All Systems Operational

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Welcome to OIT Status Page at Rice University.
Don't see an issue posted here, please contact OIT Help Desk.
For OIT News and Announcements, visit: Rice KnowledgeBase.

Accounts and Access Operational
Authentication and Authorization Services Operational
Directory Services Operational
Rice ID Card Services Operational
Enterprise Systems Operational
Adobe Sign Operational
Cayuse Operational
Concur Operational
TRIRIGA Cloud Operational
OnBase Operational
OwlConnect Operational
iO - Oracle Cloud Operational
Salesforce ? Operational
Tableau Operational
Communication Operational
Cisco VoIP Telephone System and related applications Operational
Emergency Blue Light Phones & Panic Buttons Operational
Rice Emergency System (Everbridge) Operational
Zoom Videoconferencing Operational
Email, Collaboration and Storage Operational
Cyrus (Campus) Mail System Operational
Exchange Mail and Calendar Operational
Rice Webmail Operational
Proofpoint Protection Operational
Google Gmail Operational
Google Calendar Operational
Google Docs Operational
Google Drive Operational
Google Workspace for Education Operational
Office 365 Operational
Box Drive Operational
Box Edit / Tools Operational
Box Mobile Operational
Box Web Application Operational
Shared Storage ? Operational
Crashplan Backup Operational
Dropbox Service (Zendto) ? Operational
Mailman ? Operational
Mail Blacklists ? Operational
DNS Operational
NTP ? Operational
Network and Connectivity Operational
Campus Connectivity Operational
Internet Access Operational
TV Services Operational
VPN (Virtual Private Network) Operational
Wireless Operational
Wired Operational
External Firewall Operational
Research Computing Operational
Research Cloud ? Operational
Research Compute ? Operational
Research Storage ? Operational
Secure Research Infrastructure ? Operational
Security Operational
Antivirus Operational
Identity Finder Operational
Teaching and Learning Operational
Canvas Catalog Operational
Canvas Learning Management System Operational
Classroom Systems Operational
Classroom and Lab Macs ? Operational
CLEAR Operational
Course Video Support Operational
OwlPrinting - Labs, Library Operational
Rice Online Operational
Virtual Desktop ? Operational
Web and Applications Operational
Adobe Creative Cloud Operational
Cold Fusion Web Applications Operational
Drupal Web Hosting Operational
blogs.rice.edu Operational
docs.rice.edu Operational
kb.rice.edu (KnowledgeBase) Operational
wiki.rice.edu Operational
Static Web Hosting Operational
mynetid.rice.edu ? Operational
grouper.rice.edu ? Operational
Provisioning Services ? Operational
Request Tracker ? Operational
Zabbix monitoring Operational
Python web applications Operational
Events calendar ? Operational
Other Operational
Announcements Operational
Data Center Facilities Operational
Rice Marketplace Operational
Banner - HR Operational
Banner - Payroll Operational
Data Warehouse and Business Intelligence Services Operational
Banner - Finance Operational
MuleSoft Web Service API Operational
Student Systems Operational
Degree Works Operational
Edgar Operational
Esther Operational
Ad Astra - Registrar Room Scheduling Operational
Banner - Student Operational
Argos Operational
Enterprise Infrastructure Operational
VMware Virtualization Stack ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 12, 2025

No incidents reported today.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025
Resolved - This incident has been resolved.
May 9, 15:02 CDT
Investigating - We are currently investigating this issue.
May 9, 14:17 CDT
May 8, 2025
Resolved - This incident has been resolved.
May 8, 22:52 CDT
Investigating - We are currently investigating this issue.
May 8, 22:37 CDT
Resolved - This incident has been resolved.
May 8, 22:38 CDT
Update - Load balancer services experienced an outage, affecting several services, including Single-Sign-On (SSO). Services have been restored, and we are monitoring
May 8, 22:04 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 21:58 CDT
Investigating - We are currently investigating this issue.
May 8, 21:17 CDT
May 7, 2025

No incidents reported.

May 6, 2025
Completed - The scheduled maintenance has been completed.
May 6, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 08:00 CDT
Scheduled - This change is to process the quarantine of vulnerable machines that have been vulnerable for 60+ days and are on the Rice network.
Apr 28, 14:47 CDT
May 5, 2025
Completed - The scheduled maintenance has been completed.
May 5, 20:26 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 19:00 CDT
Scheduled - Network Services will be performing maintenance on the Rice building routers in the ION building. Notice will be sent out after completion.
May 5, 06:57 CDT
May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025
Resolved - The issue appears to be mostly resolved in the Houston area, with some intermittent issues still possible. Please confirm status in your area directly with your provider.
May 2, 20:49 CDT
Monitoring - Carrier has identified the cause as "network damage", and the current estimated time of restoration is 5/2/25, 4:00 p.m. CDT.

There are some reports of services being restored in the Houston area.

May 2, 12:28 CDT
Investigating - We are aware of a large-scale service outage currently affecting Comcast/Xfinity customers. This outage may impact the ability of some teleworkers to connect to Rice University resources from off campus.

Our team is actively monitoring the situation and will provide updates as they become available.

May 2, 11:32 CDT
May 1, 2025

No incidents reported.

Apr 30, 2025

No incidents reported.

Apr 29, 2025
Resolved - This incident has been resolved.
Apr 29, 08:52 CDT
Monitoring - A fix has been implemented and we are monitoring performance.
Apr 23, 08:56 CDT
Investigating - We are investigating a service degradation of the plotting services.
Apr 22, 09:04 CDT
Apr 28, 2025

No incidents reported.