Investigating VoIP phone calling issue.

Incident Report for Rice University

Resolved

This incident has been resolved.

Posted Aug 01, 2020 - 18:55 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 01, 2020 - 18:41 CDT

Investigating

A number of VoIP phones are not able to accept inbound calls. Outbound calls are working. Engineers have escalated the issue and are actively troubleshooting.

Posted Aug 01, 2020 - 16:59 CDT

This incident affected: Communication (Cisco VoIP Telephone System and related applications).