Network Maintenance | Cisco VoIP Server Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 03, 2024 - 18:00 CDT
Scheduled - There will be planned maintenance on multiple voice servers to update certificates. There will be a few minute interruption of service for Webex Teams calling during this maintenance window. The VoIP Self Care Portal will not be accessible for a few minutes as well. There will also be a few minute interruption of service for VoIP desk phones sometime after 10pm several times. Any calls that are in progress won't be affected as it will wait for the call to be completed before updating.

If needed, follow-up maintenance work will start at 11 pm on Saturday, May 4th, and a new status page will be posted.

If you have any questions about the maintenance or if you experience an unexpected service impact
please contact the OIT Help Desk: https://help.rice.edu.
May 3, 2024 18:00 - May 4, 2024 06:00 CDT
Investigating possible Fiber Cut between BRC and Primary Data Center
Update - Houston Metro communicated today that due to the nature of the work being performed by the City of Houston, fiber repairs would not be able to be completed for at least three months.
Feb 23, 2024 - 15:14 CST
Update - We have confirmation that the work being performed at University Boulevard and Main Street by the City of Houston is the cause of this fiber break. This was confirmed by Houston Metro this morning. Houston Metro will wait for the City of Houston to fix its broken water main before repairing the fiber. This may take up to a week to resolve.
Feb 13, 2024 - 12:00 CST
Identified - Break identified at Main and University. Houston Metro will dispatch technicians tomorrow morning.
Feb 12, 2024 - 17:33 CST
Update - We are continuing to investigate this issue.
Feb 12, 2024 - 16:22 CST
Investigating - Currently investigating possible fiber cut. No service impact at the moment due to redundancies in place. Potentially due to work outside of BRC done by City of Houston.
Feb 12, 2024 - 15:10 CST

About This Site

Welcome to OIT Status Page at Rice University.
Don't see an issue posted here, please contact OIT Help Desk.
For OIT News and Announcements, visit: Rice KnowledgeBase.

Accounts and Access Operational
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Directory Services Operational
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Enterprise Systems Operational
Adobe Sign Operational
Cayuse Operational
Concur Operational
TRIRIGA Cloud Operational
OnBase Operational
OwlConnect Operational
iO - Oracle Cloud Operational
Salesforce ? Operational
Communication Under Maintenance
Cisco VoIP Telephone System and related applications Under Maintenance
Emergency Blue Light Phones & Panic Buttons Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Network Maintenance | ACC building May 5, 2024 06:00-09:00 CDT
Network services will be performing maintenance in ACC. During this time, there will be intermittent connectivity in the building. Notice will be sent out after completion.
Posted on May 02, 2024 - 07:42 CDT
Kaltura Regular Maintenance May 5, 2024 23:00 - May 6, 2024 14:00 CDT
Kaltura will perform planned maintenance between May 5th, 2024 12:00 PM CST and May 6 1:00 PM CST. No service degradation is expected, however, if you do experience any issues, please report them via helpdesk@rice.edu.
Posted on Apr 30, 2024 - 00:00 CDT
Past Incidents
May 4, 2024

No incidents reported today.

May 3, 2024

Unresolved incident: Network Maintenance | Cisco VoIP Server Maintenance.

May 2, 2024

No incidents reported.

May 1, 2024

No incidents reported.

Apr 30, 2024

No incidents reported.

Apr 29, 2024
Library Service Center | Power Outage
Resolved - This incident has been resolved.
Apr 29, 11:39 CDT
Investigating - We are currently investigating this issue.
Apr 29, 11:12 CDT
Apr 28, 2024

No incidents reported.

Apr 27, 2024
Rice Village and Shakespeare Apartments network outage - Power related
Resolved - This incident has been resolved.
Apr 27, 13:29 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 27, 06:18 CDT
Identified - The issue has been identified and a fix is being implemented.
Apr 27, 04:02 CDT
Investigating - We are currently investigating this issue.
Apr 27, 03:48 CDT
Owlconnect - system maintenance
Completed - The scheduled maintenance has been completed.
Apr 27, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 20:00 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 22, 10:16 CDT
Apr 26, 2024
Argos application maintenance
Completed - The scheduled maintenance has been completed.
Apr 26, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 20:00 CDT
Scheduled - Argos reporting application server will be under maintenance during this time.
Apr 24, 16:44 CDT
Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024
Intermittent network connectivity issues
Resolved - This incident has been resolved.
Apr 23, 12:52 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 23, 10:31 CDT
Identified - The issue has been identified and a fix is being implemented.
Apr 23, 10:21 CDT
Investigating - We are currently investigating issues with network connectivity on campus.
Apr 23, 10:13 CDT
Apr 22, 2024
OIC Maintenance
Completed - The scheduled maintenance has been completed.
Apr 22, 14:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 02:00 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 19, 17:27 CDT
Apr 21, 2024
Wyoming o/s upgrade to RHEL8
Completed - The scheduled maintenance has been completed.
Apr 21, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 08:00 CDT
Scheduled - We will be upgrading the operating system of Wyoming at this time and the databases on it won't be available.
Apr 17, 16:45 CDT
ECC Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Apr 21, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 12:30 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 19, 17:25 CDT
Apr 20, 2024
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