Monitoring - A fix has been implemented and we are monitoring the results.
Mar 18, 2024 - 11:56 CDT
Identified - The issue has been identified and a fix is being implemented.
Mar 18, 2024 - 10:58 CDT
Investigating - OIT is investigating network disruptions at BRC, including issues with some 10th floor card readers, and inability to access Rice internal websites.
Mar 18, 2024 - 09:56 CDT
Update - Houston Metro communicated today that due to the nature of the work being performed by the City of Houston, fiber repairs would not be able to be completed for at least three months.
Feb 23, 2024 - 15:14 CST
Update - We have confirmation that the work being performed at University Boulevard and Main Street by the City of Houston is the cause of this fiber break. This was confirmed by Houston Metro this morning. Houston Metro will wait for the City of Houston to fix its broken water main before repairing the fiber. This may take up to a week to resolve.
Feb 13, 2024 - 12:00 CST
Identified - Break identified at Main and University. Houston Metro will dispatch technicians tomorrow morning.
Feb 12, 2024 - 17:33 CST
Update - We are continuing to investigate this issue.
Feb 12, 2024 - 16:22 CST
Investigating - Currently investigating possible fiber cut. No service impact at the moment due to redundancies in place. Potentially due to work outside of BRC done by City of Houston.
Feb 12, 2024 - 15:10 CST

About This Site

Welcome to OIT Status Page at Rice University.
Don't see an issue posted here, please contact OIT Help Desk.
For OIT News and Announcements, visit: Rice KnowledgeBase.

Accounts and Access Operational
Authentication and Authorization Services Operational
Directory Services Operational
Rice ID Card Services Operational
Enterprise Systems Operational
Adobe Sign Operational
Cayuse Operational
Concur Operational
TRIRIGA Cloud Operational
OnBase Operational
OwlConnect Operational
iO - Oracle Cloud Operational
Salesforce ? Operational
Communication Operational
Cisco VoIP Telephone System and related applications Operational
Emergency Blue Light Phones & Panic Buttons Operational
Rice Emergency System (Everbridge) Operational
Zoom Videoconferencing Operational
Email, Collaboration and Storage Operational
Cyrus (Campus) Mail System Operational
Exchange Mail and Calendar Operational
Rice Webmail Operational
Proofpoint Protection Operational
Google Gmail Operational
Google Calendar Operational
Google Docs Operational
Google Drive Operational
Google Workspace for Education Operational
Office 365 Operational
Box Drive Operational
Box Edit / Tools Operational
Box Mobile Operational
Box Web Application Operational
Shared Storage ? Operational
Crashplan Backup Operational
Dropbox Service (Zendto) ? Operational
Mailman ? Operational
Mail Blacklists ? Operational
DNS Operational
NTP ? Operational
Network and Connectivity Partial Outage
Campus Connectivity Operational
Internet Access Partial Outage
TV Services Operational
VPN (Virtual Private Network) Operational
Wireless Partial Outage
Wired Partial Outage
External Firewall Operational
Research Computing Operational
Research Cloud ? Operational
Research Compute ? Operational
Research Storage ? Operational
Secure Research Infrastructure ? Operational
Security Operational
Antivirus Operational
Identity Finder Operational
Teaching and Learning Operational
Canvas Catalog Operational
Canvas Learning Management System Operational
Classroom Systems Operational
Classroom and Lab Macs ? Operational
CLEAR Operational
Course Video Support Operational
OwlPrinting - Labs, Library Operational
Rice Online Operational
Virtual Desktop ? Operational
Web and Applications Operational
Adobe Creative Cloud Operational
Cold Fusion Web Applications Operational
Drupal Web Hosting Operational
blogs.rice.edu Operational
docs.rice.edu Operational
kb.rice.edu (KnowledgeBase) Operational
wiki.rice.edu Operational
Static Web Hosting Operational
mynetid.rice.edu ? Operational
grouper.rice.edu ? Operational
Provisioning Services ? Operational
Request Tracker ? Operational
Zabbix monitoring Operational
Python web applications Operational
Events calendar ? Operational
Other Operational
Announcements Operational
Data Center Facilities Operational
Rice Marketplace Operational
Banner - HR Operational
Banner - Payroll Operational
Data Warehouse and Business Intelligence Services Operational
Banner - Finance Operational
MuleSoft Web Service API Operational
Student Systems Operational
Degree Works Operational
Edgar Operational
Esther Operational
Ad Astra - Registrar Room Scheduling Operational
Banner - Student Operational
Argos Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

Unresolved incidents: Networking Issues at BRC, Investigating possible Fiber Cut between BRC and Primary Data Center.

Mar 17, 2024
Completed - The scheduled maintenance has been completed.
Mar 17, 01:30 CDT
Update - The power portion of our work is complete. Border failover testing in progress.
Mar 16, 23:22 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 22:00 CDT
Scheduled - We will be undergoing scheduled maintenance during this time. You may notice increased latency.
Mar 15, 08:48 CDT
Completed - The scheduled maintenance has been completed.
Mar 17, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 12:30 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 13, 17:29 CDT
Mar 16, 2024
Completed - The scheduled maintenance has been completed.
Mar 16, 21:44 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 21:30 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 16, 12:17 CDT
Completed - The scheduled maintenance has been completed.
Mar 16, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 21:00 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 13, 17:29 CDT
Mar 15, 2024
Resolved - The access switch was upgraded to a newer firmware that addresses the bug of the switch not coming back after a power outage.
Mar 15, 23:05 CDT
Update - We are continuing to investigate this issue.
Mar 15, 23:03 CDT
Update - Power has been restored, but one of the network devices did not recover and is still down. A network technician is being dispatched to resolve the issue.
Mar 15, 20:58 CDT
Update - We are continuing to investigate this issue.
Mar 15, 17:45 CDT
Investigating - Facilities is currently investigating the loss of power in certain areas at the stadium, which led to the loss of network connectivity.
Mar 15, 17:45 CDT
Mar 14, 2024
Completed - The scheduled maintenance has been completed.
Mar 14, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 19:00 CDT
Scheduled - Network Services will be upgrading the following distributions:ibc-300b-d-1, TheION-gw1 . Notice will be sent out after completion.
Mar 13, 13:54 CDT
Mar 13, 2024
Completed - The scheduled maintenance has been completed.
Mar 13, 21:00 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 13, 20:04 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 19:00 CDT
Scheduled - Network Services will be upgrading the following campus distributions: West-GW2, West-GW1, East-GW1, Ring-GW2, Ring-GW1, rva-1st-d-2, rva-1st-d-1. Those units are redundant, so there should be minimal impact. Notice will be sent out after completion.
Mar 13, 13:50 CDT
Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024
Completed - The scheduled maintenance has been completed.
Mar 10, 00:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 22:00 CST
Scheduled - Network Services will be performing maintenance on the internet border. This work will not begin until the Rice Owls basketball game has concluded. No downtime is expected.
Mar 9, 08:05 CST
Mar 9, 2024
Completed - The scheduled maintenance has been completed.
Mar 9, 11:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 07:00 CST
Scheduled - Degree works server OS upgrade.
Mar 9, 00:19 CST
Completed - The scheduled maintenance has been completed.
Mar 9, 07:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 22:00 CST
Scheduled - We will be performing maintenance on the Rice Internet border. Connectivity may be interrupted or intermittent. Updates will be provided as milestones are reached.
Feb 28, 15:29 CST
Completed - The scheduled maintenance has been completed.
Mar 9, 05:45 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 23:45 CST
Scheduled - Network Services will be performing a software upgrade on the Campus and Residential Housing wireless controllers. During the maintenance window, there will be intermittent wireless network connectivity. Notice will be sent out after the maintenance is complete.
Mar 8, 09:28 CST
Mar 8, 2024
Mar 7, 2024
Resolved - This incident has been resolved.
Mar 7, 10:51 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 7, 09:30 CST
Investigating - We are investigating this issue
Mar 7, 09:01 CST
Mar 6, 2024
Completed - The scheduled maintenance has been completed.
Mar 6, 20:47 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 20:00 CST
Scheduled - Network Services will be upgrading one of the campus distributions to address a bug. This unit is redundant so there should be minimal impact. Notice will be sent out after completion.
Mar 6, 13:51 CST
Mar 5, 2024
Resolved - This incident has been resolved.
Mar 5, 00:52 CST
Investigating - We are currently investigating this issue.
Mar 4, 22:42 CST