Call Center disruption

Incident Report for Rice University

Investigating

We are investigating a telecom issue affecting Rice call centers, including the TS&S (IT) Help Desk, Admissions, Financial Aid, and Facilities. Incoming callers may experience longer wait times before their calls are answered.

Posted Nov 02, 2026 - 08:26 CST

This incident affects: Communication (Cisco VoIP Telephone System and related applications).