Rice Email Service Restored

Incident Report for Rice University

Monitoring

We have successfully resolved an issue impacting email delivery that began at 8:00 PM last night and was corrected as of 8:40 AM this morning. The root cause was an incorrect configuration file on our on-premises email servers, which has been rectified. Mail flow has returned to normal, and all queued messages are currently being processed. Our team will continue to actively monitor the system throughout the day to ensure continued stability and performance. Thank you for your patience.

Posted May 05, 2026 - 09:36 CDT

This incident affects: Email, Collaboration and Storage (Cyrus (Campus) Mail System, Exchange Mail and Calendar, Rice Webmail, Google Gmail, Mailman).