Cyrus email system outage

Incident Report for Rice University

Resolved

This incident has been resolved.

Posted Oct 26, 2026 - 16:02 CDT

Monitoring

A fix has been implemented, and we will continue to monitor for stability.

Posted Oct 26, 2026 - 10:54 CDT

Identified

A solution has been identified, and we are working to implement it now.

Posted Oct 26, 2026 - 10:34 CDT

Investigating

Email and organizational accounts hosted on the legacy Cyrus email system are currently unavailable. TS&S teams are investigating the issue and will provide updates as warranted.

Posted Oct 26, 2026 - 09:34 CDT

This incident affected: Email, Collaboration and Storage (Cyrus (Campus) Mail System, Rice Webmail).