One of the network switches in Duncan Hall has rebooted itself twice this weekend.

Incident Report for Rice University

Resolved

This incident has been resolved.
Posted Mar 23, 2025 - 22:18 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 23, 2025 - 21:21 CDT

Update

We are continuing to work on a fix for this issue.
Posted Mar 23, 2025 - 21:16 CDT

Update

The switch has been powered off to replace a faulty component.
Posted Mar 23, 2025 - 21:16 CDT

Identified

The issue has been identified and a new supervisor is being deployed at Duncan 4022 IDF.
Posted Mar 23, 2025 - 20:52 CDT

Investigating

Switch dun-4022-a-5 has rebooted twice in 33 hours this weekend. We are investigating the issue.
Posted Mar 23, 2025 - 14:51 CDT
This incident affected: Network and Connectivity (Wireless, Wired).