Phonoscope Cable TV is down for some customers

Incident Report for Rice University

Resolved

Phonoscope has completed repairs. If you continue to experience an unexpected service impact please contact the OIT Help Desk at helpdesk@rice.edu

Posted Jul 09, 2019 - 11:02 CDT

Update

The fiber optic cable that delivers Phonoscope's TV service to campus is damaged. Phonoscope technicians are locating the impacted area and will resolve as soon as possible.

Posted Jul 02, 2019 - 10:38 CDT

Update

We are continuing to work on a fix for this issue.

Posted Jul 01, 2019 - 16:54 CDT

Identified

Phonoscope technicians will be on site tomorrow morning between 8:00 am and noon (7/2).

Posted Jul 01, 2019 - 16:54 CDT

This incident affected: Network and Connectivity (TV Services).