OnBase Login Issue

Incident Report for Rice University

Resolved

OnBase is back up and running now. The login issue has been resolved. We apologize for any inconvenience caused by the login issue.

If you have any questions or still encounter any issues, please contact OIT Help Desk at 713-348-HELP (4357) or submit a ticket to https://help.rice.edu.

Posted May 12, 2019 - 15:34 CDT

Identified

OnBase admins are still working on the issue. We will update the status if there is any progress.

Posted May 12, 2019 - 13:31 CDT

Investigating

OnBase user reported login issue. OnBase admins are currently investigating.

Posted May 12, 2019 - 12:31 CDT

This incident affected: Enterprise Systems (OnBase).