Issue with multiple Zoom Services

Incident Report for Rice University

Resolved

This incident has been resolved.
Posted Apr 16, 2025 - 19:01 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 16, 2025 - 16:15 CDT

Identified

Update from Zoom: Services are starting to recover. If you are still unable to connect please flush your DNS cache and reattempt and you should be able to connect.
Posted Apr 16, 2025 - 15:27 CDT

Investigating

Zoom is investigating domain name resolution issues on the zoom.us domain that is affecting multiple services. Regular updates will be provided at https://status.zoom.us/incidents/pw9r9vnq5rvk
Posted Apr 16, 2025 - 14:52 CDT
This incident affected: Communication (Zoom Videoconferencing).
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