Kaltura course videos not playing

Incident Report for Rice University

Resolved

This incident has been resolved.

Posted May 14, 2021 - 18:30 CDT

Monitoring

The vendor has mitigated the issue and is currently monitoring the fix.

Posted May 14, 2021 - 11:54 CDT

Update

We are continuing to investigate this issue.

Posted May 14, 2021 - 11:45 CDT

Investigating

Videos hosted on Kaltura are currently not playing. The vendor is investigating the issue. Updates will be posted here and on https://status.kaltura.com/

Posted May 14, 2021 - 11:45 CDT

This incident affected: Teaching and Learning (Course Video Support).