Cyrus Webmail Organization Email Accounts Authentication Issues

Incident Report for Rice University

Resolved

This incident has been resolved.
Posted Oct 27, 2025 - 11:41 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 27, 2025 - 09:59 CDT

Investigating

We are currently investigating issues with authenticating to Cyrus Webmail/Organizational Email Accounts. This is occurring for both Webmail and IMAP clients. Google Workspace Gmail and Office 365 Email Accounts are NOT affected.
Posted Oct 27, 2025 - 08:31 CDT
This incident affected: Email, Collaboration and Storage (Cyrus (Campus) Mail System).
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