OIT Networking - Ricenet2 to Ricenet3 data center server migration
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 19:00 CST
Scheduled - The following servers network connections will be migrated from ricenet2 to ricenet3.

POD A row AD
Rice Tag
114479
107563
108547
112316
105679
107541
109714
109972
107178
107538
113511
113510
110476
110475
112216
112312
112314
112313
106180

About This Site

Welcome to OIT Status Page at Rice University. If you have any suggestions or don't see an issue posted here, please contact OIT Help Desk.

Accounts and Access Operational
Authentication and Authorization Services   Operational
Directory Services   Operational
Rice ID Card Services   Operational
Administrative and Enterprise Systems Operational
Ad Astra - Registrar Room Scheduling   Operational
Adobe Sign   Operational
Argos   Operational
Banner - Finance   Operational
Banner - HR   Operational
Banner - Payroll   Operational
Banner - Student   Operational
Bosscars   Operational
Cayuse   Operational
Concur   Operational
Data Warehouse and Business Intelligence Services   Operational
Degree Works   Operational
Edgar   Operational
Esther   Operational
FAMIS Cloud   Operational
MuleSoft Web Service API   Operational
OnBase   Operational
OwlConnect   Operational
Rice Marketplace   Operational
Virtual Server Infrastructure   Operational
Communication Operational
Cisco VoIP Telephone System and related applications   Operational
Emergency Blue Light Phones & Panic Buttons   Operational
Nortel Telephone System and related applications   Operational
Rice Emergency System (Everbridge)   Operational
Zoom Videoconferencing   Operational
Email, Collaboration and Storage Operational
Cyrus (Campus) Mail System   Operational
Exchange Mail and Calendar   Operational
Rice Webmail   Operational
Proofpoint Protection   Operational
Google Gmail   Operational
Google Calendar   Operational
Google Docs   Operational
Google Drive   Operational
G Suite for Education   Operational
Office 365   Operational
Box Drive   Operational
Box Mobile   Operational
Box Web Application   Operational
Shared Storage   ? Operational
Crashplan Backup   Operational
Dropbox Service (Zendto)   ? Operational
Network and Connectivity Operational
Campus Connectivity   Operational
Internet Access   Operational
TV Services   Operational
VPN (Virtual Private Network)   Operational
Wireless   Operational
Wired   Operational
Research Computing Operational
Research Cloud   ? Operational
Research Compute   ? Operational
Research Storage   ? Operational
Secure Research Infrastructure   ? Operational
Security Operational
Antivirus   Operational
Identity Finder   Operational
Teaching and Learning Operational
Canvas Catalog   Operational
Canvas Learning Management System   Operational
Classroom Systems   Operational
CLEAR   Operational
Course Video Support   Operational
OwlPrinting - Labs, Library   Operational
OwlSpace   Operational
Rice Online   Operational
Subversion   Operational
Web and Applications Operational
Cold Fusion Web Applications   Operational
Drupal Web Hosting   Operational
blogs.rice.edu   Operational
docs.rice.edu   Operational
kb.rice.edu (KnowledgeBase)   Operational
wiki.rice.edu   Operational
Static Web Hosting   Operational
Other Under Maintenance
Announcements   Under Maintenance
Data Center Facilities   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Box - Disable TLS 1.0 Access Nov 12, 11:00-11:01 CST
Scheduled - The Box cloud service is ending support for TLS 1.0 on 2018/11/12. If you have not updated your Box apps to to the latest version they will stop working on this date.

If you have any questions about the maintenance please contact the OIT Help Desk: https://help.rice.edu.
Jul 27, 10:38 CDT
Past Incidents
Nov 13, 2018
Adobe Sign In Issues
Resolved - Adobe has resolved its major issue. All Adobe services are operational.
Nov 13, 13:14 CST
Update - Adobe Creative Cloud is currently experiencing issues with it's sign-in service. This issue does not affect all customers who are using the Adobe Creative Cloud suite. For current status on the issue, please visit https://status.adobe.com/. In addition, OIT will continue to monitor the situation as well and will post updates when we get new information.
Nov 13, 10:02 CST
Investigating - Adobe is investigating availability issue affecting: Adobe Sign In. This issue may not affect all customers.
For Adobe Status: https://status.adobe.com/
Nov 13, 10:01 CST
Issue accessing some campus services.
Resolved - This incident has been resolved.
Nov 13, 10:00 CST
Monitoring - At about 2:25pm, several of Rice’s websites and services were intermittently inaccessible for about 15 minutes. A contractor was performing background tasks on a redundant piece of network infrastructure equipment. An error resulted in a brief partial outage of network access The issue has been corrected and all affected services are restored. We will monitor the systems over the next several hours to ensure they are stable.

Known websites/services affected but are now operational: are
* www.rice.edu
* Owlconnect
* Owlspace
* Banner Forms
* Box
* Zoom
* Giving.rice.edu
* Alumni.rice.edu
* Facilities Projections
* Webmail
Nov 12, 15:39 CST
Investigating - OIT is currently investigating problems accessing some campus services.
Nov 12, 14:47 CST
Nov 12, 2018
OIT Networking - Migrate data centers to new DHCP servers
Completed - The scheduled maintenance has been completed.
Nov 12, 08:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 05:31 CST
Scheduled - In coordination with the final migration of the data centers from Ricenet2 to Ricenet3 we will be transitioning the data centers from the existing DHCP servers to newer Infoblox DHCP servers at 5:30 AM on Monday November 12, 2018,
Nov 11, 17:35 CST
Nov 11, 2018

No incidents reported.

Nov 10, 2018
Active Directory - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 10, 08:47 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 08:01 CST
Scheduled - Active Directory will be available during the maintenance window. Maintenance will occur in such a way that the service to users will not be affected.

No services should be impacted.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu.
Nov 10, 07:43 CST
Nov 9, 2018
Wireless Maintenance - Mudd, PDC and Duncan Hall
Completed - The scheduled maintenance has been completed.
Nov 9, 07:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 03:00 CST
Scheduled - There will be a planned wireless maintenance affecting Mudd, PDC and Duncan Hall building. Wireless connectivity will be intermittent at the duration of the maintenance.
Nov 8, 15:51 CST
Nov 8, 2018

No incidents reported.

Nov 7, 2018
OIT Networking - Ricenet2 to Ricenet3 data center server migration
Completed - The scheduled maintenance has been completed.
Nov 7, 23:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 19:01 CST
Update - The following servers network connections will be migrated from ricenet2 to ricenet3

110738
110737
110736
112791
103326
111024
111020
112348
112700
110409
112703
112702
112527
107558
107557
107251
108684
108685
108509
112756
112755
112754
113375
105580
105579
109713
109633
107126
107125
112598
112595
112593
112350
112295
112214
112212
107141
106167
112594
112597
112596
112349
112294
112215
109500
109499
112217
112211
112210
112209
Oct 30, 17:19 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 30, 15:12 CDT
Nov 6, 2018
Research Computing - NOTS maintenance
Completed - The scheduled maintenance has been completed.
Nov 6, 17:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 08:00 CST
Scheduled - CRC will be performing scheduled maintenance on the NOTS cluster. This includes OS updates on the login and compute nodes as well as a battery replacement in a storage array for the scratch filesystem.

A scheduler hold will be placed on NOTS and the cluster will be unavailable during the maintenance.

If you have any questions about the maintenance or if you experience an unexpected service impact please contact the OIT Help Desk: https://help.rice.edu.
Nov 1, 09:22 CDT
Nov 5, 2018
Storage Outage
Resolved - This incident has been resolved.
Nov 5, 16:36 CST
Update - All systems and services have returned to normal operations.
Nov 5, 09:46 CST
Update - All systems and services are online and have been operating as expected. We will continue to monitor services to ensure stability for the remainder of the weekend.
Nov 3, 19:48 CDT
Update - All systems and services are online and have been operating as expected. We will continue to monitor services to ensure stability for the remainder of the weekend.
Nov 3, 19:46 CDT
Monitoring - The following systems are back online but might be still in a degraded state. We will monitor over the next 12 hours to make sure the services are stabilized.

• Rice Webmail
• Banner
• Box
• Onbase
• Ezproxy
• Drupal
• Static Web Hosting
• Riceworks
• Degreeworks
• OwlConnect
• Rice Search
• Canvas - May need to access via following URL (https://canvas.rice.edu/login/saml).
• Course Video Support
• Owlspace
• Legacy CAS supported logins - i.e Rice Marketplace
• VPN
• Email
• Esther and Edgar
• Wireless Network (Rice Owls, Visitor, Eduroam)
• Door System
• www.rice.edu
• Printing (Campus and Owlprint)
• License Servers
• Docs.rice.edu
• Wiki.rice.edu
• Blogs.rice.edu
• Point of Sale machines (Tetra Points)
Nov 2, 21:38 CDT
Update - No change from the last updated list. We are continuing to work to restore services.

While the systems are currently available, they still continue to operate in a degraded state.
• Canvas - May need to access via following URL (https://canvas.rice.edu/login/saml).
• Course Video Support
• Owlspace
• Legacy CAS supported logins - i.e Rice Marketplace
• VPN
• Email
• Esther and Edgar
• Wireless Network (Rice Owls, Visitor, Eduroam)
• Door System
• www.rice.edu
• Printing (Campus and Owlprint)
• License Servers
• Docs.rice.edu
• Wiki.rice.edu
• Blogs.rice.edu
• Point of Sale machines (Tetra Points)

The following systems are still offline and restoration process is continuing:
• Rice Webmail
• Banner
• Box
• Onbase
• Ezproxy
• Drupal
• Static Web Hosting
• Riceworks
• Degreeworks
• OwlConnect
• Rice Search
Nov 2, 18:16 CDT
Update - No change from the last updated list. We are continuing to work to restore services.

While the systems are currently available, they still continue to operate in a degraded state.
• Canvas - May need to access via following URL (https://canvas.rice.edu/login/saml).
• Course Video Support
• Owlspace
• Legacy CAS supported logins - i.e Rice Marketplace
• VPN
• Email
• Esther and Edgar
• Wireless Network (Rice Owls, Visitor, Eduroam)
• Door System
• www.rice.edu
• Printing (Campus and Owlprint)
• License Servers
• Docs.rice.edu
• Wiki.rice.edu
• Blogs.rice.edu
• Point of Sale machines (Tetra Points)

The following systems are still offline and restoration process is continuing:
• Rice Webmail
• Banner
• Box
• Onbase
• Ezproxy
• Drupal
• Static Web Hosting
• Riceworks
• Degreeworks
• OwlConnect
• Rice Search
Nov 2, 15:42 CDT
Update - Update - While the systems are currently available, they still continue to operate in a degraded state.
• Canvas - May need to access via following URL (https://canvas.rice.edu/login/saml).
• Course Video Support
• Owlspace
• Legacy CAS supported logins - i.e Rice Marketplace
• VPN
• Email
• Esther and Edgar
• Wireless Network (Rice Owls, Visitor, Eduroam)
• Box
• Door System
• www.rice.edu
• Printing (Campus and Owlprint)
• Docs.rice.edu
• Wiki.rice.edu
• Blogs.rice.edu
• Point of Sale machines (Tetra Points)

The following systems are still offline and restoration process is continuing:
• Rice Webmail
• Banner
• Onbase
• Ezproxy
• License Servers
• Drupal
• Static Web Hosting
• Riceworks
• Degreeworks
• OwlConnect
• Rice Search
Nov 2, 13:44 CDT
Update - We are continuing to work on a fix for this issue.
Nov 2, 13:25 CDT
Update - Update - The following systems are currently available, but continue to operate in a degraded state
• Canvas - May need to access via following URL (https://canvas.rice.edu/login/saml).
• Course Video Support
• Owlspace
• VPN
• Email
• Esther and Edgar
• Wireless Network (Rice Owls, Visitor, Eduroam)
• Box
• Door System
• www.rice.edu
• Printing (Campus and Owlprint)
• Docs.rice.edu
• Wiki.rice.edu
• Blogs.rice.edu
• Point of Sale machines (Tetra Points)

The following systems are still offline and restoration process is continuing:
• Banner
• Onbase
• Legacy CAS supported logins - Rice Marketplace
• Ezproxy
• License Servers
• Drupal
• Static Web Hosting
• Riceworks
• Degreeworks
• Rice Search
• OwlConnect
Nov 2, 12:43 CDT
Update - Update - The following systems are currently available, but continue to operate in a degraded state
• Canvas - Must access via following URL (https://canvas.rice.edu/login/saml).
• VPN
• Email
• Esther and Edgar
• Wireless Network (Rice Owls, Visitor, Eduroam)
• Box
• Door System
• www.rice.edu

The following systems are still offline and restoration process is continuing:
• Banner
• Onbase
• www.rice.edu
• Legacy CAS supported logins
o Docs.rice.edu
o Wiki.rice.edu
o Blogs.rice.edu
• Ezproxy
• Printing
• License Servers
• Point of Sale machines are down that use Tetra points.
• Course Video Support
• Owlspace
• Drupal
• Static Web Hosting
• Riceworks
• Degreeworks
Nov 2, 12:00 CDT
Update - The following systems are currently available, but continue to operate in a degraded state
• Canvas - Must access via following URL (https://canvas.rice.edu/login/saml).
• VPN
• Email
• Esther and Edgar
• Wireless Network (Rice Owls, Visitor, Eduroam)
• Box
• Door System

The following systems are still offline and restoration process is continuing:
• Banner
• Onbase
• www.rice.edu
• Legacy CAS supported logins
o Docs.rice.edu
o Wiki.rice.edu
o Blogs.rice.edu
• Ezproxy
• Printing
• License Servers
• Point of Sale machines are down that use Tetra points.
• Course Video Support
• Owlspace
• Drupal
• Static Web Hosting
Nov 2, 11:09 CDT
Update - We are continuing to work on a fix for this issue.
Nov 2, 10:17 CDT
Update - We are continuing to work on a fix for this issue.
Nov 2, 10:16 CDT
Update - The following services are now back online...

• Canvas is back online need to use this URL for access (https://canvas.rice.edu/login/saml).
• VPN
• Email except for webmail.rice.edu.
• Esther and Edgar
• Wireless Network (Rice Owls, Visitor, Eduroam)
Nov 2, 10:12 CDT
Update - We are continuing to work on a fix for this issue.
Nov 2, 09:43 CDT
Identified - We have experienced a catastrophic storage failure that has caused a large number of critical systems systems to go offline. We are in the process of restoring services now from our disaster recovery. We will shortly post updates as services come back online.
Nov 2, 09:15 CDT
Update - We are continuing to investigate this issue.
Nov 2, 04:51 CDT
Investigating - We have received reports of access to some resources being unavailable on campus. We are attempting to determine what the issue may be.
Nov 2, 04:50 CDT
Nov 4, 2018

No incidents reported.

Nov 3, 2018
Canvas, Printing, Course Video back up. Owlspace still mostly down
Resolved - This incident has been resolved.
Nov 3, 19:50 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 3, 19:47 CDT
Update - Issues with Learning Environment Systems are now being reported in the main storage incident section.
Nov 2, 12:31 CDT
Update - Most classroom systems are currently working but performance may be degraded for some systems.

Owlspace (Sakai) is still experiencing errors making it unusable.
Nov 2, 11:50 CDT
Update - Due to the authentication issues occuring, Canvas and possibly other critical classroom services are experiencing degraded performance and/or outages.

If you are on the Rice campus network, Canvas can be accessed from this alternate URL:
canvas.rice.edu/login/saml

Printing from open computer labs is not functional.

In-Classroom AV systems, including the PC and Mac computers, are working.
Nov 2, 09:48 CDT
Update - Due to the authentication issues occuring, Canvas and possibly other critical classroom services are experiencing degraded performance and/or outages.

If you are on the Rice campus network, Canvas can be accessed from this alternate URL:
canvas.rice.edu/login/saml

In-Classroom AV systems, including the PC and Mac computers, are working.
Nov 2, 09:24 CDT
Investigating - Due to the authentication issues occuring, Canvas and possibly other critical classroom services are experiencing degraded performance and/or outages.

For Canvas access, please go here:
canvas.rice.edu/login/saml

In-Classroom AV systems, including the PC and Mac computers, are working.
Nov 2, 09:19 CDT
Nov 2, 2018
Box Services Unavailable
Resolved - Resolved - Resolved - The monitoring period has ended and no further impact has been observed. We are considering this issue resolved.
Nov 2, 19:30 CDT
Update - We are continuing to investigate this issue.
Nov 2, 17:02 CDT
Investigating - Box is currently investigating reports of the inability to access Box Services. They will provide more information as soon as it is available. https://status.box.com/
Nov 2, 16:49 CDT
WWW, Esther, Edgar, Search not responding
Resolved - This incident has been resolved.
Nov 2, 10:07 CDT
Update - We are continuing to monitor for any further issues.
Nov 2, 09:37 CDT
Monitoring - Esther and Edgar are back online
Nov 2, 09:35 CDT
Identified - Esther and Edgar are back in service. OIT is working to restore the other services.
Nov 2, 09:06 CDT
Investigating - The main Rice web site, Esther, Edgar and search.rice.edu are not responding to requests. OIT is investigating the issue.
Nov 2, 04:48 CDT
VPN Authentication Failure
Resolved - This service is back online.
Nov 2, 09:16 CDT
Investigating - VPN authentication is failing. At this time, users are not able to successfully connect to the service. OIT Networking is investigating.
Nov 2, 04:17 CDT
Nov 1, 2018
Mudd Data Center Maintenance
Completed - The scheduled maintenance has been completed.
Nov 1, 06:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 06:01 CDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 31, 18:21 CDT
Scheduled - Networking will be performing a planned maintenance on Mudd Data Center switches. No expected user impact.
Oct 31, 18:20 CDT
Oct 31, 2018
OIT Networking - Ricenet2 to Ricenet3 data center server migration
Completed - The scheduled maintenance has been completed.
Oct 31, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 19:01 CDT
Scheduled - The following servers network connections will be migrated from ricenet2 to ricenet3.

POD A row AB
Rice Tag
108813
108812
106163
113362
113090
107165
106172
114494
112391
108497
105677
105675
105678
108896
108031
108028
107180
106499
108004
108003
108002
108001
107999
107998
106311
109449
107665
108690
108678
108679
105975
105977
105976
107027
112686
113242
110447
110446
Oct 25, 16:30 CDT
Banner 9 Application Patches
Completed - The scheduled maintenance has been completed.
Oct 31, 22:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 18:01 CDT
Scheduled - OIT will be applying application patches to Banner 9 forms. Some brief application outages may be experiences as updates are applied.
Oct 31, 16:01 CDT
www.rice.edu Server Restart
Completed - The scheduled maintenance has been completed.
Oct 31, 17:46 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 17:30 CDT
Scheduled - OIT will be restarting the server hosting www.rice.edu. Service will fail over to the standby server. No service interruption is expected.
Oct 31, 16:09 CDT
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