Services have remained stable throughout the day - Resolving issue.
Posted Oct 23, 2026 - 15:55 CDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 23, 2026 - 09:30 CDT
Identified
We are currently investigating an issue affecting the Webex mobile app on iOS and Android devices where incoming call and message notifications are not ringing while the app is closed or running in the background.
Workaround: Users can still receive calls and messages normally by keeping the Webex app open in the foreground, or by using the desktop/laptop application. We are actively working on a resolution.
Notice of Brief Maintenance: During this window, the VoIP Self-Care Portal will be temporarily inaccessible for approximately 5 to 10 minutes. Active calls, desk phones, and standard desktop calling will not be affected.
Next update will be provided once services are restored.
Posted Oct 22, 2026 - 20:23 CDT
This incident affected: Communication (Cisco VoIP Telephone System and related applications).