Rice University Status

All Systems Operational

About This Site

Welcome to OIT Status Page at Rice University.
Don't see an issue posted here, please contact OIT Help Desk.
For OIT News and Announcements, visit: Rice KnowledgeBase.

Accounts and Access Operational

Authentication and Authorization Services Operational

Directory Services Operational

Rice ID Card Services Operational

Enterprise Systems Operational

Ad Astra - Registrar Room Scheduling Operational

Adobe Sign Operational

Argos Operational

Banner - Finance Operational

Banner - HR Operational

Banner - Payroll Operational

Banner - Student Operational

Bosscars Operational

Cayuse Operational

Concur Operational

Data Warehouse and Business Intelligence Services Operational

Degree Works Operational

Edgar Operational

ERP - Oracle Cloud Operational

Esther Operational

TRIRIGA Cloud Operational

MuleSoft Web Service API Operational

OnBase Operational

OwlConnect Operational

Rice Marketplace Operational

E-Invoice Operational

Communication Operational

Cisco VoIP Telephone System and related applications Operational

Emergency Blue Light Phones & Panic Buttons Operational

Rice Emergency System (Everbridge) Operational

Zoom Videoconferencing Operational

Email, Collaboration and Storage Operational

Cyrus (Campus) Mail System Operational

Exchange Mail and Calendar Operational

Rice Webmail Operational

Proofpoint Protection Operational

Google Gmail Operational

Google Calendar Operational

Google Docs Operational

Google Drive Operational

Google Workspace for Education Operational

Office 365 Operational

Box Drive Operational

Box Edit / Tools Operational

Box Mobile Operational

Box Web Application Operational

Shared Storage Operational

Crashplan Backup Operational

Dropbox Service (Zendto) Operational

Mailman Operational

Mail Blacklists Operational

DNS Operational

NTP Operational

Network and Connectivity Operational

Campus Connectivity Operational

Internet Access Operational

TV Services Operational

VPN (Virtual Private Network) Operational

Wireless Operational

Wired Operational

Research Computing Operational

Research Cloud Operational

Research Compute Operational

Research Storage Operational

Secure Research Infrastructure Operational

Security Operational

Antivirus Operational

Identity Finder Operational

External Firewall Operational

Teaching and Learning Operational

Canvas Catalog Operational

Canvas Learning Management System Operational

Classroom Systems Operational

CLEAR Operational

Course Video Support Operational

OwlPrinting - Labs, Library Operational

Rice Online Operational

Virtual Desktop Operational

Web and Applications Operational

Adobe Creative Cloud Operational

Cold Fusion Web Applications Operational

Drupal Web Hosting Operational

blogs.rice.edu Operational

docs.rice.edu Operational

kb.rice.edu (KnowledgeBase) Operational

wiki.rice.edu Operational

Static Web Hosting Operational

mynetid.rice.edu Operational

grouper.rice.edu Operational

Provisioning Services Operational

Request Tracker Operational

Zabbix monitoring Operational

Other Operational

Announcements Operational

Data Center Facilities Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

FireEye Endpoint Agent updates Aug 2, 15:26 - Aug 3, 15:26 CDT

Batch 7 of 15 for FireEye endpoint agents on Windows Workstation machines will begin today at 8:00 am and will continue until 8:00 am tomorrow morning.
Posted on Jul 30, 15:27 CDT

FireEye Endpoint Agent updates (Windows Servers) Aug 3, 08:00 - Aug 4, 08:00 CDT

Batch 1 of 7 for FireEye endpoint agents on Windows Server machines will begin today at 8:00 am and will continue until 8:00 am tomorrow morning.
Posted on Jul 30, 15:57 CDT

Campus Domain Name System (DNS) Maintenance Aug 4, 06:00-08:00 CDT

We will be undergoing scheduled maintenance of the Rice Domain Name System (DNS) servers, which provide *.rice.edu hostname to IP address mappings for network access. No application or service impact is expected.
Posted on Jul 23, 07:36 CDT

FireEye Endpoint Agent updates (Windows Workstations) Aug 4, 08:00 - Aug 5, 08:00 CDT

Batch 8 of 15 FireEye endpoint agents on Windows Workstation machines will begin today at 8:00 am and will continue until 8:00 am tomorrow morning.
Posted on Jul 30, 15:59 CDT

FireEye Endpoint Agent updates (Windows Servers) Aug 5, 08:00 - Aug 6, 08:00 CDT

Batch 2 of 5 FireEye endpoint agents on Windows Server machines will begin today at 8:00 am and will continue until 8:00 am tomorrow morning.
Posted on Jul 30, 16:06 CDT

FireEye Endpoint Agent updates (Windows Workstations) Aug 6, 08:00 - Aug 7, 08:00 CDT

Batch 9 of 15 FireEye endpoint agents on Windows Workstation machines will begin today at 8:00 am and will continue until 8:00 am tomorrow morning.
Posted on Jul 30, 16:07 CDT

Notification: CrashPlan.com Planned Maintenance - 8/7/2021 Aug 7, 11:00-15:00 CDT

Between 11:00 and 15:00 US Central Time (GMT-5) on August, 7 2021 Code42 will be performing system maintenance for all customers who login to CrashPlan from https://crashplan.com/console.

During the maintenance window it will not be possible to perform the following actions:
• Login to the Administration Console
• Register new devices
• Perform web or push restores
• Access API resources for extended admin and reporting functions

Currently registered and authenticated Code42 agents will continue backup, restore, and security event collection operations during the maintenance period.
Posted on Jul 30, 14:53 CDT

Past Incidents

Aug 1, 2021

No incidents reported today.

Jul 31, 2021

Campus Application Delivery Controller (ADC) Maintenance

Completed - The scheduled maintenance has been completed.
Jul 31, 18:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 15:00 CDT

Scheduled - Updates will be applied to the campus ADCs, which among other services provide load balancing for the Rice mail system and various websites. No application or service impact is expected.
Jul 31, 13:15 CDT

Degree Works Database upgrade

Completed - The scheduled maintenance has been completed.
Jul 31, 10:42 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 07:00 CDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 28, 14:29 CDT

Scheduled - Degree Works PROD database will be upgraded and the application may be unavailable.
Jul 28, 14:28 CDT

FireEye Endpoint Agent updates

Completed - The scheduled maintenance has been completed.
Jul 31, 08:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 08:00 CDT

Scheduled - Batch 6 of 15 for FireEye endpoint agents on Windows Workstation machines will begin today at 8:00 am and will continue until 8:00 am tomorrow morning.
Jul 23, 15:45 CDT

Jul 30, 2021

Banner database.

Completed - The scheduled maintenance has been completed.
Jul 30, 22:15 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 20:15 CDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 28, 16:15 CDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 28, 16:14 CDT

Scheduled - Recreate database log file during regular maintenance window.
While we don't expect any service interruption this work may require PROD database restart.
Jul 28, 16:08 CDT

Emergency maintenance will be performed on a single switch in Brian Patterson

Completed - The scheduled maintenance has been completed.
Jul 30, 15:20 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 15:00 CDT

Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 30, 14:57 CDT

Tableau Server Outage

Resolved - This incident has been resolved.
Jul 30, 10:51 CDT

Update - We are continuing to investigate this issue.
Jul 30, 10:51 CDT

Investigating - We are currently investigating this issue.
Jul 30, 10:47 CDT

Wireless Maintenance | Moody Center for the Arts

Completed - The scheduled maintenance has been completed.
Jul 30, 08:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 06:00 CDT

Scheduled - Network services will be performing wireless maintenance in Moody Center for the Arts. During the maintenance window, there will be intermittent wireless network connectivity in the building. Notice will be sent out after the maintenance is complete.
Jul 29, 19:53 CDT

Jul 29, 2021

Network Outage

Resolved - The defective hardware has been replaced. Internet services are behaving as expected.
Jul 29, 08:47 CDT

Update - We will be replacing a failed component in the network border on Wednesday 7/28 at 23:59. Internet connectivity may be intermittent during the scheduled maintenance window.
Jul 27, 16:25 CDT

Update - Internet services are currently stable. Network Services will be monitoring closely. Replacement hardware is in route. We will be making a change tomorrow night at 10:00 to improve stability.
Jul 23, 19:26 CDT

Monitoring - Temporary work around due to hardware failure has been implemented and routing protocols have converged. Continued investigation is ongoing
Jul 23, 15:11 CDT

Identified - Identified Hardware failure Vendor support is engaged.
Jul 23, 14:41 CDT

Investigating - We are experiencing an issue with External connectivity to the campus and are currently investigating.
Jul 23, 13:59 CDT

Wireless Maintenance | James A. Baker Hall

Completed - The scheduled maintenance has been completed.
Jul 29, 08:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 06:00 CDT

Scheduled - Network services will be performing wireless maintenance in James A. Baker Hall. During the maintenance window, there will be intermittent wireless network connectivity in the building. Notice will be sent out after the maintenance is complete.
Jul 28, 17:13 CDT

FireEye Endpoint Agent updates

Completed - The scheduled maintenance has been completed.
Jul 29, 08:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 08:00 CDT

Scheduled - Batch 4 of 15 for FireEye endpoint agents on Windows Workstation machines will begin today at 8:00 am and will continue until 8:00 am tomorrow morning.
Jul 23, 15:45 CDT

Internet Border Maintenance

Completed - The scheduled maintenance has been completed.
Jul 29, 02:59 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 23:59 CDT

Scheduled - Connectivity to the Internet may be intermittent during this window.
Jul 27, 16:23 CDT

Jul 28, 2021

Campus Application Delivery Controller (ADC) Maintenance

Completed - The scheduled maintenance has been completed.
Jul 28, 08:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 06:00 CDT

Scheduled - Vendor recommended security updates will be applied to the campus ADCs, which among other services provide load balancing for the Rice mail system and various websites. No application or service impact is expected.
Jul 23, 07:14 CDT

LDAP Service Problems

Resolved - This incident has been resolved.
Jul 28, 07:25 CDT

Monitoring - LDAP services have been restored. Any changes made since mid-day Sunday 07/25 will have to be restored and we have started that process. We will continue to monitor the service.
Jul 27, 18:13 CDT

Update - Some of the services affected: Login to Box, Canvas, iO, docs.rice.edu, wiki.rice.edu, Zoom, Cisco Webex, Zoom.
Jul 27, 15:36 CDT

Investigating - We are currently experiencing problems with LDAP that may be affecting other services especially those using SSO. We are investigating the issue.
Jul 27, 14:10 CDT

Keith-Wiess Geology | Network Maintenance

Completed - The scheduled maintenance has been completed.
Jul 28, 05:32 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 05:00 CDT

Scheduled - Network Services will be performing fiber maintenance in Keith-Wiess Geology. During this maintenance, users may experience momentary intermittent connectivity. Status Page will be updated at time of completion.
Jul 21, 13:52 CDT

Jul 27, 2021

Network Maintenance | Facilities Engineering and Planning swapping Power Supply

Completed - The scheduled maintenance has been completed.
Jul 27, 19:00 CDT

Verifying - Verification is currently underway for the maintenance items.
Jul 27, 18:46 CDT

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 27, 18:45 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 18:30 CDT

Scheduled - We will be undergoing a scheduled maintenance. During this maintenance there will be no down time of the switches in the 131 IDF at FE&P building.
Jul 27, 17:19 CDT

FireEye Endpoint Agent updates

Completed - The scheduled maintenance has been completed.
Jul 27, 08:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 08:00 CDT

Scheduled - Batch 4 of 15 for FireEye endpoint agents on Windows Workstation machines will begin today at 8:00 am and will continue until 8:00 am tomorrow morning.
Jul 23, 15:44 CDT

Jul 26, 2021

Jul 25, 2021

Internet Maintenance

Completed - The scheduled maintenance has been completed.
Jul 25, 00:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 22:00 CDT

Scheduled - Internet services may be intermittent during this time.
Jul 23, 19:29 CDT

Jul 24, 2021

IAM Application Cluster - Maintenance

Completed - The scheduled maintenance has been completed.
Jul 24, 08:33 CDT

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 24, 08:32 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 07:00 CDT

Scheduled - IAM Application Cluster will be available during the maintenance window. Maintenance will occur in such a way that the service to users will not be affected.

No services should be impacted.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu.
Jul 21, 12:13 CDT

FireEye Endpoint Agent updates

Completed - The scheduled maintenance has been completed.
Jul 24, 08:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 08:00 CDT

Scheduled - Batch 3 of 15 for FireEye endpoint agents on Windows Workstation machines will begin today at 8:00 am and will continue until 8:00 am tomorrow morning.
Jul 19, 10:14 CDT

OwlConnect - system maintenance

Completed - The scheduled maintenance has been completed.
Jul 24, 00:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 20:00 CDT

Scheduled - We will be undergoing systems maintenance during this time.
Application may not be available during the maintenance window.
It is recommended that users avoid using the application during this time.
Jul 19, 10:57 CDT

Jul 23, 2021

Mudd Lab connectivity

Resolved - This incident has been resolved.
Jul 23, 10:13 CDT

Identified - There is a network switch in Mudd Lab that is having a power issue. We are re-seating a module to resolve. There will be a slight interruption in service localized to a small number of desktops in Mudd Lab.
Jul 23, 10:05 CDT

Jul 22, 2021

iO production is currently unavailable

Resolved - This incident has been resolved.
Jul 22, 11:49 CDT

Update - We are continuing to investigate this issue.
Jul 22, 11:29 CDT

Investigating - iO production is currently unavailable and Oracle is currently investigating this outage. We will provide status updates on this page with more information as soon becomes available.
Jul 22, 11:25 CDT

FireEye Endpoint Agent updates

Completed - The scheduled maintenance has been completed.
Jul 22, 08:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 08:00 CDT

Scheduled - Batch 2 of 15 for FireEye endpoint agents on Windows Workstation machines will begin today at 8:00 am and will continue until 8:00 am tomorrow morning.
Jul 19, 10:12 CDT

Space Science | Network Maintenance

Completed - The scheduled maintenance has been completed.
Jul 22, 05:25 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 05:00 CDT

Scheduled - Network Services will be performing fiber maintenance in Space Science. During this maintenance, users may experience momentary intermittent connectivity. Status Page will be updated at time of completion.
Jul 21, 13:48 CDT

Jul 21, 2021

Network Maintenance | ASA and Anyconnect client upgrade

Completed - The scheduled maintenance has been completed.
Jul 21, 20:04 CDT

Verifying - Verification is currently underway for the maintenance items.
Jul 21, 19:54 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 18:10 CDT

Scheduled - Network Services will be performing an upgrade on Anyconnect and the ASA. Customers may experience a momentary drop in connection when moving traffic from the active to passive unit. Notice will be sent out at end of maintenance.
Jul 21, 18:05 CDT

Jul 20, 2021

FireEye Endpoint Agent updates

Completed - The scheduled maintenance has been completed.
Jul 20, 08:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 10:02 CDT

Scheduled - The Information Security Office plans to update FireEye endpoint agents over the next 8 weeks. FireEye endpoint agents on Windows machines will begin today and will continue until 8:00 am tomorrow morning.
Jul 19, 09:30 CDT

Jul 19, 2021

Jul 18, 2021

No incidents reported.