail Operational
Proofpoint Protection Operational
Google Gmail Operational
Google Calendar Operational
Google Docs Operational
Google Drive Operational
G Suite for Education Operational
Office 365 Operational
Box Drive Operational
Box Edit / Tools Operational
Box Mobile Operational
Box Web Application Operational
Shared Storage ? Operational
Crashplan Backup Operational
Dropbox Service (Zendto) ? Operational
Mailman ? Operational
90 days ago
100.0 % uptime
Today
Mail Blacklists ? Operational
90 days ago
100.0 % uptime
Today
DNS Operational
90 days ago
100.0 % uptime
Today
Network and Connectivity Partial Outage
Campus Connectivity Operational
Internet Access Operational
TV Services Operational
VPN (Virtual Private Network) Operational
Wireless Partial Outage
Wired Partial Outage
Research Computing Operational
Research Cloud ? Operational
Research Compute ? Operational
Research Storage ? Operational
Secure Research Infrastructure ? Operational
Security Operational
90 days ago
100.0 % uptime
Today
Antivirus Operational
Identity Finder Operational
External Firewall Operational
90 days ago
100.0 % uptime
Today
Teaching and Learning Operational
Canvas Catalog Operational
Canvas Learning Management System Operational
Classroom Systems Operational
CLEAR Operational
Course Video Support Operational
OwlPrinting - Labs, Library Operational
OwlSpace Operational
Rice Online Operational
Subversion Operational
Web and Applications Operational
90 days ago
100.0 % uptime
Today
Cold Fusion Web Applications Operational
Drupal Web Hosting Operational
blogs.rice.edu Operational
docs.rice.edu Operational
kb.rice.edu (KnowledgeBase) Operational
wiki.rice.edu Operational
Static Web Hosting Operational
mynetid.rice.edu ? Operational
grouper.rice.edu ? Operational
Provisioning Services ? Operational
Request Tracker ? Operational
90 days ago
100.0 % uptime
Today
Other Operational
Announcements Operational
Data Center Facilities Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Firewall Migration Jul 17, 20:00 - Jul 18, 00:00 CDT
We will be migrating the current access controls protecting Enterprise System services to a new firewall at 8 PM. We are expecting a 1 hour outage of services during this process.

This scheduled maintenance affected: Enterprise Systems (Argos, Banner - Finance, Banner - HR, Banner - Payroll, Banner - Student, Bosscars, Degree Works, Edgar, Esther).
Posted on Jul 14, 10:28 CDT
OwlConnect - system maintenance Jul 17, 20:00 - Jul 18, 00:00 CDT
We will be undergoing systems maintenance during this time.
Application may not be available during the maintenance window.
It is recommended that users avoid using the application during this time.
Posted on Jul 14, 10:20 CDT
Central Mail System Maintenance Jul 18, 06:00-10:00 CDT
The Central Email System will be undergoing maintenance during this period. Any incoming Email will be held and delivered at its completion. Please refrain from using Email during this maintenance period until you see that the updates have been completed on the Rice ID Status page: https://status.rice.edu.

If you have questions about the change or you experience problems after the maintenance has been completed, please contact the Help Desk, email: helpdesk@rice.edu or call: 713-348-4357.
Posted on Jul 13, 12:44 CDT
Wireless Maintenance Jul 27, 18:00-19:00 CDT
During the maintenance, RADIUS and the wireless certificate will be updated. You may be prompted to re-trust the certificate (radius.rice.edu) on your device when it establishes a connection after this change occurs.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu.
Posted on Jul 6, 15:28 CDT
Past Incidents
Jul 16, 2020

No incidents reported today.

Jul 15, 2020
Degree Works currently experiencing issues
Resolved - This incident has been resolved.
Jul 15, 16:12 CDT
Update - Degree Works is now back online. Thank you for your patience.
Jul 15, 16:12 CDT
Investigating - Sorry for the inconvenience. We are currently investigating this issue.
Jul 15, 15:59 CDT
Jul 14, 2020
Wireless Maintenance - Baker, Hanszen, Lovett, Martel, Jones and Brown College.
Completed - The scheduled maintenance has been completed.
Jul 14, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 06:00 CDT
Scheduled - We will be undergoing scheduled wireless maintenance affecting Baker, Hanszen, Lovett, Martel, Jones and Brown College. Wireless connectivity will be intermittent for the duration of the maintenance.
Jul 13, 12:52 CDT
Jul 13, 2020

No incidents reported.

Jul 12, 2020

No incidents reported.

Jul 11, 2020
E&I - Exchange Cluster Maintenance
Completed - The scheduled maintenance has been completed.
Jul 11, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 08:00 CDT
Scheduled - OIT will be performing Exchange 2016 Cluster Maintenance on 7/11/2020 from 08:00 to 20:00

During this time period, access to Exchange Email and Calendaring functions will be available at
https://exchange.rice.edu/owa

Status Checkpoint updates will be posted during the maintenance window.
Jul 10, 09:55 CDT
Cisco Unity Connection(Voicemail) Software Upgrade
Completed - The scheduled maintenance has been completed.
Jul 11, 14:54 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 07:02 CDT
Scheduled - There will be a planned software upgrade of the Campus Voicemail System. These are redundant servers so there should not be loss of voicemail service during this upgrade.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu.
Jul 10, 11:43 CDT
Central Mail System Maintenance
Completed - The scheduled maintenance has been completed.
Jul 11, 10:00 CDT
Verifying - The Central Email System maintenance has been completed and the Email system is back on-line. We are monitoring for any problems. If you have questions about the change or you experience problems, please contact the Help Desk: helpdesk@rice.edu or 713-348-4357.

Regards,
Kenneth Marshall, PhD
--
Mgr./Middleware, Development and Integration
Rice University Office of Information Technology
ktm@rice.edu / 713-348-5294
Jul 11, 06:20 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 06:00 CDT
Scheduled - The Central Email System will be undergoing maintenance during this period. Any incoming Email will be held and delivered at its completion. Please refrain from using Email during this maintenance period until you see that the updates have been completed on the Rice ID Status page: https://status.rice.edu.

If you have questions about the change or you experience problems after the maintenance has
+been completed, please contact the Help Desk, email: helpdesk@rice.edu or call:
+713-348-4357.
Jul 8, 17:20 CDT
Jul 10, 2020
Campus Application Delivery Controller (ADC) Maintenance
Completed - The scheduled maintenance has been completed.
Jul 10, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 06:00 CDT
Scheduled - Vendor recommended security updates will be applied to the campus ADCs, which among other services provide load balancing for the Rice mail system and various websites.. No application or service impact is expected.
Jul 9, 09:42 CDT
Jul 9, 2020

No incidents reported.

Jul 8, 2020
IBC connectivity to campus
Resolved - This incident has been resolved.
Jul 8, 17:56 CDT
Monitoring - The AT&T circuit that connects the IBC bank building to campus reset at 4:00 pm. Service was restored at 4:05. Network Services is migrating this circuit to another provider(CenturyLink) tomorrow morning shortly after 9:30 am.
Jul 8, 16:22 CDT
ORION - Maintenance
Completed - The scheduled maintenance has been completed.
Jul 8, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 09:00 CDT
Scheduled - Partial Impact

CRC will be performing scheduled maintenance on the research cloud infrastructure ORION.

ORION will be partially available and all user VMs on the impacted equipment will be coordinated/suspended during the maintenance window.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu.
Jun 30, 10:55 CDT
Jul 7, 2020

No incidents reported.

Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020
CEHI / UDP - Loss of connectivity
Resolved - Connection to CEHI / UDP services were unreachable. We have identified and corrected the cause for the outage. We will continue to monitor the situation.
Jul 2, 12:30 CDT
Wireless Maintenance - Will Rice College and Wiess College
Completed - The scheduled maintenance has been completed.
Jul 2, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 06:00 CDT
Scheduled - We will be undergoing scheduled wireless maintenance affecting Will Rice College and Wiess College. Wireless connectivity will be intermittent for the duration of the maintenance.
Jul 1, 16:32 CDT
Network Maintenance | Mudd Building
Completed - The scheduled maintenance has been completed.
Jul 2, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 05:30 CDT
Scheduled - Network services will be performing maintenance on three of the access switches in the Mudd building. During this time, there will be intermittent network connectivity.

Notice will be sent out after completion.
Jul 1, 13:48 CDT
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