The vendor will be performing maintenance and testing on Monday 10/5 at 11:30PM to 1:00AM on 10/6 and also Tuesday 10/6 at 11:00PM to 1:00AM on 10/7. During these times, there may be a short downtime. Status updates will be posted here and are also available at https://status.kaltura.com/
Posted Oct 05, 2020 - 16:17 CDT
Update
The vendor has made a number of improvements and is currently monitoring the system. At this time, the vendor indicates that performance has significantly improved for uploading and playing videos. Status updates will be posted here and are also available at https://status.kaltura.com/
Posted Oct 02, 2020 - 10:19 CDT
Update
The vendor has made a number of improvements and is currently monitoring the system. At this time, the vendor indicates that performance has significantly improved for uploading and playing videos. Status updates will be posted here and are also available at https://status.kaltura.com/
Posted Oct 01, 2020 - 14:04 CDT
Update
The vendor has made a number of improvements and is currently monitoring the system. A brief service interruption occurred overnight and was resolved by the vendor. At this time, the vendor indicates that performance has significantly improved for uploading and playing videos. Status updates will be posted here and are also available at https://status.kaltura.com/
Posted Sep 30, 2020 - 09:02 CDT
Update
The vendor has made a number of improvements and is currently monitoring the system. At this time, the vendor indicates that performance has significantly improved for uploading and playing videos. Status updates will be posted here and are also available at https://status.kaltura.com/
Posted Sep 29, 2020 - 08:43 CDT
Update
Around 4:00, Rice (and other universities) experienced a full service outage. Service was restored around 4:30. The Learning Environments Team will continue to monitor. Status updates will be posted here and are also available https://status.kaltura.com/ .
Posted Sep 17, 2020 - 16:48 CDT
Monitoring
The maintenance has been completed and the vendor is monitoring the service.
Posted Sep 03, 2020 - 08:05 CDT
Identified
Kaltura is performing system maintenance until 9/3 1AM. Updates will be posted at https://status.kaltura.com/. During this time, intermittent issues with video playback and upload may be experienced.
Posted Sep 02, 2020 - 17:15 CDT
Update
The issues have been resolved. The vendor continues to monitor and test the system.
Posted Aug 31, 2020 - 08:01 CDT
Update
The vendor is currently performing maintenance on the service and users may experience intermittent issues. The maintenance is scheduled to be completed by 7pm tonight.
Posted Aug 30, 2020 - 12:45 CDT
Monitoring
A fix has been implemented and the vendor is monitoring the service.
Posted Aug 26, 2020 - 12:52 CDT
Identified
The vendor is continuing to work on resolving the issue.
Posted Aug 26, 2020 - 12:23 CDT
Investigating
The vendor is currently investigating the issue. Status updates will be posted here and are also available at https://status.kaltura.com/
Posted Aug 26, 2020 - 09:40 CDT
This incident affected: Teaching and Learning (Course Video Support).